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Al Ebaa Hotel

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Photo gallery for Al Ebaa Hotel

Lobby
Front of property
Triple Room | In-room safe, blackout curtains, soundproofing, iron/ironing board
Front of property
Lobby sitting area

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • 24/7 front desk
  • Air conditioning
  • Free WiFi
  • Restaurant

Explore the area

Map
3280, Umm Al-Qura Road, Makkah, 24231
  • Great Mosque of Makkah
    ‪8 min walk‬
  • Kaaba
    ‪14 min walk‬
  • Abraj Al-Bait Towers
    ‪14 min walk‬

Room options

View all photos for Quadruple Room

Quadruple Room | In-room safe, blackout curtains, soundproofing, iron/ironing board

Quadruple Room

  • Sleeps 4
  • 4 Single Beds

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room | In-room safe, blackout curtains, soundproofing, iron/ironing board

Deluxe Double or Twin Room

  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Triple Room

Triple Room | In-room safe, blackout curtains, soundproofing, iron/ironing board

Triple Room

  • Sleeps 3
  • 3 Single Beds

Similar properties

Café

voco Makkah by IHG

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.5 out of 5, Wonderful, (318)
The price is CHF 49
for 1 room
includes taxes & fees
28 Apr - 29 Apr
voco Makkah by IHG

About this property

Al Ebaa Hotel

Mountain hotel connected to the convention centre in Makkah with 3 restaurants
3 restaurants, a coffee shop/cafe and self parking are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include concierge services, a 24-hour front desk and ATM/banking services. Housekeeping is available on request.
Al Ebaa Hotel offers 416 air-conditioned accommodations with a safe and complimentary bottles of water. Smart televisions come with satellite channels.

Bathrooms include a shower with a rainfall showerhead, slippers, designer toiletries and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include coffee/tea makers and blackout curtains. An iron/ironing board, hairdryers and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on request.

Our customers tell us that they can't get enough of the helpful staff at Al Ebaa Hotel. During your stay, you'll be connected to the convention centre and just a quick walk from Great Mosque of Makkah. Enjoy features like free WiFi in public areas, plus 3 restaurants and a coffee shop/cafe.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Dining options include 3 restaurants and a coffee shop
  • Continental breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include a concierge and luggage storage
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Within a 15-minute walk of Great Mosque of Makkah and Kaaba
There are 3 restaurants on site, along with a coffee shop/cafΘ. Public spaces have free WiFi. Al Ebaa Hotel also features concierge services, an ATM, and a lift. For a fee, parking is available.

This Makkah hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 7:00 AM to 10:00 AM.
Al Ebaa Hotel has 3 restaurants on site.

Languages

Arabic, English, Hindi, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Covered parking on site (SAR 90 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: SAR 45 for adults and SAR 30 for children
  • 3 restaurants
  • A coffee shop/cafe

Things to do

  • Art gallery
  • Designer stores
  • Shopping centre

Family friendly

  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Turndown service

Outdoors

  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Front entrance ramp
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Smart TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk chair
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 4:30 PM; check-in end time: 8:00 PM
Late check-in subject to availability
Late check-in fee for check-in between 8:30 PM and 10:30 PM
Minimum check-in age - 18

Check-out

Check-out before 12:30 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Al Ebaa Hotel

Children and extra beds

  • Children are welcome.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately SAR 45 for adults and from SAR 30 for children
  • Covered self-parking fee: SAR 90 per day
  • Late check-in fee for check-in between 8:30 PM and 10:30 PM

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Property Registration Number 10002124

We should mention

  • Couples who want to share a room are obligated to provide proof of marriage.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Al Ebaa Hotel Hotel
Al Ebaa Hotel Makkah
Al Ebaa Hotel Hotel Makkah

Al Ebaa Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 248 out of 418 reviews
Rating 8 - Good. 102 out of 418 reviews
Rating 6 - Okay. 42 out of 418 reviews
Rating 4 - Poor. 12 out of 418 reviews
Rating 2 - Terrible. 14 out of 418 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in a walking distance to alharam.
Stayed 2 nights in Jan 2025

2/10 Terrible

Hanan

Disliked: Cleanliness, staff & service, property conditions & facilities
dirty
Stayed 4 nights in Jan 2025

6/10 Okay

Verified traveller

Liked: Room comfort
Ok but not the best.
What service you got depended on who worked at the time. Some of the staff were really serviceminded and good but others were not. For example I was told that I would get help getting a taxi in the morning. The staff in the evening just said yeah you just go out there and get one. The room could be cleaner for 4 stars hotel.
Stayed 5 nights in Jan 2025

