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Best Western Majestic

3.0 star property

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Photo gallery for Best Western Majestic

Reception
Suite, 1 King Bed, Non Smoking | Premium bedding, in-room safe, desk, laptop workspace
Terrace/patio
View from property
Standard Room, 1 King Bed, Non Smoking | Premium bedding, in-room safe, desk, laptop workspace

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • Laundry
  • Housekeeping

Explore the area

Map
Av Madero 73 Col Centro, Mexico City, CDMX, 6000
  • Zócalo
    ‪3 min walk‬
  • Palacio de Bellas Artes
    ‪10 min walk‬
  • Paseo de la Reforma
    ‪4 min drive‬
  • Mexico City (MEX-Mexico City Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Non Smoking

  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking | Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, Non Smoking

  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Double Bed, Non Smoking

  • 26 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Non Smoking

  • 55 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking | Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Single Beds, Non Smoking

  • 26 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 2 Double Beds, Accessible, Non Smoking

Standard Room, 2 Double Beds, Accessible, Non Smoking | Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

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About this property

Best Western Majestic

Hotel with a restaurant, steps from Zócalo
This smoke-free hotel features a restaurant, a bar/lounge and a business centre. WiFi in public areas is free. Other amenities include a meeting room, dry cleaning and laundry facilities.
Best Western Majestic offers 84 accommodations with espresso makers and a safe. Beds feature premium bedding. Televisions come with cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

Best Western Majestic's great location gets high marks from our customers. During your stay, you're just a quick walk from Zócalo. Free WiFi in public areas, a restaurant and a bar are available.
  • Free WiFi
  • Enjoy Mexican cuisine while dining at La Terraza
  • Continental breakfast served daily for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and a porter
  • Guests have great things to say about the helpful staff and the location
  • Steps from Zócalo and 9 minutes on foot from Palacio de Bellas Artes
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and a meeting room.

WiFi is free in public spaces. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Best Western Majestic.

This 3-star Mexico City hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 7 AM to noon.
La Terraza – This restaurant specialises in Mexican cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Daily continental breakfast available 7 AM to noon for a fee: MXN 225 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • La Terraza

Family friendly

  • In-room babysitting
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 7 floors
  • Banquet hall
  • Built in 1937
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between 15 September and 16 September.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 11 years old or younger stays free per registered adult when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately MXN 225 per person
  • Cleaning/housekeeping/linen are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Air conditioning is not provided
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 11 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Majestic
Best Western Majestic Hotel
Best Western Majestic Hotel Mexico City
Best Western Majestic Mexico City
Majestic Best Western
Best Western Hotel Majestic
Best Western Mexico City
Mexico City Best Western
Best Western Majestic Hotel
Best Western Majestic Mexico City
Best Western Majestic Hotel Mexico City

Best Western Majestic Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 409 out of 1000 reviews
Rating 8 - Good. 283 out of 1000 reviews
Rating 6 - Okay. 158 out of 1000 reviews
Rating 4 - Poor. 84 out of 1000 reviews
Rating 2 - Terrible. 66 out of 1000 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Jesus

Travelled with family
Liked: Staff & service
Great location, the rooms need a little maintenance.
Stayed 3 nights in Feb 2025

8/10 Good

Pedro

Liked: Cleanliness
Stayed 1 night in Feb 2025

10/10 Excellent

Eva Maria, Miami

Stayed 1 night in Feb 2025

8/10 Good

Luz

Travelled with group
Liked: Cleanliness, staff & service

Great location, great price but very noisy.

Power went out for a few hours. I failed to notice that the room didn’t have ac but it did have a fan thankfully. The bell men were very helpful got us a taxi and walked us to him. It was very noisey at night could be because of what they were setting up in the zocalo. Shower was difficult to use after the water gets all over the floor. The price was good.
Stayed 3 nights in Feb 2025

8/10 Good

Lucy

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Feb 2025

2/10 Terrible

Juan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

6/10 Okay

Pete

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and in a good location. The only issues we had were our room was on a very busy street so it was loud late into the night and the internet was spotty at best. Besides that, the staff was very friendly and it was very clean.
Stayed 1 night in Feb 2025

4/10 Poor

Sonia J.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the best location to rest, the church bells rang every hour, a lot of outside noises.
Stayed 1 night in Feb 2025

10/10 Excellent

DIEN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Historical hotel @ constitution plaza. Best location in Mexico City with walking distance to a lot of places to see nearby. All good foods within 5 minutes walking and right @ Main Street for see shopping. Recommendation
Stayed 4 nights in Feb 2025

