Hotel Riu Ocho Rios - All Inclusive

3.5 star property

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Photo gallery for Hotel Riu Ocho Rios - All Inclusive

6 bars/lounges, 2 swim-up bars, 2 poolside bars
BBQ/picnic Area
Private beach, white sand, sun-loungers, beach towels
4 restaurants, dinner served, Italian cuisine
Aerial view

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included

Explore the area

Map
Mammee Bay, Ocho Rios, Saint Ann
  • Dolphin Cove
    ‪6 min drive‬
  • Dunn's River Falls
    ‪7 min drive‬
  • Mystic Mountain
    ‪8 min drive‬
  • Ocho Rios (OCJ-Ian Fleming Intl.)
    ‪32 min drive‬

Room options

Double Room, Ocean View (B2C-US)

  • 28 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Double Room, Oceanfront (B2C-US)

  • 28 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Deluxe - E)

  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Room (U)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

Suite, Ocean View (U)

  • 69 sq m
  • Sleeps 2
  • 1 King Bed

Family Room, 2 Bedrooms (U)

  • 60 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Junior Suite, Oceanfront (U)

  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (L)

  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Garden View (B2C-CA)

  • Sleeps 8
  • 4 Double Beds

Family Room, 2 Bedrooms (B2C-CA)

  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Family Room, 2 Bedrooms (E)

  • 60 sq m
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

Double Room, Garden View (C)

  • 28 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Double Room, Connecting Rooms, Garden View (C)

  • 28 sq m
  • Sleeps 6
  • 4 Double Beds OR 2 King Beds

Double Room, Ocean View (C)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Junior Suite, Oceanfront (B2C-US)

  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

Suite, Ocean View (B2C-US)

  • 69 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Garden View (B2C-US)

  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (B2C-US)

  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (U)

  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Ocean View (U)

  • 28 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Garden View (U)

  • 34 sq m
  • Sleeps 8
  • 2 Double Beds

Double Room, 2 Bedrooms, Ocean View (U)

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Ocean View (U)

  • 34 sq m
  • Sleeps 8
  • 2 Double Beds

Junior Suite, Garden View (U)

  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (C)

  • 69 sq m
  • Sleeps 2
  • 1 King Bed

Double Room, Connecting Rooms, Ocean View (B2C-CA)

  • Sleeps 4
  • 4 Double Beds OR 2 King Beds

Double Room, Ocean View (B2C-CA)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Double Room, Garden View (B2C-CA)

  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Family Room (B2C-CA)

  • Sleeps 4
  • 2 Double Beds

Double Room, Connecting Rooms, Garden View (B2C-CA)

  • Sleeps 6
  • 4 Double Beds OR 2 King Beds

Double Room, Oceanfront (U)

  • 28 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Family Room, 2 Bedrooms (B2C-US)

  • 28 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Family Room (B2C-US)

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

Double Room, Partial Ocean View (L)

  • 28 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Suite, Ocean View (B2C-CA)

  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (C)

  • 34 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Garden View (C)

  • 34 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

  • Sleeps 8
  • 4 Double Beds

Standard Double Room (E)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Family Room, 2 Bedrooms (C)

  • 60 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Junior Suite, Oceanfront (C)

  • 34 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms, Garden View (C)

  • 33 sq m
  • Sleeps 8
  • 4 Double Beds

Junior Suite, Connecting Rooms, Garden View (L)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Family Room (C)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

Double Room, Connecting Rooms, Ocean View (C)

  • 27 sq m
  • Sleeps 4
  • 4 Double Beds OR 2 King Beds

Standard Double Room, Connecting Rooms, Partial Ocean View (L)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (L)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (C)

  • 33 sq m
  • Sleeps 8
  • 4 Double Beds

Double Room, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Garden View (B2C-US)

  • Sleeps 8
  • 2 Double Beds

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 8
  • 2 Double Beds

Double Room, Oceanfront (L)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Double Room, Ocean View (E)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Family Room (L)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

Family Room (E)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

Family Room, 2 Bedrooms (L)

  • 60 sq m
  • Sleeps 6
  • 1 King Bed

Junior Suite, Garden View (L)

