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Hard Rock Hotel Madrid

4.5 star property
VIP Access

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Photo gallery for Hard Rock Hotel Madrid

Rock Star Suite | Down duvets, minibar, in-room safe, desk
Rock Star Suite | Terrace/patio
Down duvets, minibar, in-room safe, desk
Suite, Terrace (Gold) | Bathroom | Shower, rainfall showerhead, free toiletries, hair dryer
Reception

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pet-friendly
  • Gym

Explore the area

Map
Ronda de Atocha 17, Madrid, 28012
  • Prado Museum
    ‪12 min walk‬
  • Puerta del Sol
    ‪19 min walk‬
  • Gran Via
    ‪4 min drive‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪22 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed | Down duvets, minibar, in-room safe, desk

Classic Room, 1 King Bed

  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Silver Suite

Down duvets, minibar, in-room safe, desk

Silver Suite

  • 40 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Rock Star Suite

Rock Star Suite | Down duvets, minibar, in-room safe, desk

Rock Star Suite

  • 41 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Twin Room, City View

Superior Twin Room, City View | Down duvets, minibar, in-room safe, desk

Superior Twin Room, City View

  • 19 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Twin Room

Down duvets, minibar, in-room safe, desk

Classic Twin Room

  • 18 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed, Garden View

Deluxe Room, 1 King Bed, Garden View | Down duvets, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Garden View

  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, City View

Superior Room, City View | City view

Superior Room, City View

  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Family)

Deluxe Room (Family) | Down duvets, minibar, in-room safe, desk

Deluxe Room (Family)

  • 23 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Suite, Terrace (Gold)

Suite, Terrace (Gold) | Down duvets, minibar, in-room safe, desk

Suite, Terrace (Gold)

  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Twin Room

Down duvets, minibar, in-room safe, desk

Classic Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe King Room with Garden View

Down duvets, minibar, in-room safe, desk

Deluxe King Room with Garden View

  • Sleeps 2
  • 1 King Bed

View all photos for Silver Suite

Down duvets, minibar, in-room safe, desk

Silver Suite

  • Sleeps 4
  • 2 King Beds

View all photos for Superior Twin Room With City View

Down duvets, minibar, in-room safe, desk

Superior Twin Room With City View

  • Sleeps 2
  • 2 Single Beds

View all photos for Classic King Room

Down duvets, minibar, in-room safe, desk

Classic King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Gold Suite with Terrace

Down duvets, minibar, in-room safe, desk

Gold Suite with Terrace

  • Sleeps 2
  • 1 King Bed

View all photos for Rock Star Suite

Down duvets, minibar, in-room safe, desk

Rock Star Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Room With City View

Down duvets, minibar, in-room safe, desk

Superior King Room With City View

  • Sleeps 2
  • 1 King Bed

View all photos for Family Deluxe

Down duvets, minibar, in-room safe, desk

Family Deluxe

  • Sleeps 3
  • 1 Single Sofa Bed and 1 King Bed

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About this property

Hard Rock Hotel Madrid

Luxury hotel connected to a railway/underground station in Madrid with a 24-hour fitness centre
A restaurant, a 24-hour fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a poolside bar, a seasonal outdoor pool and concierge services.
Hard Rock Hotel Madrid offers 161 accommodations with minibars and laptop-compatible safes. Beds feature down duvets. A pillow menu is available. 49-inch Smart televisions come with digital channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers.

This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre and a seasonal outdoor pool.
Our customers tell us that they can't get enough of the helpful staff at Hard Rock Hotel Madrid. During your stay, you'll be connected to a railway/underground station and just a quick walk from Museo Nacional Centro de Arte Reina Sofía. Features include free WiFi in public areas, plus a restaurant and a 24-hour gym. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy garden views while dining at Sessions
  • Buffet breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the location
  • Steps from Museo Nacional Centro de Arte Reina Sofía and 12 minutes on foot from Prado Museum
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Hard Rock Hotel Madrid offers its guests a 24-hour fitness centre and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A terrace, multilingual staff, and gift shops/newsstands are also featured at the luxury Hard Rock Hotel Madrid.

