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Arenal Suites Gran Vía

4.0 star property

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Exterior
Exterior
Family Apartment, 2 Bedrooms, City View (1) | View from room
Family Apartment, 2 Bedrooms, City View (2) | Down duvets, in-room safe, soundproofing, free WiFi
Business Apartment | Private kitchen | Full-sized fridge, microwave, oven, stovetop

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Washer
  • Air conditioning
  • Kitchen
  • Dryer
  • Free WiFi

Explore the area

Map
Silva 14, Planta 1, Madrid, 28004
  • Gran Via
    ‪1 min walk‬
  • Puerta del Sol
    ‪8 min walk‬
  • Plaza Mayor
    ‪10 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪22 min drive‬

Room options

View all photos for Deluxe Apartment, 1 Bedroom (3)

Deluxe Apartment, 1 Bedroom (3) | Down duvets, in-room safe, soundproofing, free WiFi

Deluxe Apartment, 1 Bedroom (3)

  • 60 sq m
  • 1 bedroom
  • 2 bathrooms
  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Family Apartment, 2 Bedrooms, City View (2)

Family Apartment, 2 Bedrooms, City View (2) | Down duvets, in-room safe, soundproofing, free WiFi

Family Apartment, 2 Bedrooms, City View (2)

  • 60 sq m
  • 2 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Business Apartment, 1 Bedroom (6)

Business Apartment, 1 Bedroom (6) | Down duvets, in-room safe, soundproofing, free WiFi

Business Apartment, 1 Bedroom (6)

  • 40 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Business Studio (8)

Business Studio (8) | Down duvets, in-room safe, soundproofing, free WiFi

Business Studio (8)

  • 30 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Business Apartment

Business Apartment | Down duvets, in-room safe, soundproofing, free WiFi

Business Apartment

  • 16 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Deluxe Apartment, 2 Bedrooms, 2 Bathrooms | Private kitchen | Full-sized fridge, microwave, oven, stovetop

Slow Suites Augusto

  • Kitchen
  • Washer
  • Dryer
  • Free WiFi
4.4 out of 5, Excellent, (569)
The price is CHF 262
for 1 room
includes taxes & fees
11 Apr - 12 Apr
Slow Suites Augusto

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Arenal Suites Gran Vía

Apartment with kitchen, steps from Gran Via
Tour/ticket assistance and free Wi-Fi in public areas are available at this smoke-free apartment building. Each apartment provides a kitchen with a fridge, an oven, a stovetop and a microwave. Guests can appreciate conveniences, such as a washer/dryer and a coffee/tea maker, and other amenities include free WiFi and a Smart TV. Housekeeping is available once per stay.
Arenal Suites Gran Vía offers 8 air-conditioned accommodations with washers/dryers and a safe. Beds feature down duvets. Accommodation at this 4-star apartment has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Smart televisions are featured in guestrooms. Housekeeping is provided once per stay.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Arenal Suites Gran Vía, you're just a quick walk from Gran Via. Free WiFi in public areas is available. This upmarket apartment building has 8 apartments. Free WiFi and a kitchen are available in each apartment.
  • Each apartment offers a kitchen, a washer/dryer and a Smart TV
  • Free WiFi
  • Services include tour or ticket assistance
  • On-site recreation includes bicycles to rent
  • Steps from Gran Via and 8 minutes on foot from Puerta del Sol
Arenal Suites Gran Vía offers its guests tour/ticket assistance and a lift. Public spaces have free WiFi.

This 4-star Madrid apartment is smoke free.

Languages

English, Spanish

Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Oven
  • Toaster

Bedrooms

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch Smart TV

Laundry

  • Washer/dryer

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Smoke-free property

Services and conveniences

  • Guidebooks
  • Housekeeping (once per stay)
  • Safe
  • Tour and ticket assistance

Location highlights

  • In a historical district
  • In the city centre

Things to do

  • Bicycle rentals

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)

General

  • 8 units
  • Bicycle rentals
  • Soundproofing

Policies

Check-in

Check-in start time: 3:30 PM; check-in end time: 9:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee for check-in between 9:00 PM and 3:00 AM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

There is no front desk at this property
Guests will receive an email 72 hours before arrival with check-in instructions; your host will greet you
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
HRN: VT-8071; VT-8072; VT-8073; VT-8602; VT-8603; VT-8776; VT-8793; VT-8794

Access methods

Host will greet you

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for EUR 20 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 9:00 PM and 3:00 AM
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: EUR 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in information. The host will greet guests on arrival.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Silva Suites Apartment Madrid
Silva Suites Madrid
Arenal Suites Gran Vía Apartment Madrid
Arenal Suites Gran Vía Apartment
Arenal Suites Gran Vía Madrid
Arenal Suites Gran Vía Madrid
Arenal Suites Gran Vía Apartment
Arenal Suites Gran Vía Apartment Madrid

Arenal Suites Gran Vía Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 137 out of 185 reviews
Rating 8 - Good. 38 out of 185 reviews
Rating 6 - Okay. 4 out of 185 reviews
Rating 4 - Poor. 3 out of 185 reviews
Rating 2 - Terrible. 3 out of 185 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Maria Isabel

Travelled with family
Liked: Cleanliness, room comfort
Muy buena ubicación, excelentes condiciones, limpieza absoluta, muy buena atención por parte del administrador.
Stayed 5 nights in Dec 2024

10/10 Excellent

Ping

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Located in downtown but still quiet.
Stayed 2 nights in Nov 2024

2/10 Terrible

Ronald

Liked: Cleanliness, property conditions & facilities
Arenas Suites was as advertised in cleanliness , location etc . There was a power failure that lasted 24 hours during our stay so no lights , hot water , fridges , cell phone charging etc . The hotel offered to refund us one night of our stay while we were still onsite but now 6 weeks later they have denied the refund through Expedia . I cannot recommend a property that would not follow through on their word as it shows an overall lack of integrity
Stayed 3 nights in Sep 2024

