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Hotel Riu Emerald Bay - All Inclusive

3.5 star property

Choose dates to view prices

Photo gallery for Hotel Riu Emerald Bay - All Inclusive

5 outdoor pools, pool umbrellas, pool loungers
5 restaurants, breakfast, lunch, dinner served; Asian cuisine
Exterior
Aerial view
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Bar
  • Spa

Explore the area

Map
Calzada Camaron Sabalo, Zona Costera Cerritos 3404, Mazatlán, SIN, 82110
  • Witches Beach
    ‪9 min walk‬
  • Mazagua Aquatic Park
    ‪10 min walk‬
  • Mazatlan International Center
    ‪8 min drive‬
  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    ‪33 min drive‬

Room options

View all photos for Double Room (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room (U)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Ocean View (E)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Ocean View (E)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, 2 Bedrooms, Connecting Rooms, Ocean View (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, 2 Bedrooms, Connecting Rooms, Ocean View (B2C-US)

  • Sleeps 8
  • 4 Double Beds

View all photos for Junior Suite, Jetted Tub, Ocean View (U)

Flat-screen TV

Junior Suite, Jetted Tub, Ocean View (U)

  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Jetted Tub, Sea View (L)

Flat-screen TV

Suite, Jetted Tub, Sea View (L)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Ocean View (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Ocean View (U)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Ocean View (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Ocean View (C)

  • 31 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Duplex (Room | U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Duplex (Room | U)

  • 54 sq m
  • Sleeps 6
  • 1 King Bed and 2 Single Sofa Beds

View all photos for Family Suite, 2 Bedrooms (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Suite, 2 Bedrooms (C)

  • 60 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Family Room, Sea View (M)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Room, Sea View (M)

  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Duplex (Room | B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Duplex (Room | B2C-US)

  • Sleeps 6
  • 1 King Bed and 2 Single Sofa Beds

View all photos for Duplex (Room | C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Duplex (Room | C)

  • 37 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Double Room, 2 Bedrooms, Connecting Rooms, Ocean View (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, 2 Bedrooms, Connecting Rooms, Ocean View (U)

  • 31 sq m
  • Sleeps 8
  • 4 Double Beds

View all photos for Family Room, Ocean View (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Room, Ocean View (C)

  • 37 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

View all photos for Family Suite, 2 Bedrooms (Superior | C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Suite, 2 Bedrooms (Superior | C)

  • 84 sq m
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Suite, Jetted Tub, Sea View (M)

Flat-screen TV

Suite, Jetted Tub, Sea View (M)

  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Standard Double Room (L)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (C)

Flat-screen TV

Suite, Jetted Tub, Ocean View (C)

  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, Connecting Rooms, Ocean View (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Standard Double Room, Connecting Rooms, Ocean View (L)

  • 31 sq m
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Double Room (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Superior Double Room (C)

  • 39 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Suite, 2 Bedrooms (Superior, M)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Suite, 2 Bedrooms (Superior, M)

  • 84 sq m
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Duplex (M)

Minibar, in-room safe, blackout curtains, iron/ironing board

Duplex (M)

  • 54 sq m
  • Sleeps 6
  • 1 King Bed and 2 Single Sofa Beds

View all photos for Family Suite, Garden View (M)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Suite, Garden View (M)

  • 60 sq m
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Duplex (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Duplex (L)

  • 54 sq m
  • Sleeps 6
  • 1 King Bed and 2 Single Sofa Beds

View all photos for Superior Room (M)

Minibar, in-room safe, blackout curtains, iron/ironing board

Superior Room (M)

  • 39 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

View all photos for Superior Double Room (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Superior Double Room (L)

  • 39 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

View all photos for Family Suite, 2 Bedrooms (Superior, B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Suite, 2 Bedrooms (Superior, B2C-US)

  • 84 sq m
  • Sleeps 8
  • 1 King Bed and 1 Double Bed

View all photos for Family Suite, 2 Bedrooms (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Suite, 2 Bedrooms (L)

  • 60 sq m
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Junior Suite, Ocean View (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Ocean View (C)

  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Suite, 2 Bedrooms (B2C-US)

