My message to the owners, to which I have not yet received a response
As your PDF attachment does not permit a response thereon, I will respond by return email.
I agree with your ad that you have a beautiful home, well-suited to a family atmosphere.
The rooms are spacious, comfortable and clean. Both the property and neighborhood are safe, peaceful and beautiful. That is why I booked it for our family gathering of our sons, their spouses, and two toddler grandchildren.
In searching for a rental, I was attracted to your brochure statement: “You will find all luxe amenities to cook, appliances, and dine together as a family. “Each of our 3 families brought food and stopped to buy food to prepare together our favorite meals. As we were also joining other family members in another nearby location, we also needed to prepare food to share.
The disrepair of expected appliances was a major inconvenience. As a consequence of the refrigerator not cooling (the freezer was frosted over but the refrigerator was lukewarm) we had to use ice-chests and ice to keep food at a safe temperature. The refrigerator's ice maker similarly did not produce / dispense ice - it melted due to the high temperature in the refrigerator.
In addition to the significant inconvenience of the warm refrigerator, the under counter ice machine was not working (the control panel lights were on but did not respond or initiate ice production). Also of note, the front left burner of the stove did not light.
Between the spoiling food, the bags of ice, portions of dry ice, and take-out deli meals, etc. for 3 families, I was disappointed to have the added expense and especially the inconvenience caused by the malfunctioning refrigerator.
We primarily want to bring these issues to your attention so that necessary repairs can be made and to better accommodate your future guests.
Since you pride yourselves on providing ‘a place where we feel like home’, I think that you must understand and share my disappointment. This was our one chance to have our family together ‘at home’ in a central location.
While I am not making a demand of compensation, I feel that some recompense for these unexpected expenses and inconveniences would not be inappropriate.
Thank you for your hospitality, Judith Pautz