10/10 Excellent

viviana, coral springs

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Meters from La Gran Via but very quiet unit. Check in was easy . We had everything we needed for a 4 night stay. They change our towels after our second night and replenished the coffee pods. Safe are with easy access to public transportation, dining and shopping. I would definitely recommend
Stayed 4 nights in Nov 2024

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place, location was perfect!
Stayed 2 nights in Sep 2024

10/10 Excellent

iskandar

Stayed 1 night in Aug 2024

10/10 Excellent

Fraz

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good points: Excellent communications and updates from Christian، he is someone who know his work and possess great manners، communication and hospitality skills Location: Come out of Apartment and you are in Gran Via، where life exits، all shopping and eating places near by Bed mattresses were of good quality، comfortable and great for good night sleep۔ Not so good points: WIFI was not good، ended up using my mobile network internet، also effected streaming on smart TV Property needs up-grading، path from room to exit door had bad smell، lifts also had same issues، wear and tear easily visible on the floor، walls I am sure if lanlord upgrades building he will definitely get better rent out rates considering everything else was fantastic and was maintained well otherwise۔
Stayed 3 nights in Aug 2024

10/10 Excellent

Glenmda, Miami

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Like the area and the apartment. Owner communicated very well.
Stayed 3 nights in Jul 2024

10/10 Excellent

Faisal

Stayed 2 nights in Jul 2024

10/10 Excellent

Carmen

Liked: Cleanliness, property conditions & facilities
Remodeling very comfortable good location !!
Stayed 8 nights in Jul 2024

8/10 Good

Valeria Irene

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Jul 2024

4/10 Poor

Khalifa

Disliked: Room comfort
Stayed 6 nights in Jul 2024

10/10 Excellent

JASON B

Travelled with family
Liked: Cleanliness, property conditions & facilities
The property managers, Christian and Maria, looked after all of our needs. Christian even gave us some nearby sightseeing options. This apartment was within walking distance of a lot of attractions. I highly recommend this accommodation.

10/10 Excellent

Veronica

Travelled with partner
Liked: Amenities
El apartamento está situado en una muy buena zona! A solo 50 mt de la Gran Via. A 10 minutos caminando de Plaza Mayor y Plaza del Sol.. Está remodelado a nuevo, con todas las comodidades para pasar una buena estancia! Lo recomiendo!
Stayed 2 nights in Jun 2024

10/10 Excellent

Rosalba

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excelente y muy espacioso
Stayed 2 nights in Jun 2024

10/10 Excellent

Joan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The place was fantastic - HUGE and right in the middle of old town on the Grand Via. Everything we wanted to see was in walking distance. The space was clean, comfortable and with two bathrooms, perfect for 3/4 people, although we were only 2. Christian was an amazing host meeting us there and giving us lots of insider tips on restaurants and sights. I would definitely stay there again!
Stayed 5 nights in May 2024

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, room comfort
Vero nice place and very good location
Stayed 3 nights in May 2024

10/10 Excellent

Anna Liza

Travelled with family
Liked: Cleanliness, room comfort
Excellent apartment
Great location, really friendly and helpful manager who meets you as soon as you arrive and gives you all the necessary info. Apartment is beautiful and in excellent condition. They were really helpful when checking out too, keeping the luggage safe and booking a taxi for us. Will definitely be back! Highly recommended!
Stayed 3 nights in Apr 2024

10/10 Excellent

Bill, St Thomas

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Fantastic spot to stay just a few metres from Gran via and 10 minutes or less walk to lots of great food. The street is a bit noisy late night early morning when some partiers pass by but it's only a minor inconvenience for a few minutes a night. The apartment we had was large clean and beautiful with clean towels daily in the 2 modern bathrooms. Highly recommend!
Stayed 3 nights in Apr 2024

10/10 Excellent

Inna

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Xianghong

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a great time staying at Arenal Gran Via. Our host Maria contacted us ahead of time and asked us about our arrival time. She sent me detailed directions before our arrival. We were allowed to store our luggage in our room even before the check in time. Upon departure, she helped store our luggage and called the taxi. She was very responsive and usually replied within a few minutes. The property is clean, safe and conveniently located at a central location. We will definitely stay here again!
Stayed 2 nights in Dec 2023

4/10 Poor

Paul

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Noisy & terrible customer service
Unfortunately a stay with great potential - ruined. We arrived at the property exactly on the time advised - only to wait around for 20 minutes to get in as they thought someone else would be available to let us in. The apartment and location is very good - but its sold as a sound proof room and unfortunately its far from that. The noise in the main bedroom made it unusable. Traffic noise both from just outside, and the main road. We messaged the hotel after day 2 and got no response. Day 3 on checking out - we messaged again only to be told it might be because of parties in the local area which is just false information. There is clearly a fault with the room we stayed in and the hotel did nothing about it. Submitting a claim afterwards - the hotel are not budging saying everything was fine - hotels.com are hiding behind not being the provider of the hotel. I would not recommend staying here.
Stayed 3 nights in Sep 2023

10/10 Excellent

Alexis

Travelled with family, Travelled with group
Christian was an excellent host.
Stayed 5 nights in Jul 2023

10/10 Excellent

Eileen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I was very glad that the toilets had grab bars for seniors. The apartment was spotless.
Stayed 4 nights in May 2023

8/10 Good

Janet

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The apartment was spacious, I was pleasantly surprised to be honest. Close to Plaza Mayor which was a definite bonus. The staff along with Christian were very nice and accomodating. They took our luggage so we could explore the city as soon as we got to Madrid.
Stayed 3 nights in Apr 2023