  • 60 sq m
  • Sleeps 6
  • 1 King Bed and 1 Double Bed

View all photos for Family Suite, 2 Bedrooms (Superior, L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Suite, 2 Bedrooms (Superior, L)

  • 84 sq m
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Superior Double Room (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Superior Double Room (B2C-US)

  • 38 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Sea View (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Sea View (L)

  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room (C)

  • 31 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Suite, 2 Bedrooms (Superior, U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Suite, 2 Bedrooms (Superior, U)

  • 84 sq m
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Suite, 2 Bedrooms (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Suite, 2 Bedrooms (U)

  • 60 sq m
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Double Beds

View all photos for Junior Suite, Jetted Tub, Ocean View (B2C-US)

Flat-screen TV

Junior Suite, Jetted Tub, Ocean View (B2C-US)

  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Superior Double Room (U)

  • 39 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Ocean View (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Ocean View (B2C-US)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room, Ocean View (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Room, Ocean View (B2C-US)

  • 37 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

View all photos for Double Room (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room (B2C-US)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Sea View (M)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Sea View (M)

  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Ocean View (B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Ocean View (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Double Room (B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Superior Double Room (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Connecting Rooms, Ocean View (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Connecting Rooms, Ocean View (C)

  • 30 sq m
  • Sleeps 8
  • 4 Double Beds

View all photos for Double Room, Connecting Rooms, Ocean View (B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Connecting Rooms, Ocean View (B2C-CA)

  • Sleeps 8
  • 4 Double Beds

View all photos for Junior Suite, Ocean View (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Ocean View (B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Ocean View (B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Room, Ocean View (B2C-CA)

  • Sleeps 5
  • 1 King Bed and 1 Double Bed

View all photos for Family Suite, 2 Bedrooms (Superior | B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Suite, 2 Bedrooms (Superior | B2C-CA)

  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Ocean View (B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Ocean View (B2C-CA)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms (B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Suite, 2 Bedrooms (B2C-CA)

  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Duplex (Room | B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Duplex (Room | B2C-CA)

  • Sleeps 6
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Double Room (B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Jetted Tub, Ocean View (B2C-CA)

Flat-screen TV

Suite, Jetted Tub, Ocean View (B2C-CA)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Ocean View (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Room, Ocean View (U)

  • 37 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

View all photos for Family Room, Sea View (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Room, Sea View (L)

  • 37 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

View all photos for Junior Suite, Ocean View (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Ocean View (U)

  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Ocean View (M)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Ocean View (M)

  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Ocean View (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Ocean View (L)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Room Superior With Garden View

Minibar, in-room safe, blackout curtains, iron/ironing board

Room Superior With Garden View

  • Sleeps 4
  • 2 Double Beds and 1 Single Bed

View all photos for Family Suite -6 Guests- With Garden View

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Suite -6 Guests- With Garden View

  • Sleeps 6
  • 1 King Bed, 1 Single Sofa Bed and 2 Double Beds

View all photos for Room Superior With Sea View

Minibar, in-room safe, blackout curtains, iron/ironing board

Room Superior With Sea View

  • Sea view
  • Sleeps 4
  • 1 King Bed, 1 Single Bed and 1 Double Bed

View all photos for Suite Junior With Sea View

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite Junior With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Superior With Sea View

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite Superior With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite -8 Guests- Superior

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Suite -8 Guests- Superior

  • Sleeps 8
  • 1 Double Sofa Bed, 1 King Bed and 2 Double Beds

View all photos for Suite

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite

  • Sleeps 6
  • 1 Double Bed and 2 Double Sofa Beds

View all photos for Room Standard With Sea View

Minibar, in-room safe, blackout curtains, iron/ironing board

Room Standard With Sea View

  • Sea view
  • Sleeps 3
  • 2 Double Beds

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Exterior

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  • All-inclusive
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4.6 out of 5, Wonderful, (1005)
The price is CHF 184
for 1 room
includes taxes & fees
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About this property

Hotel Riu Emerald Bay - All Inclusive

Family-friendly property on the beach, with 5 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hotel Riu Emerald Bay - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 5 restaurants. Housekeeping is available on request.
Hotel Riu Emerald Bay - All Inclusive offers 1028 accommodations with minibars and laptop-compatible safes. Flat-screen televisions come with premium satellite channels.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Mazatlán property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is offered on a daily basis and change of towels can be requested. Housekeeping is provided on request.

