We booked this condo because it appeared clean in the pictures provided and it stated that it came with a 6 person golf cart to use for the week. Unfortunately, it was not clean and we never got a golf cart to use.
We arrived shortly before our 4 PM check in time on Saturday, but we were unable to get in as the house cleaners had just arrived at 3:56. When my husband asked them about how long it would take, they told him they could be done in 20 minutes. He told them to please take their time, we wanted the unit to be clean. We were finally able to get in the unit around 5PM. After being in the condo for only 5-10 minutes, we noticed that everyone's socks had turned black. We then cleaned the filthy floors ourselves with the bleach wipes we had brought.
We also noticed cockroaches (aka palmetto bugs) crawling around all over the kitchen counter and floor, especially under the fridge, island and dishwasher. Someone came into spray for bugs the next day, but we still had several crawling around throughout the week in the kitchen, bathroom, and even found 1 in the fridge. In addition to the filthy floors and cockroaches, the shower had mold/mildew. We were shocked with how dirty this unit was because we stayed in a different property within San Destin last year, and it was immaculate.
The golf cart...We got a text at 5:29 the night before we were to check in letting us know that we weren't going to have a golf cart. We did not see the text until 6:30 (office closed) when we stopped for the night (traveling 900 miles). This should have been a phone call. After getting the run around throughout the week, we never did get a golf cart to use. This meant my husband and son couldn't golf during the week, we had to park really far every time we went to Baytowne Wharf, we had to drive our van to the beach, and we missed out on the fun of being able to drive a golf cart around for the week.
When my husband asked a representative with My Vacation Haven if he could speak with the property manager for this unit, they refused and said that they were the liaison. They did finally give us a small portion of our rental fee back (for what it would cost to rent a golf cart and for our troubles). The problem is, we weren't able to rent a golf cart to use in San Destin as they all must be registered.
On a positive note, the condo does have a beautiful view of a pond, and San Destin is a scenic area with much to do. The beach, however, is very overcrowded.