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Riad Marrakech By Hivernage

4.0 star property

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Photo gallery for Riad Marrakech By Hivernage

Rooftop terrace
Superior Room | Minibar, in-room safe, individually decorated, individually furnished
Interior detail
Lobby
Junior Suite | Minibar, in-room safe, individually decorated, individually furnished

Reviews

7.2 out of 10
Good

Popular amenities

  • Parking available
  • Room service
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

Map
Angle Arset Lamaach & Dr Linares, Medina, Marrakech, 40000
  • Koutoubia Mosque
    ‪4 min walk‬
  • Jemaa el-Fnaa
    ‪6 min walk‬
  • Le Jardin Secret
    ‪13 min walk‬
  • Marrakech (RAK-Menara)
    ‪11 min drive‬

Room options

View all photos for Standard Room

Minibar, in-room safe, individually decorated, individually furnished

Standard Room

  • 29 sq m
  • Sleeps 3
  • 1 Queen Bed OR 1 Single Bed

View all photos for Superior Room

Superior Room | Minibar, in-room safe, individually decorated, individually furnished

Superior Room

  • 35 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Junior Suite

Junior Suite | Minibar, in-room safe, individually decorated, individually furnished

Junior Suite

  • 42 sq m
  • Sleeps 3
  • 1 Queen Bed

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Interior

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The price is CHF 116
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includes taxes & fees
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About this property

Riad Marrakech By Hivernage

Riad with a rooftop terrace, a short walk to Jemaa el-Fnaa
A restaurant, a snack bar/deli and a rooftop terrace are available at this riad. WiFi in public areas is free. Other amenities include self parking, concierge services and a 24-hour front desk.
Riad Marrakech By Hivernage offers 18 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. Each accommodation is individually furnished and decorated. Flat-screen televisions come with satellite channels.

Bathrooms include a combined bath/shower unit, bidets, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

During your stay at Riad Marrakech By Hivernage, you're just a quick walk from Jemaa el-Fnaa. Features include free WiFi in public areas, plus a restaurant and a snack bar/deli.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Self-parking available for a fee
  • Services include babysitting, a concierge and tour or ticket assistance
  • Within a 15-minute walk of Jemaa el-Fnaa and Le Jardin Secret
There's a restaurant on site, as well as a snack bar/deli. Public spaces have free WiFi and wired Internet. A rooftop terrace, a library, and multilingual staff are also featured at Riad Marrakech By Hivernage. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Marrakech riad.

Riad Marrakech By Hivernage has a restaurant on site.
Late-night fare is available from room service (during limited hours).

Languages

Arabic, English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (MAD 20 per day)

Food and drink

  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Art gallery
  • Designer stores
  • Library
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Rooftop terrace

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • Late-night room service
  • Minibar

More

  • Air conditioning
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Riad Marrakech By Hivernage

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MAD 300.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MAD 26.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: MAD 20 per day
  • Rollaway bed fee: MAD 300.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Palais Batoul
Palais Batoul Marrakech
Palais Riad Batoul
Palais Riad Batoul Marrakech
Riad Batoul
Riad Marrakech Hivernage
Riad Hivernage
Marrakech Hivernage
Hivernage
Marrakech By Hivernage
Riad Marrakech By Hivernage Riad
Riad Marrakech By Hivernage Marrakech
Riad Marrakech By Hivernage Riad Marrakech

Riad Marrakech By Hivernage Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 14 out of 52 reviews
Rating 8 - Good. 16 out of 52 reviews
Rating 6 - Okay. 9 out of 52 reviews
Rating 4 - Poor. 10 out of 52 reviews
Rating 2 - Terrible. 3 out of 52 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Sepideh

