2/10 – Ungenügend
Don P.
26. Juni 2025
reservation canceled by host
On May 19,2025, we made reservations for May 24-25,2025 at 24 Mount Ridge Court, Monroe, NY. We soon received confirmation of our reservation from Eric. Originally we said that we would have seven guests, but then stated that we might have as many as 13 guests staying in the home that was advertised to sleep 16.We soon received the reply from Eric "I'm sorry we're no longer host guests at this house."My response was "We received your email of 34 minutes ago "I'm sorry, we no longer host guests at this house." Are we to understand that you are not able to confirm our reservation?"Eric's reply was "Yes please cancel the reservation."Because we needed to find a place to stay for our grandson's graduation from West Point, we immediately found another place to stay.We then contacted VRBO by email about canceling our reservation and receiving a full refund. We were told that in order to receive a refund, the host would have to cancel the reservation. On May 20, 2025, we contacted Eric. "Eric, we need to have you cancel our reservation."Eric's reply was "Can you please contact VRBO to cancel it."Our reply was "I contacted VRBO, and they wouldn't cancel our reservation. They said I should contact you. Actually, they would cancel our reservation, but we would not get a refund. Since you canceled our reservation, you should notify them.VRBO please read the remaining emails we received from Eric. We expect a full refund since we did not stay at his place.
Don P.
Aufenthalt von 2 Nächten im Mai 2025