The online information and email confirmations said check in was 3. When I went to the front desk to check about early check in I was told no check in before 5 and the rooms were not going to be ready any earlier than 5. Finally got to check in and it was not the room I had put in for. Was expecting 2 Queen beds open room and it was a different layout of a room no windows, tiny sitting room with a murphy bed. There were someone’s clipped toe nails on the floor and the sink was backing up. But the kids were exhausted, cold and hungry so I didn’t bother calling and trying to get things changed. We were there for the night and needed a bed.