  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (L)

  • 69 sq m
  • Sleeps 2
  • 1 King Bed

Suite Junior With Garden View

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Suite With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

Quadruple Room

  • Sleeps 4
  • 2 Double Beds

Room Standard With Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Suite Junior With Panoramic View

  • Sleeps 4
  • 2 Double Beds OR 1 Double Sofa Bed and 1 King Bed

Family Room -6 Guests-

  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Room Standard With Side View

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Similar properties

About this property

Hotel Riu Ocho Rios - All Inclusive

Family-friendly beachfront location with 5 outdoor pools
Catch some rays on Hotel Riu Ocho Rios - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 4 restaurants. Housekeeping is available on request.
Hotel Riu Ocho Rios - All Inclusive offers 901 accommodations with free minibar items and a safe. Rooms open to balconies. Each accommodation is individually furnished and decorated. Satellite televisions are provided.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Ocho Rios property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is offered on a daily basis and change of towels can be requested. Housekeeping is provided on request.

A private beach, a health club and a complimentary water park with waterslides are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include Access to hot tub, a sauna and a 24-hour fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 5 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body wraps and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a hot tub.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the pool at Hotel Riu Ocho Rios - All Inclusive. During your stay, you'll be within walking distance of Green Grotto Caves. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include 4 restaurants, 2 swim-up bars and 2 poolside bars
  • Splash around at the free water park with a waterslide or swim in the 5 outdoor pools
  • Treat yourself to body treatments, body wraps or massages at the spa
  • Services include a children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a private beach, tennis courts and a gym
  • Guests have great things to say about the pool and the beach
  • 7 minutes by car from Dunn's River Falls and 7 minutes from Jamaica Beaches
Some rates at Hotel Riu Ocho Rios - All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. At Hotel Riu Ocho Rios - All Inclusive, you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 4 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 6 bars/lounges. Public spaces have free WiFi. This Art Deco property also offers a complimentary water park, a children's club and a children's pool. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Ocho Rios property.

Guests are served a free buffet breakfast daily from 7 AM to 11:30 AM.
St. Ann – On-site family restaurant.
Kulinarium – This restaurant only serves dinner. Open daily.
Piacenza – This restaurant specialises in Italian cuisine. Open daily.
Mandalay – This restaurant specialises in Asian cuisine. Open daily.

All-inclusive details

All-inclusive room rates at Hotel Riu Ocho Rios - All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

In-room minibar (all beverages included)
In-room liquor dispensers
Number or type of beverages limited at one or more venues

Water activities

Kayaking
Sailing
Snorkelling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Dancing

Entertainment

Access to on-site nightclubs
On-site live performances

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 11:30 AM
  • 2 poolside bars
  • 2 swim-up bars
  • 4 restaurants
  • 6 bars/lounges
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Kulinarium
  • Mandalay
  • Piacenza
  • St. Ann

Things to do

  • 24-hour gym
  • 5 outdoor pools
  • Beach volleyball
  • Children's club
  • Children's pool
  • Fitness classes
  • Free water park
  • Full-service spa
  • Hot tub
  • Personal motorised watercraft
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkelling
  • Steam room
  • Surfing/bodyboarding
  • Tennis
  • Waterslide
  • Windsurfing

Family friendly

  • 5 outdoor pools
  • Children's club
  • Children's pool
  • Free water park access
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 2 meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Guests will receive an email 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Ocho Rios - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests will receive an email 2 weeks before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive RIU Ocho Rios
Ocho Rios All Inclusive
Ocho Rios RIU
Ocho Rios RIU All Inclusive
RIU Ocho Rios
RIU Ocho Rios All Inclusive
Club Hotel Riu Ocho Rios
ClubHotel Riu Ocho Rios Jamaica
Rio Ocho Rios
Riu Hotel Ocho Rios
Riu Ocho Rios Jamaica
Riu Ochos Rios
Rui Ocho Rios
RIU Ocho Rios All Inclusive All-inclusive property
RIU Ocho s Inclusive inclusiv
RIU Ocho Rios All Inclusive
Hotel Riu Ocho Rios - All Inclusive Ocho Rios
Hotel Riu Ocho Rios - All Inclusive All-inclusive property

