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Renaissance Lucerne Hotel

5.0 star property

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Photo gallery for Renaissance Lucerne Hotel

Deluxe Room, 2 Single Beds | Down duvets, pillow-top beds, in-room safe, desk
Exterior
Boating
Lounge
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast available
  • Gym
  • Air conditioning
  • Housekeeping
  • Laundry

Explore the area

Map
Pilatusstrasse 15, Lucerne, LU, 6002
  • Chapel Bridge
    ‪4 min walk‬
  • KKL Lucerne
    ‪5 min walk‬
  • Chateau Guetsch
    ‪19 min walk‬
  • Zürich (ZRH)
    ‪56 min drive‬

Room options

View all photos for Studio Suite, 2 Single Beds

32-inch flat-screen TV with satellite channels, TV

Studio Suite, 2 Single Beds

  • 35 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Down duvets, pillow-top beds, in-room safe, desk

Superior Room, 1 King Bed

  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | Down duvets, pillow-top beds, in-room safe, desk

Room, 1 Queen Bed

  • 18 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking | Down duvets, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Single Beds

Junior Suite, 2 Single Beds | Down duvets, pillow-top beds, in-room safe, desk

Junior Suite, 2 Single Beds

  • 31 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds | Down duvets, pillow-top beds, in-room safe, desk

Deluxe Room, 2 Single Beds

  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Down duvets, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking

  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed

Studio Suite, 1 King Bed | Down duvets, pillow-top beds, in-room safe, desk

Studio Suite, 1 King Bed

  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Down duvets, pillow-top beds, in-room safe, desk

Junior Suite, 1 King Bed

  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds

Down duvets, pillow-top beds, in-room safe, desk

Superior Room, 2 Single Beds

  • 22 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 2 Single Beds

Down duvets, pillow-top beds, in-room safe, desk

Standard Room, 2 Single Beds

  • 19 sq m
  • Sleeps 2
  • 2 Single Beds

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About this property

Renaissance Lucerne Hotel

Luxury hotel with 24-hour fitness centre and 24-hour front desk
This smoke-free hotel features a restaurant, a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include coffee/tea in a common area, concierge services and dry cleaning. Change of bedsheets is available on request
Renaissance Lucerne Hotel offers 87 air-conditioned accommodations with a safe and coffee/tea makers. Pillowtop beds feature down duvets. 32-inch flat-screen televisions come with satellite channels. Bathrooms include a shower, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and change of bedsheets can be requested.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Renaissance Lucerne Hotel. During your stay, you're just a quick walk from Chapel Bridge. Enjoy features like free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Enjoy Mexican cuisine while dining at Pacifico - South American
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a 24-hour gym
  • Steps from Chapel Bridge and 5 minutes on foot from KKL Lucerne
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A 24-hour fitness centre, a terrace, and a vending machine are also featured at the luxury Renaissance Lucerne Hotel.

This 5-star Lucerne hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 7:00 AM to 11:00 AM.
Pacifico - South American – This restaurant specialises in Mexican cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.
Boca Grande Bar & Lounge – This bar specialises in international cuisine. Open daily.
Room service (during limited hours) is available.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (CHF 15 per night)
  • Street parking available
  • Limited on-site parking

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CHF 35 for adults and CHF 20 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Boca Grande Bar & Lounge
  • Pacifico - South American

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Computer station

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lift
  • Transfer shower
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CHF 100.0 per night.
  • Cots (infant beds) are available for CHF 60 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 1.65 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: CHF 2.80 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately CHF 35 for adults and from CHF 20 for children
  • Nearby parking fee: CHF 15 per night (49 ft away)
  • Crib (infant bed) fee: CHF 60 per night
  • Rollaway bed fee: CHF 100.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 stars.

Property is also known as

Hotel Renaissance Lucerne
Lucerne Renaissance
Lucerne Renaissance Hotel
Renaissance Hotel Lucerne
Renaissance Lucerne
Renaissance Lucerne Hotel
Renaissance Lucerne
Renaissance Lucerne Hotel Hotel
Renaissance Lucerne Hotel Lucerne
Renaissance Lucerne Hotel Hotel Lucerne

Renaissance Lucerne Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 264 out of 490 reviews
Rating 8 - Good. 160 out of 490 reviews
Rating 6 - Okay. 41 out of 490 reviews
Rating 4 - Poor. 15 out of 490 reviews
Rating 2 - Terrible. 10 out of 490 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Afsaneh