2/10 Terrible

Mohammed

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have booked for 1 night from the U.S then need to extend 1 more night . However, they charged me way higher than initial booking for over stay. In addition, I have paid full in cash for additional night and received the receipt for full paid . Later on they told me, I have still 100 SAR due , I did not understand what they are saying. Later on they locked my room before I checked out . They eventually charged me that 100 sar . It was a very bitter experience I ever had with hotel stay. We come here for forgiveness and repentance to GOD but these people take the chance of our vulnerable situation. I consider that as charity but the disturbance they gave me during stay that is unprecedented.
Stayed 1 night in Jan 2025

10/10 Excellent

RIDON AHAMED

Travelled with group
Stayed 4 nights in Dec 2024

10/10 Excellent

Marieme

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can see Masjid Al Haram from there. It's not fancy, but it has everything you need. The staff is polite and helpful. We had a wonderful stay Al Hamdoulilah.
Stayed 2 nights in Dec 2024

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very good
Stayed 4 nights in Jan 2025

2/10 Terrible

Serhang

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I tried to stay for few more days, they were not helpful You need better customer service, also very noisy
Stayed 2 nights in Jan 2025

4/10 Poor

GHULAM

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

10/10 Excellent

Mehrab

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

2/10 Terrible

Kursom

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not so good. From front desk to the barista at the coffee place, no one looked happy. It felt like they are doing us a favor by us staying there. Would it hurt to smile? Or maybe it is a culture thing. The breakfast buffet was not good. I would not stay there again.
Stayed 3 nights in Jan 2025

6/10 Okay

amdhadur

Stayed 2 nights in Dec 2024

10/10 Excellent

Mohamed

Travelled with family, Business traveller
Close to the haram and shopping mall
Stayed 3 nights in Dec 2024

8/10 Good

Aras

Liked: Cleanliness
Stayed 2 nights in Dec 2024

8/10 Good

Mohammed

Overall v good for my Umrah trip. The room cleaning person was very courteous and helpful.
Stayed 5 nights in Nov 2024

6/10 Okay

Sameena

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The walk to haram was short but hilly. The hotel is on a main road so uber and taxi are easily available.
Stayed 4 nights in Dec 2024

8/10 Good

Aboubker

Travelled with family
Liked: Cleanliness, staff & service, room comfort
A gym will be very nice
The rooms are clean but on the small side. The beds are tiny. We really looked forward to the gym as there is a button on the elevator indicating it but when we went there there was only offices and we were told it’s being refurbished with no sign of this being done. The breakfast was good with many options but would do with fruits. Only canned are used in the fruit salad. The worker who used to clean our room was very kind. Everyone was nice but English was sometimes an issue so if you are working in tourism you should speak languages. The hotel is at a walking distance from el haram via anjum hotel.
Stayed 7 nights in Dec 2024

10/10 Excellent

Jimah

Stayed 4 nights in Dec 2024

6/10 Okay

Ahmed

Average
Stayed 7 nights in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay for umrah or hajj
The hotel is clean. Smells very nice (the itr or bakhur) is very pleasant. The cafeteria breakfast buffet is very reach and delicious. I really loved the falafel bites.
Stayed 6 nights in Dec 2024

8/10 Good

Abdulsabur, Ibadan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The water running into the Water Closet Tank doesnt stop after flushing and its refilled. Im sure its a minor fault that needs to be reset. Stayed in a room with king size bed. Overall, ill always choose the hotel everytime in Makkah. Its awesome. Staff are so friendly, you'll be like, have we ever met?
Stayed 3 nights in Dec 2024

8/10 Good

Abu Usama

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the stay at this hotel. This is an affordable hotel that is 10 mins away from Haram. Food are nice, but need to maintain cleanliness. Floors are sticky. We will still choose this hotel in the future.
Stayed 2 nights in Dec 2024

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2024

10/10 Excellent

Suraj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly customer service
Stayed 3 nights in Dec 2024

10/10 Excellent

Sajid Khan Mohammed Hanif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing, incredible, and awesome stay.
The location is just a 7-10 minute walk from Haram, which is very convenient. The King Size Suite, with a front view of the hotel, was simply amazing. The reception people were exceptionally attentive and took great care of me. I give them a 10/10 for their hospitality. Room service was excellent; they cleaned and tidied up the room seamlessly. The hotel is outstanding, and I would definitely recommend it.
Stayed 4 nights in Nov 2024