4/10 – Schlecht
Jennifer
Mit einer Gruppe gereist
9. Dez. 2024
Verbesserungswürdig: Personal & Service und Komfort des Zimmers
Did not meet expectations
Unfortunately the stay at this hotel did not meet expectations. Our rooms were not ready for check-in when we arrived. When we finally got to the room around 30 mins after check-in time, it was not the room we booked. When we told the front desk, they went back and forth with us on it and did not want to change the room. We asked to speak with a manager and they told us she was not on-site and we would have to wait until the next day to "possibly" change the room. It was not until mid-day the next day that they changed our room AFTER we told them we wanted to check-out of the hotel.
The breakfast was subpar, with eggs, arepas, and papayas being the only options every day. The ladies in the dining area were serving food and cleaning tables with the same gloves on. The plates for the food were always wet and had to be personally wiped off before the staff could put food on the plates.
The room cleaning protocol was weird because we had to hand over our key to front desk before we left the hotel for the day if we wanted them to clean our room. And when they did clean, they always didn't give us enough of everything. We had three of us in one room and they always gave us just two towels, no soap refill, and not enough toilet paper. We had to ask the front desk for toilet paper at least 3 times in our one week stay and every time, they would question why we needed it.
Overall, I would not recommend this hotel and would not stay here again.
Jennifer
Aufenthalt von 7 Nächten im November 2024