We really enjoyed it.
Stayed 2 nights in Dec 2024

4/10 Poor

Tricia

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Luis

Stayed 2 nights in Oct 2024

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comments
Decor and furniture in less than typical price range of this room, but the room was clean. Heater did not work and needed portable heater. Breakfast at the restaurant was excellent as well as proximity to the train station
Stayed 4 nights in Sep 2024

8/10 Good

Minaj

Liked: Cleanliness, amenities
The hotel was in a good location. It was overpriced for what the hotel offered.
Stayed 2 nights in Jul 2024

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Jul 2024

10/10 Excellent

Darcey M

Stayed 1 night in Jul 2024

10/10 Excellent

Haim, Hollywood

Liked: Cleanliness
Stayed 1 night in Jun 2024

2/10 Terrible

E

Stayed 1 night in Jun 2024

2/10 Terrible

Revina, Toronto

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible service. We booked the reinsurance and we were moved to a different hotel.
Stayed 1 night in Jun 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente location
Nice hotel, but very small rooms. Clean, good food
Stayed 2 nights in May 2024

2/10 Terrible

George

Business traveller, Travelled with group
Disliked: Amenities
I recently stayed at this so-called “5-star” hotel, and it was nothing short of a nightmare. The online description is utterly misleading. Here’s why: First, there are no restaurant services or any form of food available. For a hotel that claims to be 5-star, this is unacceptable. The hours of operation for anything remotely service-related are bizarre and highly inconvenient. You can’t even get basic amenities like water; there’s no way to ask for it, and the room has a small, empty fridge with no bottled water provided. The room itself was ugly and uncomfortable. There was no air conditioning control, and I suspect there wasn’t even AC, just a barely functional fan. This made for a very uncomfortable stay, especially during the warmer parts of the day. Moreover, the staff was unprofessional and unhelpful. They certainly did not provide the level of service one would expect from a 5-star establishment. Their attitude and service were more fitting for a 1-star motel. Overall, this hotel is a huge disappointment. It’s not even worthy of a single star. I would not recommend it to anyone. Save your money and stay somewhere that actually meets its advertised standards.
Stayed 1 night in May 2024

4/10 Poor

Shianne

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in May 2024

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing customer service Everything was great 😊
Stayed 1 night in May 2024

4/10 Poor

Shao

Disliked: Cleanliness, staff & service
Receptionist was rude.
Stayed 2 nights in Mar 2024

10/10 Excellent

jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very comfortable and relaxing.
Stayed 2 nights in Sep 2023

6/10 Okay

Cheryl

Travelled with partner
Very basic but close to the Chapel bridge.
Stayed 2 nights in Sep 2023

8/10 Good

Ravi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Property
Overall, a good place to stay. For the price, I expected a little more in terms of elegance and luxury, but I can't think of a single complaint. The front desk and all hotel staff were very helpful and friendly. The location was extremely convenient with the train station just being less than a 5 minute walk away.
Stayed 3 nights in Jul 2023

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and fantastic breakfast as well
Stayed 2 nights in Sep 2023

10/10 Excellent

Sze Ling

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff who advises the best way to eat and travel
Stayed 1 night in Aug 2023

4/10 Poor

Ahmed

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room air conditioning unit was not cooling enough and moldy at the vent. Not expected from a five star hotel. Despite notifying reception nothing was done except for a thank you for notifying us. Will never stay there again.
Stayed 2 nights in Aug 2023

10/10 Excellent

Mahesh

Stayed 4 nights in Aug 2023

10/10 Excellent

Karen

Stayed 3 nights in Jul 2023

4/10 Poor

Robert

Disliked: Cleanliness, property conditions & facilities, room comfort
Great location but disappointing overall
Our stay at the Renaissance was very disappointing overall. The good: - Location is excellent - Front desk staff is polite The bad: - No bottled water in the room and 9chf per bottle if you ask for it at reception - No Do Not Disturb sign in our room, and had to deal with housekeeping knocking and asking them to come back later. Asked the front desk for a DND sign but never got one. - Excessive noise from the hallways and of doors being slammed shut constantly - Body wash ran out and wasn't refilled during our stay, and the trash can wasn't emptied on one of the days either. Also found hair that didn't belong to us in the bathroom. I believe the Renaissance hotel can and should do much better, and I'll be searching for a different hotel next time I visit Lucerne.
Stayed 3 nights in Jul 2023