When I arrived I was being told I would be too late for check-in. In fact, other impacts made me come in late. Although Hotels.com had not yet transferred the amount I had paid before, but was going to, the check-in employee insisted on another payment of the whole sum in order to guarantee my stay! Every sane person would have left this accommodation immediately and so had I. Instead, I took another Motel 6 in Buena Park, CA. So far I have not received the complete refund, neither by Motel 6 Rowland Heights, CA nor by Hotels.com! This is just unheard of