when we got to the cabin, it hadn't been cleaned, even though the contact we had told us it would be ready early. cleaning lady was amazing and didn't skip out on anything, even though we were waiting outside. however, we never once heard back from the manager to offer an apology or small refund for our inconvenience. the cabin was nice, the pictures don't show what the location truly is, as it is in the middle of a bunch of run down motels. great location, within walking distance of star line ferry. however, not the "private" beach that was stated. nice stay, great views, just not worth the pricetag with fees and nightly totals.