Hotel Riu Ocho Rios - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1386 out of 2772 reviews
Rating 8 - Good. 709 out of 2772 reviews
Rating 6 - Okay. 349 out of 2772 reviews
Rating 4 - Poor. 159 out of 2772 reviews
Rating 2 - Terrible. 169 out of 2772 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Gary Alan

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Upon arrival at the resort we were greeted by a friendly staff and check is was easy. However trying to find our room was quite difficult with only verbal directions that were somewhat unclear. A simple map would have been helpful as the resort is rather large. After settling into our room we put our valuables in the safe. The next day we need to get back into the safe and we were unable to open it and had to call the front desk three times to get someone to open it. We talk to others that had the same problem getting into their safes too. The third day the floor we were on lost internet service which also caused the tv and room phone not to work. When we needed anything for our room we had to go to the front desk. The internet service was never restored during our stay. Having personal business to take care of we had to constantly try to find a quiet place to conduct business. The last day of our stay we lost water in our room and were unable to use the shower our toilet. While the staff was very friendly and the food was good and plentiful the issues with our room ruined what should have been a very nice stay
Stayed 7 nights in Dec 2024

10/10 Excellent

JENNIFER

Travelled with family
Liked: Amenities
Loved Rajesh (yoga guy), he is very knowledgeable… Xaria who checked us in… very nice and welcoming. Love the martini and mimosas stations. Wished more reggae music was played at parties. Overall I would definitely recommend.
Stayed 4 nights in Jan 2025

6/10 Okay

Andres Felipe Aponte, Oak Park

Travelled with partner
Needs more maintenance. Need upgrade on the rooms, especially the bathrooms. More availability for the dinner reservation

6/10 Okay

Julian Andres Aponte, Oak Park

Travelled with family and small children
Rooms need upgrades.

6/10 Okay

Guillermo, Oak Park

Travelled with family, Travelled with family and small children
Property needs upgrades, specially the rooms. More organization for the dinner

10/10 Excellent

MANUEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was great staff was excellent
Stayed 4 nights in Jan 2025

8/10 Good

tamara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Party spot
Stayed 3 nights in Sep 2024

10/10 Excellent

Dexroy

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great experience
Stayed 4 nights in Jan 2025

6/10 Okay

ian

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Dec 2024

6/10 Okay

Monica, Oak Park

Liked: Staff & service
Stayed 5 nights in Dec 2024

6/10 Okay

Sebastian

Liked: Staff & service
Resort was ok had stayed 3 times prior my least favorite times, bathroom wasnt the cleanest food was blah salty. great for family lots of family was such a nice feeling seeing parents grandparents etc having a wholesome time, entertainment was great as usual pool beaches all excellent
Stayed 3 nights in Jan 2025

4/10 Poor

Rashidah

Travelled with partner
Disliked: Cleanliness
I did not like the attitude of some of the staff. They were unkind and dismissive. I also had to wait over five hours to get to my room. Upon my arrival they told me I had an upgraded room but unfortunately I was very disappointed. The room seemed unimpressive and underwhelmed.
Stayed 2 nights in Nov 2024

2/10 Terrible

Jeffrey Robert

Stayed 5 nights in Dec 2024

2/10 Terrible

Daniel

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Dec 2024

6/10 Okay

ian

Travelled with family, Travelled with group
Liked: Cleanliness
So I’ll start with staff. There were some staff that were very friendly and great and some seemed like they didn’t want to be there. Most staff were friendly but it was just their job. When we checked in, we were put in building 4 which is a decent walk from from desk with luggage. Nobody said where bldg was or even offered to take luggage to room. We wheeled 4 suitcases with smaller bags to the room. We were on top floor (3rd) and there were no elevators!!!! So I had to carry each suitcase up stairs which was crazy for the amount money we spent! Other buildings do have elevators but ours didn’t. The gym was not useable. It’s very small, crowded, only 2 treadmills that rude people stay on for over an hour. There was nothing to clean and sanitize equipment so people just wipe off with a towel, The food was ok, nothing was over the top great. There was plenty of food at the buffet (jerk chicken and fish to pizza and hamburgers etc). The restaurants were nothing special, we ate at 3 of them and it’s the same as the buffet we felt. My wife is gluten free and there wasn’t a whole lot that catered to her. I will say that Pepe’s kitchen was great out by the pool but there were long waits for the chicken and burgers. The entertainment was good. We saw the show that was the history of Jamaican music and Michael Jackson show which were good I thought. Overall it was a nice week there, nothing crazy, nothing I would need to go back for the money. Our stay was 12/29/2024-1/4/2025