8/10 Good

Juan

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
muy cercas del zocalo
Stayed 2 nights in Feb 2025

8/10 Good

Frank

Travelled with partner
Liked: Cleanliness, staff & service
Very clean and friendly staff, excellent location. They do need upgrade the shower heads & shower curtains!
Stayed 4 nights in Feb 2025

8/10 Good

haydee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is near many shops and zocalo
Stayed 1 night in Feb 2025

4/10 Poor

Miriam, El Paso

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
I had high hopes for this hotel, but unfortunately, my experience was disappointing. The location was fantastic, and the amenities were great, but there were some major issues during our stay. We encountered cockroaches in our room, which was very off-putting and made it hard to feel comfortable. When we raised the issue with the front desk, the customer service was lackluster at best. The staff seemed uninterested in addressing our concerns, which only added to our frustration. While the hotel has a lot of potential, the cleanliness and lack of proper customer service were significant letdowns. I hope they take steps to improve in these areas, as the location and amenities are definitely worth it.
Stayed 2 nights in Feb 2025

8/10 Good

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated in the main square it is convenient to walk to many places. But, because this is all in the center of the city, it will not be peaceful at night, loud crowds, music and cleaning crews will be in full effect during the night. Please don't feel like this is for a peaceful vacation. For night life and getting to know the city it will be perfect.
Stayed 4 nights in Feb 2025

10/10 Excellent

Raul

Stayed 1 night in Feb 2025

6/10 Okay

imelda

Room I was assigned did not have an AC, it was hot, we asked for a Fan in order to make comfortable. Fan was enough for better nights. Location is excellent, just in front of Zocalo.
Stayed 3 nights in Feb 2025

2/10 Terrible

Stephanie

Flight was canceled to Mexico City from United States. Notified the property immediately. Property declined refund. $500 for a hotel I never stepped foot in! Feels like a robbery!!
Stayed 4 nights in Dec 2024

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jan 2025

8/10 Good

Raymond

Liked: Staff & service
Disliked: Property conditions & facilities
The location of this hotel is what I like most
Stayed 2 nights in Feb 2025

6/10 Okay

Marco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel steps from Zocalo! Quiet inside. Literally as you step out, you will feel the hustle and bustle of one of the biggest cities in the world. Which I love it! Turn around to your right handside and you are about 1/4 of block from the iconic Zocalo! With its huge Mexican flag, impressive Cathedral to the left, Mexican “White House” in front and beautiful buildings to the right! Not to mention hundreds or thousands of people around you! Excellent customer service! Mexican hospitality at its best! Lots of security around. Probably centuries old elevator managed by staff who quickly responds to the bell. I will though mention, because I didn’t have time to let reception know that both rooms we got shower faucets were not working properly. One didn’t have much cold water, and the other one have very few hot water coming out. Our bathroom was also in need of some repairs, as there was some wood damage on the interior door frame. The other bathroom was renovated though. I would also like to mention that if you are on a wheelchair, there are stairs to the elevator so it will be hard to get in and out. Hotel may need handicap access to elevator and at the main entrance. I would love to come back here, but my wife is in a wheelchair and won’t be able to enter her. She was not with me in this trip, but I did notice that. Other than that it is a great place, I highly recommended. Oh and the million dollar view at hotel’s terrace restaurant!!!! You can’t miss that!!!!
Stayed 2 nights in Jan 2025

6/10 Okay

Dalila

Travelled with family
Liked: Cleanliness, staff & service
Our shower drain did not work and the water did not want to drain properly . We reported it and the problem was not fixed ..
Stayed 3 nights in Jan 2025

6/10 Okay

Jose

Travelled with partner
Disliked: Amenities, property conditions & facilities
The property is conveniently located near the zocalo and the property's common areas are charming. Unfortunately, the room was a disaster, poorly maintained. The bathroom ceiling was molding which is somewhat expected in an older building however, the molded shower mat was not okay. The bed was super hard.
Stayed 1 night in Feb 2025

4/10 Poor

Daniel Alejandro

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Internet never worked, floors too thin and felt like people downstairs could hear my steps, staff judging by my age if I was staying there (front desk host just seemed oddly concerned about a “younger” person staying on their own). Card key was always having issue to open de room, as well as the lock not activating as soon as the door closed.
Stayed 2 nights in Jan 2025

8/10 Good

Roberto

Travelled with family
Liked: Property conditions & facilities
Assigned room was interior with no sight
Stayed 2 nights in Dec 2024

10/10 Excellent

Carmen

Stayed 1 night in Jan 2025