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Hotel Palacio Maya

4.0 star property

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Photo gallery for Hotel Palacio Maya

Exterior
1 bedroom, premium bedding, down duvets, minibar
Presidential Suite | 1 bedroom, premium bedding, down duvets, minibar
Exterior
Standard Double Room, Multiple Beds | 1 bedroom, premium bedding, down duvets, minibar

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • Room service

Explore the area

Map
Calle 62 Numero 327 por 37 y 39, Colonia Centro, Mérida, YUC, 97000
  • Yucatan International Convention Center
    ‪8 min walk‬
  • U.S. Consulate Merida
    ‪13 min walk‬
  • Mérida Cathedral
    ‪3 min drive‬
  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪16 min drive‬

Room options

View all photos for Standard Double Room, Multiple Beds

Standard Double Room, Multiple Beds | 1 bedroom, premium bedding, down duvets, minibar

Standard Double Room, Multiple Beds

  • 28 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Presidential Suite

Presidential Suite | 1 bedroom, premium bedding, down duvets, minibar

Presidential Suite

  • City view
  • 70 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Suite

1 bedroom, premium bedding, down duvets, minibar

Family Suite

  • City view
  • 83 sq m
  • Sleeps 6
  • 1 Queen Bed and 2 Large Single Beds

View all photos for Suite, Bathtub

Suite, Bathtub | 1 bedroom, premium bedding, down duvets, minibar

Suite, Bathtub

  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

1 bedroom, premium bedding, down duvets, minibar

Standard Room

  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, 2 Queen Beds

1 bedroom, premium bedding, down duvets, minibar

Suite, 2 Queen Beds

  • 65 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Basic Room

Basic Room | 1 bedroom, premium bedding, down duvets, minibar

Basic Room

  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 Queen Bed, Pool View

1 bedroom, premium bedding, down duvets, minibar

Studio Suite, 1 Queen Bed, Pool View

  • 38 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite Master

1 bedroom, premium bedding, down duvets, minibar

Suite Master

  • Sleeps 6
  • 3 Double Beds

View all photos for Suite Presidential

Dining | Breakfast, lunch served; local and international cuisine, garden views

Suite Presidential

  • Sleeps 2
  • 1 Double Bed

View all photos for Room Standard

1 bedroom, premium bedding, down duvets, minibar

Room Standard

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite

1 bedroom, premium bedding, down duvets, minibar

Suite

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Superior

Dining | Breakfast, lunch served; local and international cuisine, garden views

Room Superior

  • Sleeps 2
  • 1 Double Bed

View all photos for Room Standard

1 bedroom, premium bedding, down duvets, minibar

Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Deluxe

1 bedroom, premium bedding, down duvets, minibar

Suite Deluxe

  • Sleeps 4
  • 2 Double Beds

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About this property

Hotel Palacio Maya

Art Deco hotel with fitness centre and rooftop terrace
This smoke-free hotel features an indoor pool, an outdoor pool and a restaurant. Free WiFi in public areas, free self parking and a free manager's reception are also provided. Additionally, a fitness centre, a bar/lounge and a poolside bar are on-site.
Hotel Palacio Maya offers 63 air-conditioned accommodations with minibars and a safe. Beds feature down duvets and premium bedding. 32-inch LED televisions come with premium satellite channels. Bathrooms include complimentary toiletries and hairdryers.

This Mérida hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

An indoor pool, an outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Hotel Palacio Maya. During your stay, you're just a quick walk from Paseo de Montejo. You'll find features such as free WiFi in public areas, free self-parking and a free manager's reception.
  • Free WiFi
  • Free self-parking
  • Enjoy local and international cuisine at BALAM, a buffet restaurant with garden views
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and outdoor pools
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes a gym
  • Within a 10-minute walk of Paseo de Montejo and Yucatan International Convention Center
Hotel Palacio Maya offers its guests a kids' pool, an indoor pool, an outdoor pool, and a fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces.

A rooftop terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Hotel Palacio Maya. Limited free parking is available on a first-come, first-served basis.

This Art Deco Mérida hotel is smoke free.

The hotel hosts a free manager's reception daily.
BALAM – Overlooking the garden, this buffet restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 169 to 199 for adults and MXN 99 to 99 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • BALAM

Things to do

  • Children's pool
  • Gym
  • Indoor pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Indoor pool
  • Outdoor pool
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Conference centre
  • Meeting room

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 180.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 169 to 199 for adults and MXN 99 to 99 for children
  • Rollaway bed fee: MXN 180.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Palacio Maya Merida
Palacio Maya Merida
Hotel Palacio Maya Mérida
Palacio Maya Mérida
Palacio Maya
Hotel Palacio Maya Hotel
Hotel Palacio Maya Mérida
Hotel Palacio Maya Hotel Mérida