6/10 Okay

Simon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Main problem was there wasn’t just one or two bad experiences with staff, but too many to count. There was definitely some amazing people that worked there. But the lack of care and respect was unlike I’ve ever experienced. It’s okay to encounter a few bad apples. But in this case, it was on a daily basis.

10/10 Excellent

Winsome

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything from the staff to the property just want to say a thank you to Nicholas he's one of a kind with more people like him we would have a better world Love and Respect Nicholas
Stayed 3 nights in Jan 2025

10/10 Excellent

Onuoha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food and drinks were wonderful!
Stayed 3 nights in Dec 2024

10/10 Excellent

Brianna

Stayed 3 nights in Dec 2024

10/10 Excellent

Katherine

Stayed 3 nights in Dec 2024

2/10 Terrible

Oliver, Palm Bay

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Staff & service
This hotel is way over rated, let's start with trying to check in, from the moment you get to the front gate it's a issue with the lack of communication, you can't reach the property directly to find out anything, at the gate everyone has to be listed that is checking in to get through the gate, the same goes for all the rooms you reserved each room has to have a different name on the reservation if you rented more than one, and they won't change it unless you booked with them directly, but this isn't mentioned anywhere plainly until you are standing at the front desk with all your guests with 12 rooms reserved in one name, which anywhere else this wouldn't be a issue and know that Agoda can't help you at this point because not even them can get in touch with the hotel and they won't talk to them from your phone, leaving you stranded if you can't book alternative room with them if they have any or another place, while the staff is helpful their hands are tied by this policy, should you get in you find on the surface it all looks great but look closer you find that it lacks maintenance, the rooms are in need of some, mold is an issue, had a pipe burst in the ceiling and water pouring out everywhere flooding the room, you would think that getting another room should be easy but that took some time, and know that roaches are a problem so check your stuff before you leave (don't want any stow away) if you are looking for a enjoyable getaway there are lots of lesser expensive plac
Stayed 14 nights in Dec 2024

4/10 Poor

Oliver, Palm Bay

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Staff & service
This hotel is way over rated, let's start with trying to check in, from the moment you get to the front gate it's a issue with the lack of communication, you can't reach the property directly to find out anything, at the gate everyone has to be listed that is checking in to get through the gate, the same goes for all the rooms you reserved each room has to have a different name on the reservation if you rented more than one, and they won't change it unless you booked with them directly, but this isn't mentioned anywhere plainly until you are standing at the front desk with all your guests with 12 rooms reserved in one name, which anywhere else this wouldn't be a issue and know that Agoda can't help you at this point because not even them can get in touch with the hotel and they won't talk to them from your phone, leaving you stranded if you can't book alternative room with them if they have any or another place, while the staff is helpful their hands are tied by this policy, should you get in you find on the surface it all looks great but look closer you find that it lacks maintenance, the rooms are in need of some, mold is an issue, had a pipe burst in the ceiling and water pouring out everywhere flooding the room, you would think that getting another room should be easy but that took some time, and know that roaches are a problem so check your stuff before you leave (don't want any stow away) if you are looking for a enjoyable getaway there are lots of lesser expensive plac
Stayed 8 nights in Dec 2024

4/10 Poor

Jorge

Travelled with family
Disliked: Staff & service
Customer service terrible. Beach beautiful, food great and entertainment amazing.
Stayed 7 nights in Dec 2024

10/10 Excellent

Saudra Althea

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything

8/10 Good

Sharla

Travelled with family
Liked: Cleanliness, staff & service
The beach and entertainment were good. We didn't get the room in the location we reserved.
Stayed 5 nights in Dec 2024