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Emara Ole-sereni

5.0 star property
VIP Access

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Photo gallery for Emara Ole-sereni

Seasonal outdoor pool
Daily buffet breakfast (USD 30 per person)
Premium bedding, minibar, in-room safe, individually decorated
Seasonal outdoor pool
Property entrance

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast available
  • Spa
  • 24/7 front desk
  • Housekeeping
  • Air conditioning

Explore the area

Map
Nairobi West, Nairobi, Nairobi County
  • Nairobi National Park
    ‪1 min walk‬
  • The Nextgen Mall
    ‪8 min walk‬
  • African Heritage House
    ‪11 min drive‬
  • Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪37 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Superior Room

Premium bedding, minibar, in-room safe, individually decorated

Superior Room

  • 29 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, 2 Single Beds

  • 49 sq m
  • Park view
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Apartment

Family Apartment | Living area | 43-inch LED TV with satellite channels

Family Apartment

  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Superior Room, 2 Single Beds

Premium bedding, minibar, in-room safe, individually decorated

Superior Room, 2 Single Beds

  • 29 sq m
  • Park view
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room

  • 49 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Premium bedding, minibar, in-room safe, individually decorated

Apartment, 1 Bedroom

  • 42 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

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  • Free airport shuttle
  • Kids pool
  • Parking included
4.5 out of 5, Wonderful, (304)
The price is CHF 123
for 1 room
includes taxes & fees
3 Apr - 4 Apr
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About this property

Emara Ole-sereni

Luxury hotel with 2 restaurants and full-service spa
This hotel features 2 restaurants, a full-service spa and a snack bar/deli. Free WiFi in public areas and free valet parking are also provided. Other amenities include a 24-hour business centre, a coffee shop/cafe and a seasonal outdoor pool. Change of towels is available on request
Emara Ole-sereni offers 148 air-conditioned accommodations with minibars and laptop-compatible safes. This individually decorated and furnished accommodation has separate dining areas. Beds feature premium bedding. 43-inch LED televisions come with premium satellite channels.

Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include a hairdryer and blackout curtains. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a seasonal outdoor pool.
Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Emara Ole-sereni. During your stay, you're just a quick walk from Nairobi National Park. Enjoy features like free WiFi in public areas and free valet parking, plus 2 restaurants.
  • Free WiFi
  • Free valet parking and self-parking
  • Options for a bite to eat include 2 restaurants and a coffee shop
  • Buffet breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Indulge in a treatment at the full-service spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Steps from Nairobi National Park and 8 minutes on foot from The Nextgen Mall
Emara Ole-sereni offers its guests a full-service spa and a seasonal outdoor pool. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. A 24-hour business centre and 4 meeting rooms are available.

WiFi is free in public spaces. Event space at this hotel measures 486 square feet (45 square metres) and includes conference space. A terrace, gift shops/newsstands, and tour/ticket assistance are also featured at the luxury Emara Ole-sereni. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Nairobi hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:00 AM.
Acacia – On-site restaurant.
Sky Lounge – This bistro serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Oasis – On-site bar. Open daily.
Karibu Cafe – On-site coffee shop. Open daily.

Languages

English, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Free secured valet parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 30 for adults and USD 25 for children
  • 2 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Acacia
  • Karibu Cafe
  • Oasis
  • Sky Lounge

Things to do

  • Full-service spa
  • Seasonal outdoor pool

Family friendly

  • Seasonal outdoor pool
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 4 meeting rooms
  • 486 square feet of conference space

Outdoors

  • In a national park
  • Terrace

Full-service spa

  • Spa open daily

Accessibility

  • No lift

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch LED TV with premium satellite channels

Food and drink

  • Champagne service
  • Electric kettle
  • Minibar
  • Restaurant dining guides
  • Separate dining area
  • Tea bags/instant coffee

More

  • Air conditioning
  • Electrical adapters
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 30 for adults and from USD 25 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in April and close in September.

