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Best Western Plus Brookside Inn

2.5 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western Plus Brookside Inn

Free daily buffet breakfast
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Premium bedding, desk, laptop workspace, iron/ironing board
Lobby
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Premium bedding, desk, laptop workspace, iron/ironing board
Bar (on property)

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Gym
    Gym
  • Pet-friendly
    Pet-friendly
  • Housekeeping
    Housekeeping
  • Breakfast included
    Breakfast included

Explore the area

Map
400 Valley Way, Milpitas, CA, 95035
  • Great Mall of the Bay Area
    3 min drive
  • BAPS Shri Swaminarayan Mandir
    3 min drive
  • LEGOLAND® Discovery Center
    4 min drive
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    14 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Premium bedding, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking (Walk-in Shower)

Premium bedding, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Accessible, Non Smoking (Walk-in Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Premium bedding, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

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About this property

Best Western Plus Brookside Inn

Hotel with free breakfast, near Great Mall of the Bay Area
Along with an outdoor pool, this hotel has a restaurant and a fitness centre. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking and a free manager's reception. Additionally, a bar/lounge, a sauna and a 24-hour business centre are on-site.
Best Western Plus Brookside Inn offers 79 accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. Guests can make use of the in-room fridges and microwaves. Rooms have partially open bathrooms. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Milpitas hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool, a sauna and a fitness centre.
Our customers tell us that they can't get enough of the free breakfast at Best Western Plus Brookside Inn. During your stay, you'll be within walking distance of Great Mall of the Bay Area. Features include free WiFi in public areas, free self-parking and a free manager's reception.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the outdoor pool
  • Amenities include a 24-hour business centre, a meeting room and a computer
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the breakfast and the helpful staff
  • Just a 3-minute drive from Great Mall of the Bay Area and 7 minutes from Levi's Stadium
  • Dogs welcome for a fee (restrictions apply)
Best Western Plus Brookside Inn offers its guests an outdoor pool, a sauna, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre and a meeting room. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Best Western Plus Brookside Inn. Free self parking is available.

Smoking is allowed in designated areas at this Milpitas hotel.

Guests are served a free buffet breakfast daily. The hotel hosts a free manager's reception daily.
Kinara Lounge – This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Languages

English, Filipino, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Kinara Lounge

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Pool access ramp on site
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet, per day (maximum USD 100 per stay)
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.00 per day.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per day (maximum USD100 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Best Western Brookside
Best Western Brookside Inn
Best Western Plus Brookside
Best Western Plus Brookside Inn
Best Western Plus Brookside Inn Milpitas
Best Western Plus Brookside Milpitas
Best Western Milpitas
Best Western Plus Brookside Hotel Milpitas
Milpitas Best Western
Best Plus Brookside Milpitas
Best Western Plus Brookside Inn Hotel
Best Western Plus Brookside Inn Milpitas
Best Western Plus Brookside Inn Hotel Milpitas

Best Western Plus Brookside Inn Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 401 out of 1002 reviews" "
Rating 8 - Good. 372 out of 1002 reviews" "
Rating 6 - Okay. 141 out of 1002 reviews" "
Rating 4 - Poor. 50 out of 1002 reviews" "
Rating 2 - Terrible. 38 out of 1002 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Edwin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Aug 2024

10/10 Excellent

Era

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

Torsten

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I am a 10-year platinum member with expedia, traveling a lot. Not my first time at this property but I never had such an experience. In the first night, I have been bitten by some insect. I have reported it at the front desk and shown the pretty big bite mark (was already 3 inch in diameter). The lady played it down and was busy trying to blame shift asking whether I had the window open (I did not) and they gave me a desinfectant wipe (like the ones I havd a dozen of from planes). No antihistamines - which I had to buy myself. Now, a week later, I still have trouble and racked up medical bills around $50 ... I would have at least expected some kind of support or partial refund for my medial cost (not speaking of the week-long itching). I mean, I was bitten by some poisonous insect in that hotel and it turned bad. Unfortunately, I cannot attach pictures here.
Stayed 2 nights in Aug 2024

2/10 Terrible

Torsten

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I am a 10-year platinum member with expedia, traveling a lot. Not my first time at this property but I never had such an experience. In the first night, I have been bitten by some insect. I have reported it at the front desk and shown the pretty big bite mark (was already 3 inch in diameter). The lady played it down and was busy trying to blame shift asking whether I had the window open (I did not) and they gave me a desinfectant wipe (like the ones I havd a dozen of from planes). No antihistamines - which I had to buy myself. Now, a week later, I still have trouble and racked up medical bills around $50 ... I would have at least expected some kind of support or partial refund for my medial cost (not speaking of the week-long itching). I mean, I was bitten by some poisonous insect in that hotel and it turned bad. Unfortunately, I cannot attach pictures here.
Stayed 1 night in Aug 2024

10/10 Excellent

kimhoun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and friendly staff.
Stayed 1 night in Aug 2024

10/10 Excellent

Virgil

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot
Stayed 1 night in Aug 2024

6/10 Okay

Danny

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Raymond

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great great came from Fresno ca to give my family a mini vacation before school starts back they enjoy the weekend and the bay
Stayed 3 nights in Aug 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good stay
The stay was good. The hotel would probably benefit from a few upgrades but the comfort was there. I booked it because of the good reviews on breakfast and it was good, had good food options. The way the hotel is arranged it was a little confusing to find the breakfast area and exercise room since we were on the 2nd floor and not explained the amenities of breakfast, pool or exercise room upon arrival. Either way, we probably would stay again since it's in a good location.
Stayed 2 nights in Aug 2024

6/10 Okay

Bharathi

Liked: Staff & service, room comfort
Stay was ok
Hotel was ok. Rooms, hallway, and external areas were having bad smells during extended period.
Stayed 2 nights in Aug 2024

10/10 Excellent

James

Stayed 4 nights in Jul 2024

6/10 Okay

Marco, Richmond

Business traveller
Disliked: Amenities
The AC didn’t work well adjusting to its set thermostat temp. The shower tub was clogged. The positive was it’s convenient location and breakfast
Stayed 2 nights in Jul 2024

6/10 Okay

Thomas

Stayed 1 night in Jul 2024

8/10 Good

Susan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Free breakfast and accessible to a Restaurants and convenient store. What l didn't like need to change the carpet is old and smells. But overall clean invironment.
Stayed 2 nights in Jul 2024

10/10 Excellent

Tosha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Very good breakfast. Exceptional staff, friendly and went out of their way more than once to help us.
Stayed 1 night in Jul 2024

8/10 Good

BrownSkinSanity

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great aesthetics Clean room for the most part Great customer service
Stayed 1 night in Jul 2024

8/10 Good

JOSE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What is more important for me is the room conditions. It was really good.
Stayed 2 nights in Jul 2024

10/10 Excellent

Roxanne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well-appointed, conveniently located near several Bay Area major freeways, yet tucked away and quiet.
Stayed 1 night in Jul 2024

10/10 Excellent

Colleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay.
Clean accommodations, quiet room and a very good breakfast in the morning.
Stayed 1 night in Jul 2024

10/10 Excellent

Erick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is nice and has a great look to it. It is always clean.
Stayed 1 night in Jul 2024

10/10 Excellent

Erick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always love staying here. It is an amazing hotel with an amazing local and close to malls and dining options. It’s also close to other attractions in California.
Stayed 2 nights in Jul 2024

10/10 Excellent

Jinbiao, Nashua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jul 2024

6/10 Okay

Anh

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Our room had cockroaches. It was gross. Rooms had a mustiness.
Stayed 3 nights in Jul 2024

10/10 Excellent

Saran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024