I've deducted stars due to the discovery of an issue involving cleanliness (feces found on a rug inside the house) and subsequent challenges in communicating with the host regarding a cleaning refund.
On the positive side, the house aligns with the provided images and is very nice. It accommodated our large group comfortably with ample beds. The kitchen and appliances are of high quality, and the house is well-equipped with kitchen essentials. The scenic view and spacious deck enhanced our experience, providing an enjoyable setting for gatherings.
However, we encountered some drawbacks, such as dirty dishes resulting from the dishwasher's limited cleaning power. I would advise guests to bring dish soap and extra trash bags, as they were not replenished during our stay. Communication during our visit was initially responsive but stopped when I attempted to address an incident involving the discovery of an unexpected issue, specifically, feces on the rug.
Regrettably, our otherwise pleasant experience took a downturn when seeking a refund for the cleaning fee. The host insisted that a review must be posted before engaging in a conversation about the matter. I find it surprising that the host did not express more concern about the sanitation issue. I sincerely hope for a fair resolution through a constructive conversation following this review, as I believe it is essential to uphold standards of guest satisfaction and property maintenance.