A health club and a complimentary water park with waterslides are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include Access to hot tub and a sauna.

Guests aged under 18 years old are not allowed in the health club or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Renova Spa has 6 treatment rooms. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Hotel Riu Emerald Bay - All Inclusive's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Witches Beach. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • The 5 restaurants, 2 swim-up bars and 2 poolside bars offer choices for drinking and dining
  • Splash around at the free water park with a waterslide or swim in the 5 outdoor pools
  • Indulge with facials, hot stone massages or aromatherapy at Renova Spa
  • Services include babysitting, a children's club and dry cleaning/laundry
  • On-site recreation includes a gym, a sauna and volleyball
  • Guests have great things to say about the helpful staff and the beach
  • Within a 15-minute walk of Witches Beach and Mazagua Aquatic Park
Hotel Riu Emerald Bay - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Hotel Riu Emerald Bay - All Inclusive, you'll find a full-service spa, a complimentary water park, and 5 outdoor swimming pools. There are 5 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 7 bars/lounges. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

3 meeting rooms and limo/town car service are available. Event space at this property measures 5167 square feet (480 square metres) and includes conference space. A children's pool, a health club, and a nightclub are also featured at the family-friendly Hotel Riu Emerald Bay - All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this Art Deco Mazatlán property.

Guests are served a free buffet breakfast daily from 7 AM to 10:30 AM.
Las Tres Islas – This buffet restaurant serves breakfast and dinner.
Bamboo – This theme restaurant specialises in Asian cuisine and only serves dinner. Reservations are required. Open daily.
Tabasco – This theme restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open daily.
Las Gaviotas – This poolside buffet restaurant serves lunch and dinner. Open daily.
Sports Bar – On-site sports bar. Open 24 hours. Open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorised water sports are included.

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 2 poolside bars
  • 2 swim-up bars
  • 5 restaurants
  • 7 bars/lounges
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bamboo
  • Las Gaviotas
  • Las Tres Islas
  • Sports Bar
  • Tabasco

Things to do

  • 5 outdoor pools
  • Beach volleyball
  • Bicycle storage
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Hot tub
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • TV in common areas
  • Waterslide
  • Windsurfing

Family friendly

  • 5 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free cot
  • Free water park access
  • Grocery/convenience store
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • 5,167 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Sauna
  • Spa open daily

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Emerald Bay - All Inclusive

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Use of the gym, spa tub, and sauna is restricted to guests over 18 years old.
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Emerald Bay Riu
Riu Emerald
Riu Emerald Bay
Riu Emerald Bay All Inclusive
Riu Emerald Bay All Inclusive Mazatlan
Riu Emerald Bay Mazatlan
Riu Emerald Bay All Inclusive All-inclusive property Mazatlan
Riu Emerald Bay All Inclusive All-inclusive property
Riu Emerald Inclusive inclusi

Hotel Riu Emerald Bay - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 892 out of 1820 reviews
Rating 8 - Good. 440 out of 1820 reviews
Rating 6 - Okay. 230 out of 1820 reviews
Rating 4 - Poor. 134 out of 1820 reviews
Rating 2 - Terrible. 124 out of 1820 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Kimberley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean. The staff was all very friendly. The food was just ok, decent but nothing spectacular.
Stayed 7 nights in Jan 2025

10/10 Excellent

Natalia

Travelled with partner
Liked: Amenities
Good service
Stayed 10 nights in Jan 2025

8/10 Good

Dean Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Jan 2025

8/10 Good

Wendy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were not great, hard bed and uncomfortable chairs. Needs to be updated. The food was good, the entertainment and activities were quite good. Staff were excellent and really did their best to make your stay go well. I really appreciate that they don’t let people reserve lounge chairs.
Stayed 10 nights in Jan 2025

10/10 Excellent

Rafed

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The trip was very nice the server they were all excellent. Customer service they were very helpful . The only one things I didn’t like it wasn’t enough camera around the pools area specially they were zero cameras closer to the beach.
Stayed 5 nights in Jan 2025

