We were excited to find this property in our desired location, perfect for our family of 6 and grandma, with great reviews. We arrived at 4:30pm after a long travel day and appreciated the easy check-in process. However, we quickly noticed signs of wear and tear, which wasn’t surprising for a short-term rental, despite the listing stating it was new.
During unpacking, we found cleanliness issues: black mold on the shower curtain liner, dirty toilet bowls, and dog fur throughout the unit. We removed the moldy liner and tried to overlook the other issues as it was late. The next day, after enjoying activities on the North Shore, we returned to the unit. At this time we found the upstairs toilet would leak significantly when flushed. We stopped using this toilet for the rest of the stay after checking for more leaks. We also experienced the water pressure drop nearly to no flow, especially on the upper levels.
We reported these concerns to the owners after putting the kids to bed. They thanked us for the feedback and assured us the cleaning crew would address these issues for future guests. We checked out the next morning.
Despite these issues, the property’s location is fantastic and has great potential. With improved cleaning and maintenance, it could be an excellent place to stay.