Both the website hotels.com and the reservation email stated that there was parking available, which is completly untrue! They offer a valet for $46 a day, or near by parking that's $20 overnight as long as it's not taken out for 24 hours, otherwise is $2 per hour. The front desk mentioned, that they share their parking and that sometimes they had space available, but they never had any for me.
I mentioned it to the front desk, which by the way, took 20 minutes to acknowledge I was there, and she was more worried about her make-up than helping me, and gave me attitude about my complaint about the parking situation.
I called to hotels.com, and management dare said that I never stated my complaints, when I did, but was brushed away.
It was very inconvenient for me, who has 2 kids and was traveling due to the hurricane. They also did not mention the very small size of the room. Again, I had to stay at this hotel for Milton, and I had to leave half my items in my car that as mentioned, was not close by in case of an emergency.
And they never had a working phone you could call the front desk.
Only good thing was that I forgot 2 items, they retrieve them and gave them back.
