Americas Best Value Inn & Suites Gun Barrel City Reviews
Reviews
7.6
Good
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The shower had no pressure and we had hardly any hot water to shower. The pillows we so old. The sofa we couldn't even sit on it. This property needs to be remodeled badly.
The staff was very nice
We stayed here for a night on our way to Lubbock for family Christmas. We did check in later than normal but had no issues. It wasn’t until we got to the elevator to go to our 2nd floor room that we saw a note taped to the elevator stating that it was out of service and to use the stairs. This was NOT told to us when we checked in. As my wife is disabled and not able to manage stairs we were highly upset. The front desk agent did manage to get us a 1st floor room and it was a “suite” as that’s all they had available. Room was decent and it did the job of a place to sleep for the night. Probably won’t stay here again.
Room had bed bugs ! I have bites all over me . I was not able to talk to the manager he wasn’t at the property.
I have multiple bites on me . I took pictures of the places I could reach . Now I can’t get of hold anyone . They don’t answer the phone . Hotels. Com hasn’t been any help so far . I’m livid
This hotel is out dated the furniture is old and torn up . The staff I did talk too was nice .
The room had bed bugs , I have bites all over me . See pictures below .
The staff I did talk too was friendly . But I was never able to speak to the manager he never came to talk to me like he was supposed too and I still haven’t heard from him . I’ve requested a refund and can’t get any help . Hotels.com did try to call them 3 times with zero luck ! The pictures don’t even show all the bites I have on me .
Other than the bug issue the hotel needs updating for sure the furniture is pretty only in the rooms
So many things wrong...
A) advertised as a suite with two queen beds. Showed up and it had a king bed in bedroom and a worn out couch in other room. Front desk said this hotel doesnt even have a suite with 2 beds.. so i showed her my email receipt.. said they could put us in room with double queens if we didn't want to use fold out..(keep in mine ive already paid for suite) go back upstairs and my friends decide to just use fold out..We pull it out and frame is broke, wont even hold mattress. Not to mention that the matress was DISGUSTING..looked like all kinds of different stains. The room was just nasty all together. I go back downstairs and now all of a sudden they dont have ANY room available to go because she gave away in the 10 min i went back upstairs. After giving up trying to get them to help rectify situation , we packed our things and left..we paid and made reservation thru Hotels.com so they wouldnt give me my money back.. HORRIBLE experience..
this is an economical stay. Bedsheets are clean and bed was comfortable. That's all I needed. I noticed quite a few dogs so it is very dog friendly. we stayed overnight. Somethings show wear and tear at the hotel but overall the price is right for just using the bed and the shower. coffee is terrible and breakfast is continental. we would stay again next time I need to pass through.