Property is also known as

Emara Ole sereni
Emara Ole-sereni Hotel
Emara Ole-sereni Nairobi
Emara Ole-sereni Hotel Nairobi

Emara Ole-sereni Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 53 out of 89 reviews
Rating 8 - Good. 12 out of 89 reviews
Rating 6 - Okay. 12 out of 89 reviews
Rating 4 - Poor. 3 out of 89 reviews
Rating 2 - Terrible. 9 out of 89 reviews

9.2/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kim

Stayed 2 nights in Dec 2024

2/10 Terrible

Samuel

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
The staff was rude and unprofessional.
Stayed 2 nights in Nov 2024

4/10 Poor

Verified traveller

Business traveller
Disliked: Property conditions & facilities, room comfort
Not a five star
Not a 5* hotel, far from it
Stayed 3 nights in Nov 2024

10/10 Excellent

Coral

Liked: Cleanliness, staff & service, property conditions & facilities
It was a fantastic place to stay after our tour in the Masai Mara Thank you very much!
Stayed 1 night in Oct 2024

6/10 Okay

KingThaddeus

Stayed 2 nights in Sep 2024

2/10 Terrible

Georges

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Sep 2024

10/10 Excellent

Jessica

Liked: Cleanliness
Stayed 1 night in Sep 2024

10/10 Excellent

Quintin

Stayed 1 night in Sep 2024

10/10 Excellent

Quintin

Stayed 2 nights in Sep 2024

10/10 Excellent

Yen Lung

Stayed 1 night in Sep 2024

6/10 Okay

Ferdinand, FPO

Liked: Cleanliness, amenities, property conditions & facilities
I arranged an airport pick-up with the hotel and nobody came to pick me up. I ended up taking the airport taxi. I pointed it out to the receptionist during check-in and the person did not seem to care. No apology. That was a really bad first impression. The room was average and definitely not a 5 star hotel. There were three elevators but it took forever to get on one, either they were just really slow or had electrical and mechanical problems.
Stayed 1 night in Aug 2024

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It took me three tries and thirty minutes to get a key that worked for my room. Your staff could not have been less accoubtale.
Stayed 1 night in Sep 2024

8/10 Good

Kiara

Stayed 1 night in Aug 2024

2/10 Terrible

Quinn

Disliked: Staff & service, amenities
Your staff work me up at 6:45 for no reason. Lights in room won’t turn off. Terrible choice wish I stayed elsewhere
Stayed 1 night in Aug 2024

2/10 Terrible

Catherine

Disliked: Staff & service, amenities, property conditions & facilities
Underwhelming experience from the property itself to the food and amenities. Not what is expected of a reportedly 5-star hotel.
Stayed 1 night in Jul 2024

6/10 Okay

sydna

Business traveller
Disliked: Property conditions & facilities
Bath floors very slick when wet
Dangerous floors around shower. Wait staff poor
Stayed 1 night in Jul 2024

10/10 Excellent

Daniel

Liked: Cleanliness, amenities
The place is just nice . Clean, good food, very friendly staff etc. I enjoyed being there!
Stayed 1 night in Mar 2024

8/10 Good

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Conjection from non residents, lift waits and commotion’s
Stayed 2 nights in Jun 2024

10/10 Excellent

Dennis, Fishers

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing as always. Sis loved it and will be back. Best way to bribe aunty to watch the kids 👌
Stayed 1 night in Jun 2024

8/10 Good

OLUMIDE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short Visit
It was an amazing stay
Stayed 5 nights in May 2024

6/10 Okay

Erick

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024

8/10 Good

Clive

Stayed 1 night in Apr 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If I had to describe the Emara, I would say it is security wrapped in comfort. They are very accomodating to my desire to check in early and staying past my check out time because of my international flights. I would recommend speaking directly with the staff and not relying on the information from the TV. They have more information about the services of the hotel. They were also able to get me a doctor when I got sick. He came to my room. When things didnt go as I expected, they focused on resolving things quickly and immediatelly. I will definitely stay there again.
Stayed 5 nights in Apr 2024

10/10 Excellent

HOSNI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful stay
Thank you for the kindness and the nice service you granted me during my stay, see you soon.
Stayed 3 nights in Mar 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice facility
Extremely nice property near the Nairobi international airport about 15 minutes away
Stayed 1 night in Feb 2024