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Hard Rock Hotel Madrid

4.5 star property
VIP Access

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Photo gallery for Hard Rock Hotel Madrid

Rock Star Suite | 1 bedroom, down duvets, minibar, in-room safe
Seasonal outdoor pool, open 10:30 AM to 8:30 PM, pool umbrellas
1 bedroom, down duvets, minibar, in-room safe
Rooftop bar, al fresco dining, open daily
Front of property

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pet-friendly
  • Gym

Explore the area

Map
Ronda de Atocha 17, Madrid, 28012
  • Prado Museum
    ‪11 min walk‬
  • Puerta del Sol
    ‪16 min walk‬
  • Gran Via
    ‪18 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪15 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed | 1 bedroom, down duvets, minibar, in-room safe

Classic Room, 1 King Bed

  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Silver Suite

1 bedroom, down duvets, minibar, in-room safe

Silver Suite

  • 40 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Rock Star Suite

Rock Star Suite | 1 bedroom, down duvets, minibar, in-room safe

Rock Star Suite

  • 41 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Twin Room, City View

Superior Twin Room, City View | 1 bedroom, down duvets, minibar, in-room safe

Superior Twin Room, City View

  • 19 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Twin Room

1 bedroom, down duvets, minibar, in-room safe

Classic Twin Room

  • 18 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed, Garden View

Deluxe Room, 1 King Bed, Garden View | 1 bedroom, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed, Garden View

  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, City View

Superior Room, City View | City view

Superior Room, City View

  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Family)

Deluxe Room (Family) | 1 bedroom, down duvets, minibar, in-room safe

Deluxe Room (Family)

  • 23 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Suite, Terrace (Gold)

Suite, Terrace (Gold) | 1 bedroom, down duvets, minibar, in-room safe

Suite, Terrace (Gold)

  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Twin Room

1 bedroom, down duvets, minibar, in-room safe

Classic Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe King Room with Garden View

1 bedroom, down duvets, minibar, in-room safe

Deluxe King Room with Garden View

  • Sleeps 2
  • 1 King Bed

View all photos for Silver Suite

1 bedroom, down duvets, minibar, in-room safe

Silver Suite

  • Sleeps 4
  • 2 King Beds

View all photos for Superior Twin Room With City View

1 bedroom, down duvets, minibar, in-room safe

Superior Twin Room With City View

  • Sleeps 2
  • 2 Single Beds

View all photos for Classic King Room

1 bedroom, down duvets, minibar, in-room safe

Classic King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Gold Suite with Terrace

Living area | 49-inch Smart TV with digital channels, TV

Gold Suite with Terrace

  • Sleeps 2
  • 1 King Bed

View all photos for Rock Star Suite

Interior

Rock Star Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Room With City View

1 bedroom, down duvets, minibar, in-room safe

Superior King Room With City View

  • Sleeps 2
  • 1 King Bed

View all photos for Family Deluxe

1 bedroom, down duvets, minibar, in-room safe

Family Deluxe

  • Sleeps 3
  • 1 Single Sofa Bed and 1 King Bed

Similar properties

View from property

Barceló Torre de Madrid

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.7 out of 5, Exceptional, (1841)
The price is CHF 229
for 1 room
includes taxes & fees
22 Jun - 23 Jun
Barceló Torre de Madrid

About this property

Hard Rock Hotel Madrid

Luxury hotel connected to a railway/underground station in Madrid with a rooftop terrace
A restaurant, a 24-hour fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a poolside bar, a rooftop terrace and a seasonal outdoor pool.
Hard Rock Hotel Madrid offers 161 accommodations with minibars and laptop-compatible safes. Beds feature down duvets. A pillow menu is available. 49-inch Smart televisions come with digital channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers.

This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre and a seasonal outdoor pool.
Our customers tell us that they can't get enough of the helpful staff at Hard Rock Hotel Madrid. During your stay, you'll be connected to a railway/underground station and just a quick walk from Museo Nacional Centro de Arte Reina Sofía. Features include free WiFi in public areas, plus a restaurant and a 24-hour gym. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy garden views while dining at Sessions
  • Buffet breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the location and the clean guestrooms
  • Steps from Museo Nacional Centro de Arte Reina Sofía and 12 minutes on foot from Prado Museum
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Hard Rock Hotel Madrid offers its guests a 24-hour fitness centre and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A rooftop terrace, multilingual staff, and gift shops/newsstands are also featured at the luxury Hard Rock Hotel Madrid.

