The property did not have running water for either of the 2 nights we stayed. Calling the 800-number customer service line resulted in them "putting in a ticket" that was not answered until 9:45am the next day. Spent multiple hours having to be on the phone with customer service and despite the home not being inhabitable, they offered a laughably small amount of money (10% of rental cost) towards a relocation. Ultimately they refused to refund any more than 35% of the cost of the stay. Terrible experience.
There were no trash bags on site for us to take out our trash, the entrance area was not shoveled and was extremely icy, resulting in multiple falls in our party. There was no sand or salt to put down.
Overall, would never stay with this rental company again. No redeeming qualities.