My experience with Mammoth Five Star Lodging was nothing short of horrendous, highlighting a complete disregard for guest safety and fairness. Faced with life-threatening weather, our requests for a sensible cancellation were coldly denied, forcing us to choose between risking our lives or losing our money.
The host's insistence on proceeding, despite clear dangers, was shockingly indifferent, prioritizing profit over human life. This stance not only endangered us but exposed a disturbing lack of empathy.
I strongly advise against booking with Mammoth Five Star Lodging, a name that could not be more misleading. The host's blatant inaction in such critical situations reveals a disheartening disregard for the well-being of guests. This ordeal has convinced me to look elsewhere for accommodation that values human life above profits.
I fully understand the challenges of running a sustainable business and the necessity to uphold certain policies; however, as a group of college students dealing with an unprecedented winter blizzard, we were met with zero sympathy. The possibility of a reschedule was met with a swift rejection, and a request for a refund on our $xxx cleaning fee was met with ridicule, although the unit was unused.
To whoever may be reading this, I ask you to take this review seriously because I would not wish this experience on my worst enemy!!