We entered the house to check in, and shortly thereafter heard a child screaming on the 3rd floor. We called the owner who explained that she and the family live on the 3rd floor on weekends. This had not been mentioned in the listing, although I understand she has since corrected the listing. We cancelled immediately and without any resistance from the owner or Evolve, although VRBO was completely unhelpful. We were disappointed, as the house was very pretty and immaculate. And the owner was appropriately apologetic for the omission in the listing.