10/10 Excellent

Dagoberto Yanez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overall
Stayed 5 nights in Jan 2025

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time.
Stayed 7 nights in Jan 2025

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I had a great time, staff were amazing. The resort was very clean and nicely decorated. We will come back again.
Stayed 3 nights in Jan 2025

10/10 Excellent

Douglas E

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly , food was excellent
Stayed 5 nights in Jan 2025

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not all restaurants were open and it was not convenient to book a reservation in the Italian restaurant. Also, the beach loungers were extremely uncomfortable. I would think they could invest in something better, as the resort is promoted as a 5 star.
Stayed 9 nights in Jan 2025

10/10 Excellent

Mariela

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goog
Stayed 4 nights in Jan 2025

2/10 Terrible

Andrea

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
For the past 15 years that I’ve been traveling I’ve always stayed at RIU chain hotels and this was the first time i experienced an unpleasant stay. Our room was not clean when we arrived, there were still drinks and food from previous occupants. Our contactless key cards were the worse. Every time we tried to enter our room it was disprogram. We were in the 8th floor and it was an inconvenience to go down and then back up ( this happened every single day of our stay) the hotel is beautiful and in a great location. Management should look into this.
Stayed 4 nights in Jan 2025

8/10 Good

William

Stayed 7 nights in Jan 2025

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Great place. especially for kids and family. My niece and nephew loved it. And the beach is also safe for them. Beautiful, long stretch of sand and lots of room. Expected coffee to be better. And the rooms are quite basic with no conditioner, lotion, etc. just shampoo.
Stayed 5 nights in Jan 2025

4/10 Poor

Ronald

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I have stayed at many RIU locations over the past few years and booked this location based on such favorable past experiences. Unfortunately, my wife and I were extremely disappointed in the following areas. (1) No one came to help us take our bags from the taxi inside. The porter just pointed to the door and told us to put our luggage inside on the left. (2) The bed was the most uncomfortable that we have ever had. We both woke up with backaches daily. (3) The shower had bold growing on the ceiling. I took the liberty to take pictures. The ventilation in the bathroom was non-existent. (4) Someone was allowed to smoke on the balcony next to our room. We called the front desk but nothing was done to resolve the situation. Good News... The staff was very helpful and supportive in the dining room and front desk. Entertainment was great as always. Pools were sparkling clean and never crowded. The food was very very good. Just wish we had a cleaner room.
Stayed 3 nights in Jan 2025

8/10 Good

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

NOE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything perfect 💯
Stayed 4 nights in Jan 2025

10/10 Excellent

angelica maria arechiga, Modesto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent a week and enjoyed the food and amenities. Our ocean view room was perfect! We will return with our kids.
Stayed 7 nights in Jan 2025

10/10 Excellent

Rebecca

Stayed 7 nights in Dec 2024

10/10 Excellent

Muriel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The resort is exceptionally clean! The food is very good. Tne beach is fantastic. This is our 3rd time at the RIU and will absolutely return again.
Stayed 7 nights in Dec 2024

8/10 Good

Esteban Lionel

Liked: Cleanliness
Very good overall, just reserving a table at Tabasco restaurant was nearly impossible!
Stayed 4 nights in Jan 2025

10/10 Excellent

Lucille Frances

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
This was our first time going to an all-inclusive resort and it was an awesome experience. We felt very safe. Our kids loved everything about this resort! I would highly recommend this resort to anyone.
Stayed 7 nights in Dec 2024

8/10 Good

Karina Zitlalic Iribe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend to improve the restaurants.
Stayed 6 nights in Dec 2024

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at RIU Mazatlan in December. The resort is beautiful and was beyond my expectation. Our room had an ocean view and hot tub on the balcony - I highly recommend the junior suite. The resort had everything that I could have wanted: adults only pools, live music, great restaurants, activities for all ages, plenty of sun and shade areas, and just a few steps to the ocean. I will definitely stay at a RIU resort again.
Stayed 7 nights in Dec 2024

10/10 Excellent

Barbara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend this property. It was very clean, staff was very friendly and helpful. Beds were comfortable and rooms were clean. Plenty of pools and activities.
Stayed 11 nights in Dec 2024