This 4.5-star Madrid hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:00 AM.
Sessions – This restaurant overlooks the pool and garden.
GMT+1 – On-site lobby lounge. Open daily.
RT60 – On-site rooftop bar. Guests can enjoy al fresco dining (weather permitting). Open daily.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 24 for adults and EUR 13.50 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • GMT+1
  • RT60
  • Sessions

Things to do

  • 24-hour gym
  • Designer stores
  • Seasonal outdoor pool

Family friendly

  • Free cot
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Doorbell and phone notification
  • Hand-held showerhead
  • Hardwood flooring in room
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Toothbrush and toothpaste (on request)

Entertainment

  • 49-inch smart TV with digital channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 15 October to 30 April:
  • Bar/Lounge
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: EUR 30 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 24 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 50.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 24 for adults and from EUR 13.5 for children
  • Pet fee: EUR 30 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 50.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Front desk staff will greet guests on arrival at the property.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in May and close in September.
  • Pool access available from 11:00 AM to 7:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hard Rock Hotel Madrid Hotel
Hard Rock Hotel Madrid Madrid
Hard Rock Hotel Madrid Hotel Madrid

Hard Rock Hotel Madrid Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1483 out of 1988 reviews
Rating 8 - Good. 347 out of 1988 reviews
Rating 6 - Okay. 101 out of 1988 reviews
Rating 4 - Poor. 40 out of 1988 reviews
Rating 2 - Terrible. 17 out of 1988 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sabrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estadía con Onda

El hotel tiene la onda de Hard Rock, el equipo de atención le ponía toda la actitud. Pasé un lindo momento. Es un hotel de ciudad, para mi gusto le faltaría un spa.
Stayed 3 nights in Feb 2025

10/10 Excellent

Maite

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! Excellent staff. No so convenient location if you want to explore nearby. Very close to atocha station almudena
Stayed 1 night in Feb 2025

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 Stars

Amazing experience only sad thing was that the pool was closed. Staff was amazing! Breakfast fantastic! Beds was very nice.
Stayed 4 nights in Feb 2025

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From the moment we arrived it was a fantastic experience. We were greeted at the door by a lovely man who took our luggage and a lovely lady then checked us in. She was friendly, informative and spoke excellent English. The room and hotel is spotless
Stayed 2 nights in Feb 2025

8/10 Good

Gerard, Chevy Chase

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for all city centre activities. Front desk very helpfull. Food very average. My steak came cold. and they charge for extra water. Hotel decor fun.
Stayed 2 nights in Feb 2025

8/10 Good

JACQUES

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Mark, Chicago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and helpful. The room was a large and very quiet. The location is outstanding within walking distance of most major sites and the train station.
Stayed 3 nights in Feb 2025

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying at this hotel. Just as lovely as the previous visit.
Stayed 1 night in Feb 2025

10/10 Excellent

Braian J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Feb 2025

10/10 Excellent

EIFFEL

Travelled with partner
Liked: Cleanliness
Excelente atención
Stayed 1 night in Feb 2025

10/10 Excellent

Raymond

Stayed 3 nights in Feb 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Katreena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is clean and friendly Staff. Walkable metro stations and bus stops.
Stayed 2 nights in Feb 2025

10/10 Excellent

HARRY

Stayed 2 nights in Nov 2024

10/10 Excellent

hilda, brooklyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the hotel. The staff is very friendly. I wish I would have chosen a bigger room and the AC was hitting us right on the head because the vents are on top of the bed. Could be better for €15 per day.
Stayed 4 nights in Jan 2025

2/10 Terrible

Christopher

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Would not honour their parking quote via email 19€ but charged full price of 29€ Room was not serviced at 3pm upon returning to hotel Didnt offer free upgrade as promised by hotels.com
Stayed 2 nights in Feb 2025

10/10 Excellent

joedh o

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
My Favorite Hotel im Madrid
Stayed 9 nights in Jan 2025

10/10 Excellent

Emma Judit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10

Best customer service ever!!! The restaurant and lounge area are great. And loads of enterteinment
Stayed 2 nights in Jan 2025

10/10 Excellent

Byron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2025

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location for the station

Good location for the station, 15 min walk into the centre for nightlife, but plenty of bars and a great Chinese 1 min away.
Stayed 1 night in Jan 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Diana C.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went to this hotel to unplug and relax and thats exactly what they offered me. A peaceful ambiance and they did not disturb whatsoever on the days I did not want to be bothered.
Stayed 7 nights in Jan 2025

10/10 Excellent

Bryan

Stayed 2 nights in Jan 2025

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was really good. The VIP upgrade was a nice touch. The staff was really friendly and the rooms were soundproof.
Stayed 3 nights in Jan 2025

10/10 Excellent

jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is new hotel, perfectly clean, awesome service. Location is great, rooms great too. Highly recommend
Stayed 9 nights in Jan 2025