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff and check in experience was very smooth. We had an issue with the room smelling strongly of paint and they offered to change our room to another which was better but the smell of paint still gave us a headache overnight and we found ourselves eager to leave as soon as possible. Unfortunately the floor tiles and rugs were dirty. They may claim that the tiles are old but even antique tiles can be cleaned much more thoroughly. Our socks picked up so much dirt walking around and there were no slippers. with the rugs and tiles being dirty, this made us conscious of sitting on the sofa too. The bed sheets were clean but so old they had bubbled and nearly ripped on the edges. Breakfast was disappointing, we expected a modest but delicious Moroccan breakfast and had supermarket pale and chewy croissants, pale orange juice and hard boiled eggs. Nothing was tasty unlike the other Riad we stayed at. Overall we were really happy with the people but were glad we had only booked this riad for one night.
Stayed 1 night in Dec 2023

8/10 Good

susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gracious and spacious riad. Staff were friendly and helpful.
Stayed 1 night in Apr 2023

8/10 Good

Linda

Travelled with group
Liked: Staff & service, amenities
This hotel was exactly what I prioritized. Walking distance to major attractions, with a secure parking lot just a half block away. There was Moroccan flavor, with a multi-lingual staff. The water was hot, but the water pressure was low. There was heat in the bedroom, and clean towels. I was initially put off by the graffiti on buildings outside, incense smell in the lobby, and less than clean Riad common room. However, I never felt unsafe, coming and going, even at night. And the friendliness of the staff, along with the funkiness of the place caused it to grow on me. One problem was that there were only two power outlets, needed for lights. If I wanted to charge my phone or laptop, it got pretty dark. Stairs, no elevator, but someone always handy to help with luggage.
Stayed 3 nights in Feb 2023

8/10 Good

Angelica

6/10 Okay

Cindy

Liked: Staff & service
Disliked: Property conditions & facilities
It was an older building. The air conditioner was very loud, the safe never worked and the tv never worked.
Stayed 1 night in Jul 2022

10/10 Excellent

karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy with my stay. Front desk staff and staff in general were extremely helpful and accommodating.
Stayed 1 night in May 2022

10/10 Excellent

LARRY RUSSELL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No elevator but beautiful and comfortable hotel.
Stayed 1 night in Mar 2022

2/10 Terrible

Jennifer

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy hotel
Upon arriving at the hotel, the room that i was given had a linking toilet, a roach in the bathroom, no working outlets, a dirty carpet and a foul smell in the room. The hotel gave me another room. The second room had a leaking sink, ants in the bathroom, a filthy remote control and 1 working outlet.
Stayed 4 nights in Feb 2020

4/10 Poor

STEVE, Alger

Travelled with family
Disliked: Cleanliness
Not too impressed by the place. Very dark riad and needs a huge tune up... Positive side is the location which is ok. We were changed rooms after the second night since the toilet was broken since day 1 and we even had to ask for a bucket in order to be able to flush the toilet as they were unable to fix the toilet. Thankfully, the second room saved the rest of the stay (total 5 nights).. Dining was good but breakfast was constantly lacking food. the breakfast guy kept on bringing small quantities of food at the time for the buffet which I found to be counterproductive since he was always running to the kitchen. We are very rarely disappointed with our choices on Expedia but that location was a disappointment.
Stayed 5 nights in Dec 2019

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple hotel near souk
Central location for exploring. Easy access to the food stalls and souk. Bedroom was clean with comfortable bed. Bathroom was functional but could use some updates. Breakfast was basic. Staff was super friendly. Would stay there again.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night’s stay.
The hotel is located v3ry near the central square with easy walking access the many markets and sights worth seeing. Although it’s on a crowded street, it’s quiet in the room, the bed is comfortable and the level of cleanliness high, staff were helpful. Breakfast had adequate choice.
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Property was close to the Medina in old towne. However the included buffet was very minimalistic and low quality and usually empty. The housecleaning staff were great.
Stayed 1 night in Oct 2019