Hotel Palacio Maya Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 573 out of 959 reviews
Rating 8 - Good. 269 out of 959 reviews
Rating 6 - Okay. 69 out of 959 reviews
Rating 4 - Poor. 17 out of 959 reviews
Rating 2 - Terrible. 31 out of 959 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Isaak

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great location. Close to the Pase de Montejo. Easy walk to Centro. Great staff very friendly and accommodating.
Stayed 1 night in Jan 2025

6/10 Okay

John

Liked: Cleanliness
Customer service could be improved
Stayed 2 nights in Jan 2025

8/10 Good

oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good here. It's mostly Yucateco here. But, front desk does speak some English.
Stayed 1 night in Jan 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My preferred place to stay when I'm in Merida off the beaten path but only two blocks from the main strip. Several fantastic coffee shops within a block and the staff speaks English.
Stayed 2 nights in Jan 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed at the same hotel a dozen times it's very clean super friendly staff great breakfast options and right off the path of the main strip.
Stayed 2 nights in Jan 2025

10/10 Excellent

gerardo g.

Stayed 1 night in Jan 2025

4/10 Poor

Jose A

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Pésimo servicio , sin agua caliente, sin desayuno porque le dan preferencia a gentes que no son huéspedes 😞
Stayed 1 night in Dec 2024

8/10 Good

Glynise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a neighborhood, a few blocks from a major street with shops and restaurants. It would help to have a translation app. Staff was very friendly and patient.
Stayed 6 nights in Dec 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Super helpful and kind staff!
Stayed 2 nights in Oct 2024

2/10 Terrible

Marco

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Super crowded at reception area, with external customers impossible to stay there
Stayed 4 nights in Dec 2024

4/10 Poor

Marco

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Good price. Due to December Holidays festivities, the hotel is overcrowded with external customers for breakfast celebrations, Hotel staff do not care, not space for and is rude with guesses staying at hotel. Do not stay at this hotel during end of year holidays, as early as 12 Dec.
Stayed 1 night in Dec 2024

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

6/10 Okay

Michelle

The good: Comfy bed/pillows. Great location. Service in restaurant on day 1 was good. The Bad: when I checked in they didnt tell me where anything was, what time the restaurant or bar was open. Anything about the amenities. It was here is your key. There is the elevator. Turned out the bar was "open " but no one was working it. Desk told me to order room service to get a beer. I ordered 3. Half hour later they were delivered warm. Fridge in room didnt do much and only ran when key was in the room. The room safe didnt work. I had to ask for toilet paper and extra water. Service in restaurant on day 2 was not good. The ugly: Walls were thin. You could hear everything in the halls and outside. A/C Remote was filthy. Halls smelled bad.
Stayed 4 nights in Dec 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Merida - a foodie paradise in the Yucatan

Loved Merida. The food is the best in Mexico. The hotel is located a few blocks from Parque Santa Ana which is where you need to be for the cultural experience. The hotel food is just okay, so I recommend that you spend your time eating outside at the fantastic collection of cafes and restaurants.
Stayed 2 nights in Nov 2024

8/10 Good

oliver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, close to most attractions near centro. No, english speakers at front desk this time, but he used a translator to answer queations. No provlem.
Stayed 1 night in Nov 2024

8/10 Good

rachel

Stayed 1 night in Nov 2024

8/10 Good

rachel

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Room is very nice, clean, good view, quiet. Staff not very helpful
Stayed 1 night in Nov 2024

6/10 Okay

Judith

Liked: Staff & service
Shower water was not evacuating at move-in; they did fix problem when I reported). Sometimes there is no water and you need to wait to shower (at least 3 times in 7-day stay). They provide 1 tiny roll of toilet paper at a time and we had to buy our own just in case. They often forgot to replace dirty towels after removing them, and I had to call to request. Staff was pleasant and helpful. In general not terrible, but just average.
Stayed 7 nights in Nov 2024

10/10 Excellent

oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Valet parking
Stayed 1 night in Nov 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

No water

We booked the presidential suite for two nights as a special treat and were looking forward to the jacuzzi bath and the spacious terrace. Sadly there was no water on the day of our arrival and this was eventually fixed late in the evening when a small amount of water began to come out of the taps. The next morning there was no water again. This was then fixed and I managed a shower with a slow trickle before the water gave out completely. The hotel moved us to a basic room on the first floor - no jacuzzi and no terrace, but at least we had water! Really disappointing especially as we had paid for the highest priced room.
Stayed 2 nights in Nov 2024

2/10 Terrible

Jorge

Stayed 7 nights in Oct 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
The garden is a beautiful, peaceful oasis. The room and the AC are great!
Stayed 1 night in Nov 2024

10/10 Excellent

Tim

Stayed 2 nights in Oct 2024

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great Staff very friendly They go the extra mile to help
Stayed 4 nights in Oct 2024

8/10 Good

Salvador

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the staff and the hotel y clean and the location, walking distances to the point of interest.
Stayed 3 nights in Oct 2024