We arrive towards 7 PM after being on the road for many hours. As soon as we got there, there had been no text or any email regarding how to enter the property, which was pin locked. We had to stand in the cold for 15 minutes calling the property managers until we were finally given the code to get in. We wanted to enjoy some nice dinner before getting some sleep because we had to snowboard the next morning. We took out the dishes, and they were all dirty with food remnants all over them. The property was nice and our visit was overall pleasant However, I would probably not pick this property or company when booking again.