4/10 Poor

jen, vancouver, canada

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Loud, requires updating
Although the staff are nice, informative and willing to help, I find my experience quite disappointing. The bathroom requires a bit more cleaning and updating as mold can be seen along the tub and wall... a fresh paint and well scrub would have help, also a little noisy and kiotic in the lobby and noisy in the room as well.
Stayed 1 night in Apr 2018

4/10 Poor

Lorena, New York

Disliked: Cleanliness, staff & service, property conditions & facilities
Close to the market
I️ would give this place a half star, don’t go there expecting high standards They had a clean bed every night, bathroom was extremely run down, some staf members were helpful, some seemed anointed when you ask for something Ver auténtico But a place I️ would never go back
Stayed 3 nights in Mar 2018

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would recommend this hotel for anyone!
We had an amazing time and the Hotel staff Omar was superb!

10/10 Excellent

john, Mill Valley, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A surprisingly nice Riad very close to the center
The hotel does not look like a great hotel, but the rooms are four star nice and the staff were wonderful, from the manager down to the maids.

10/10 Excellent

shannon, frankfurt germany

Liked: Cleanliness, staff & service, room comfort
Great hotel downtown
I was given a gorgeous suite with what looked like a roman bath in my bathroom. It was a huge room! But the first night was tough because the air conditioning wasn't strong enough for the room. The staff had no problems giving me another room which was smaller but so comfortable....

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the middle of Marrakech
Riad was within walking distance to many sightseeing locations in Marrakesh, especially the Jemaa el-Fna market. The staff was very helpful and accommodating. Room was small but big enough for two people. Breakfast is provided consisting mostly of pastries, which we definitely did not mind. Overall we had a great time and would definitely recommend the Riad Marrakech!

6/10 Okay

Verified traveller

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

4/10 Poor

Anthony, Ireland

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Central and friendly but smelly and cold
Dead central to the Medina and staff were friendly and helpful but the drains smelt and the breakfast was a cold joke.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable hotel close to the centre
Firstly the hotel is now called 'Riad Marrakeck', taxi drivers will not know where it is if you ask for palais riad batoul. Hotel is centrally located, about 5min walk from Jamaa al Fna (central square) or the big mosque (Koutoubia) so is excellently positioned to walk around the city. Rooms are a good size, nicely decorated and surprisingly quiet for a hotel that is so close to things they also have nice big bathrooms with big bath +plenty of hot water (if you wait long enough... Hotel is very clean and generally quite smart (the odd bit of paint flaking off here and there). Staff are helpful but speak limited English (you might get on better in French), breakfast is limited to croisants and pastries, coffee and orange juice, you will probably eat out in the evenings any way in the Jamaa as more fun + cheap (tagine +a drink and salad for under £10 in most places), try the upstairs at Cafe de France or Le grand balcon du cafe glacier for great views +hassle free eating away from the beggars, cigarette sellers etc. Hotel very quiet when I was there (December) only 1 or 2 other guests, the neighbourhood is noisy +shabby but that is true for any of the hotels in central Marrakech (try Gueliz for more swanky neighbourhood but further out). Riad Marrakech is great for a 2 or 3 night stay in Marrakech and I enjoyed my time.

10/10 Excellent

Andreas, Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful gem close to the Prince square
I absolutely loved staying at this location, although it was just a couple of days. The riad/atrium in the middle has wifi internet and a roof that opens up. Small singing birds fly in through the crack in the ceiling, filling the space with the beautiful song from birds and lights up the space just enough. Rooms are comfortable and the noise from the street is not too bad. Staff was friendly and accommodating.

10/10 Excellent

Bmc, HVL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very flexible, wonderful staff. Great older hotel.
Enjoyed our stay. Perfect location for our touring.

10/10 Excellent

Vanessa, South London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a lovely Riad and excellently located.
We had a really lovely stay here and will be returning. The staff bent over backwards to accommodate us. Our room was comfortable and had that 4* appeal. Located on the outskirt of the medina, everything was in walking distance. So we could take the hustle and bustle of the medina or not by staying at our Riad or taking a taxi to the newer part of the city.