This 4.5-star Madrid hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:00 AM.
Sessions – This restaurant overlooks the pool and garden.
GMT+1 – On-site lobby lounge. Open daily.
RT60 – On-site rooftop bar. Guests can enjoy al fresco dining (weather permitting). Open daily.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 24 for adults and EUR 13.50 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • GMT+1
  • RT60
  • Sessions

Things to do

  • 24-hour gym
  • Designer stores
  • Seasonal outdoor pool

Family friendly

  • Free cot
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Doorbell and phone notification
  • Hand-held showerhead
  • Hardwood flooring in room
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Toothbrush and toothpaste (on request)

Entertainment

  • 49-inch smart TV with digital channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 15 October to 30 April:
  • Bar/Lounge
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: EUR 30 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 24 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 50.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 24 for adults and from EUR 13.5 for children
  • Pet fee: EUR 30 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 50.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Front desk staff will greet guests on arrival at the property.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in May and close in September.
  • Pool access available from 10:30 AM to 8:30 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hard Rock Hotel Madrid Hotel
Hard Rock Hotel Madrid Madrid
Hard Rock Hotel Madrid Hotel Madrid

Hard Rock Hotel Madrid Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1487 out of 2000 reviews
Rating 8 - Good. 351 out of 2000 reviews
Rating 6 - Okay. 103 out of 2000 reviews
Rating 4 - Poor. 41 out of 2000 reviews
Rating 2 - Terrible. 18 out of 2000 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was clean, inspiring and cool
Stayed 1 night in Feb 2025

10/10 Excellent

Samantha

Travelled with group
Liked: Cleanliness, staff & service, amenities
Loved the scenery
Stayed 1 night in Mar 2025

10/10 Excellent

Cara

Stayed 3 nights in Feb 2025

8/10 Good

Glenda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel room was clean and the staff were lovely.
Stayed 2 nights in Mar 2025

6/10 Okay

Mei Ho May

We are 2 rooms with 2 couples staying in 5 nights. Unfortunately, they don’t have change the bed sheets for every day! Only cleaning and tidy the rooms. When check out I told front desk they just say sorry and free drinks (coffee or tea) .
Stayed 3 nights in Feb 2025

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel with ambience

Very nice hotel with great service professionals. Short walk to Train station and convenient to local shopping in a walkable and safe area. Quite a distance away from the city center downtown, cathedral and historical venues, will require transportation.
Stayed 3 nights in Dec 2024

6/10 Okay

Christina

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel itself is very clean and the staff are very helpful and friendly. But know that if you are looking to sleep because you just traveled from somewhere far away- make sure you don’t have a room facing the atrium! The windows are not insulated at all and they have amplified concerts in that atrium. It sounded like the concert was in my room.
Stayed 1 night in Feb 2025

8/10 Good

KEXIN

Stayed 1 night in Mar 2025

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Home away from Home

The staff were amazing and the location perfect! Close to the train station, Prado and other sights. Highly recommend this gem of a hotel in Madrid!
Stayed 3 nights in Feb 2025

10/10 Excellent

Neil

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

4/10 Poor

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
1) The bathrooms have no privacy. They have frosted walls and swinging doors and the sink is outside the bathroom in the room. The shower opens directly into the room with no dry place to change or hang a towel. As I was traveling with my sister, we were totally not happy with this arrangement. 2) our room had a big (2ft x 2ft) pillar in the way. Also there was a pillar in the shower making it awkward. The swinging door on the shower caused water to leak out onto the floor. This room was our second room. We asked for a room that would better suit our purposes and were given (sold. We had to pay €25 per day for this “upgrade “) this room which was definitely NOT better. When we asked for a better room with a more private bathroom and no pillars, we were told all the bathrooms are the same, and sold this room with TWO pillars instead of one. If you’re a couple or don’t mind undressing in front of your roommate, this hotel is great. It was not acceptable to us. Believe me, we had several discussions about changing hotels. But our friends (a couple) were there and it just made sense to stay there also. That being said, the staff is AMAZING! My brother left his bag in our uber and we spent hours trying to find it , get the driver to understand us and get the bag back. The staff took this over as their problem and made several calls for us. They finally got the driver to bring the bag! The staff is the reason for 2 stars. The accommodations were very lacking.
Stayed 4 nights in Feb 2025

10/10 Excellent

Nachi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hermoso este lugar
Stayed 6 nights in Feb 2025

10/10 Excellent

Stephania

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great and night staff was phenomenal. Just feedback no one to receive bags from cars when pulling up to hotel.
Stayed 2 nights in Feb 2025

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t like noise and many events during the day and night at the lobby with too much loud music that you can hear from the room and barely can walk to the elevators because of people drinking at the events at the lobby but other than that the hotel is pretty and clean .
Stayed 2 nights in Feb 2025

10/10 Excellent

Eve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

daniel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great Hotel no issues.
Stayed 3 nights in Feb 2025

10/10 Excellent

ZORAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay ar Hard Rock Hotel Madrid

Wonderful experience!! Nice, new and clean hotel with excellent service. Thematic rooms and corridor walls decorated with rock memorabilia. The restaurant serves excellent food at affordable prices.
Stayed 5 nights in Feb 2025

10/10 Excellent

Jose A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Stefan

Stayed 1 night in Feb 2025

10/10 Excellent

betsy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Feb 2025

10/10 Excellent

Bridget E Flood

Stayed 1 night in Feb 2025

6/10 Okay

Mark

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Poor service

Terrible service in restaurant. We were told we could not eat there because they had no menus. They only had QR scanner code menus that my phone could not read so they said we would have to leave.
Stayed 1 night in Feb 2025

10/10 Excellent

Manuel

Stayed 2 nights in Feb 2025