2/10 Terrible
Amber
Travelled with partner
30 Dec 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you have stayed at an all-inclusive in the past DO NOT STAY HERE. This place was terrible. They advertise having three restaurants. They have one. They actually have two but one of them is closed. They won't tell you that though. They advertise they have a snack bar/deli. They do not. At the property they tell you that they have a beach grill but it is closed. The one restaurant they have available was impossible to go to because it was booked out before we even checked in. Also, after the first night we were told that nobody knows if the restaurant will be open the rest of the week. The only food available was the buffett. The buffett was so bad (limited) that all of the guests were taking taxis to the market to get food. It was ridiculous. Even our mini bar in the room was empty. The staff lies and is unhelpful. We asked where one of the restaurants was located. The front desk pointed and said, "that way." We searched for it but found it to be closed when we got there. The pool was closed. Our room had rust throughout the bathroom. The bed is advertised as a king bed but it is two twin beds pushed together so there is a hole in the middle where the two frames meet. The power went out several times too. We ended up leaving because it was so bad and stayed at another all-inclusive that was fantastic. The biggest disappointment is that the property was not even close to what was advertised. Stay somewhere else.
Amber
Stayed 5 nights in Dec 2024
