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"Had to make my own bed as the housekeeper just left m bed lining on the bed " Mehr
19. Sep. 2023 von Customer Relations Team
Dear easy customer,Thank you for taking the time to write to us your significant feedback.We are sorry to hear that you did not have a pleasant experience during your stay.We will make sure that actions and retraining are implemented to avoid your experiencebeing repeated. We hope you’ll give us another chance in the future for a much better stay.We look forward to your next stay with us.Best Regards,Customer Relations Team.easyHotel Oxford
17. Juli 2023 von easyHotel Oxford
Dear Munan,Thank you for taking the time to give us your fantastic feedback. We are pleased you enjoyed our centrally located hotel and especially liked our high standards of cleanliness. That is what we aim for. We pride ourselves on always offering the best value for money and we're glad you picked up on this.Our staff is our greatest asset, so we're happy to hear that they were friendly and helpful during your stay!We look forward to welcoming you back soon.Best regards, Customer Relations Team
6. Sep. 2021 von Gina
Dear Derek, Thank you for taking the time to write to us your significant feedback. We are sorry to hear that we were not able to uphold the easy standard during your stay. We are very disappointed to hear about the issues you had with the cleanliness. It is not to our usual high standards to not have the rooms spotless. We will make sure that actions and retraining are implemented to avoid your experience being repeated. We hope you’ll give us another chance in the future for a much better stay. Best Regards, Gina Customer Relations Team.
17. Okt. 2020 von Customer Relations
Dear Jacki, Thank you for taking the time to write to us your significant review. We are sorry to hear that you did not have an easy experience during your stay. However, as per easyHotel policy, you must be aged 18 years or over to make a booking with us and you must be aged 18 years or over to stay alone. If a customer arrives at the hotel and is under 18 years of age the customer will not be permitted to stay alone. We require photo identification (a driver’s licence or passport) as proof of age and if the customer is unable to present this to the satisfaction of the hotel we may terminate your booking. Best Regards, Customer Relations Team. easyHotel Milton Keynes.
16. Sep. 2020 von Customer Relations
Dear Iain, Thank you for taking the time to give us your significant feedback. We are delighted to hear that you were happy with our excellent standards of cleanliness. As you noticed, it is not our policy to clean rooms whilst they are occupied. We do offer the rooms to be cleaned for an additional fee and always have fresh towels available on reception free of charge. We look forward to welcoming you back soon. Kind Regards Customer Relations easyHotel Milton Keynes
17. Dez. 2019 von Customer Relations
Dear easy Customer, Thank you for leaving us a review. We are extremely disappointed that you have chosen to leave us a low score review for reasons unknown. As we would have loved to work along with you to resolve any issue you may have experienced. We are disappointed that you have chosen to do this; however, we are here to help should you require any further assistance. Kind Regards Customer Relations
9. Dez. 2019 von Customer Relations
Dear easy customer, Thank you for taking the time to write us your significant review. We are sorry to hear that you did not have an easy experience during your stay. However we are happy to hear that you liked our high standard of cleanliness and that our staff were helpful and friendly during your stay. We have tried to make maximum use of the space provided to be able to offer the most competitive price in the area. Please accept our apologies for the lack of toilet roll, this is not to our usual standard but thank you for making us aware of this. Toilet paper is available free from reception if you are to run out. Best Regards, Customer Relations Team. easyHotel Milton Keynes.
8. Dez. 2019 von Customer Relations
Dear easy Customer, Thank you for taking the time to give us your significant feedback by leaving us your score.We hope to welcome you back again in the future ! Best Regards, Customer Relations easyHotel Milton Keynes
