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Grand Cantalagua Hotel Morelia, BW Signature Collection

4.0 star property
VIP Access

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Photo gallery for Grand Cantalagua Hotel Morelia, BW Signature Collection

Outdoor pool, pool umbrellas, pool loungers
Premium bedding, down duvets, in-room safe, desk
Aerial view
Premium bedding, down duvets, in-room safe, desk
Property amenity

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • Gym
  • Bar
  • Spa

Explore the area

Map
Av Ventura Puente Esq Camelina, Morelia, MICH, 58070
  • Morelia Convention Center
    ‪4 min walk‬
  • Benito Juarez Zoo
    ‪14 min walk‬
  • Morelia Cathedral
    ‪4 min drive‬
  • Morelia, Michoacán (MLM-General Francisco Mujica Intl.)
    ‪39 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds, Non Smoking

Junior Suite, 2 Queen Beds, Non Smoking | Premium bedding, down duvets, in-room safe, desk

Junior Suite, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Suite, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Standard Room, 2 Queen Beds, Non Smoking

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Presidential Suite, 1 King Bed, Non Smoking (Living Room)

Premium bedding, down duvets, in-room safe, desk

Presidential Suite, 1 King Bed, Non Smoking (Living Room)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Suite, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Premium bedding, down duvets, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, down duvets, in-room safe, desk

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 2
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Junior Suite, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Suite, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Standard Room, 2 Queen Beds, Accessible, Non Smoking

  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Standard Room, 2 Queen Beds, Non Smoking

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Grand Cantalagua Hotel Morelia, BW Signature Collection

Family-friendly hotel connected to the convention centre in Morelia with a fitness centre
Along with an outdoor pool, this smoke-free hotel has a restaurant and a fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a conference centre and a coffee shop/cafe are on-site.
Grand Cantalagua Hotel Morelia, BW Signature Collection offers 253 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and coffee/tea makers. Beds feature down duvets and premium bedding. 32-inch flat-screen televisions come with cable channels. Bathrooms include a separate bath and shower, complimentary toiletries and hairdryers.

This Morelia hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor tennis court, an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
Our customers tell us that they can't get enough of the helpful staff at Grand Cantalagua Hotel Morelia, BW Signature Collection. During your stay, you'll be connected to the convention centre and just a quick walk from José María Morelos Theater. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Enjoy international cuisine while dining at Camelinas
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include babysitting, a children's club and dry cleaning/laundry
  • On-site recreation includes an outdoor tennis court, a gym and tennis lessons
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Steps from José María Morelos Theater and Morelia Convention Center
  • Train station drop-off shuttle service available for a fee
Grand Cantalagua Hotel Morelia, BW Signature Collection offers its guests an outdoor pool, an outdoor tennis court, and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 0 square feet (0 square metres) and includes a conference centre. Spa services, a terrace, and multilingual staff are also featured at the family-friendly Grand Cantalagua Hotel Morelia, BW Signature Collection. Parking is available for a fee.

This 4-star Morelia hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 8:00 AM to noon.
Camelinas – This restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner.
Lobby bar – This bar specialises in Mexican cuisine. Open daily.
Late-night fare is available from 24-hour room service.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Train station drop-off shuttle (surcharge)
  • Parking on site (MXN 25 per stay)
  • Uncovered valet parking on site (MXN 25 per stay)

Food and drink

  • Daily buffet breakfast available 8:00 AM to noon for a fee: MXN 270 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Camelinas
  • Lobby bar

Things to do

  • Children's club
  • Gym
  • Outdoor pool
  • Outdoor tennis court
  • Tennis lessons

Family friendly

  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MXN 290.0 per day.
  • Cots (infant beds) are available for MXN 200.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 270 per person
  • Self-parking fee: MXN 25 per stay
  • Valet parking fee: MXN 25 per stay
  • Crib (infant bed) fee: MXN 200.0 per day
  • Rollaway bed fee: MXN 290.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Gran Hotel Morelia
Best Western Morelia
Best Western Plus Gran Hotel
Best Western Plus Gran Hotel Morelia
Best Western Plus Gran Morelia
Best Western Plus Morelia
Gran Hotel Morelia
Hotel Best Western Morelia
Hotel Best Western Plus Morelia
Morelia Gran Hotel
Best Western Plus Gran Hotel Morelia
Grand Cantalagua Hotel Morelia BW Signature Collection
Grand Cantalagua Hotel Morelia, BW Signature Collection Hotel
Grand Cantalagua Hotel Morelia, BW Signature Collection Morelia

Grand Cantalagua Hotel Morelia, BW Signature Collection Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 887 out of 1399 reviews
Rating 8 - Good. 325 out of 1399 reviews
Rating 6 - Okay. 112 out of 1399 reviews
Rating 4 - Poor. 41 out of 1399 reviews
Rating 2 - Terrible. 34 out of 1399 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

RAUL, SANTA ANA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great and breakfast buffet is excellent. Customer service we received from one of managers Maria Elena Zamora was really good. Thank you and we’ll see you guys back next year. Highly recommended!!!!
Stayed 2 nights in Dec 2024

8/10 Good

Desmond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel , close to everything
Another excellent stay. We would have rated it at 5 stars but they had construction going on and the noise during the day was relentless…had they advised us during the booking process of the construction and noise, we could’ve taken that into consideration and possibly booked another hotel. Other than that the e hotel is getting a long overdue makeover and it’s better for it
Stayed 1 night in Nov 2024

8/10 Good

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are undergoing renovations but the service and rooms were great
Stayed 2 nights in Nov 2024

10/10 Excellent

Araceli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing...very clean
Stayed 3 nights in Nov 2024

8/10 Good

Jose

Stayed 3 nights in Oct 2024

10/10 Excellent

Estala Berenice

Stayed 1 night in Oct 2024

10/10 Excellent

Pedro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2024

8/10 Good

tatiana

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice comfortable hotel. Nothing fancy but works for sleeping.
Stayed 4 nights in Oct 2024

10/10 Excellent

JAIME

Stayed 1 night in Oct 2024

10/10 Excellent

Jeanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property with restaurant and bar. Very nice staff
Stayed 5 nights in Oct 2024

6/10 Okay

Eugenio, Coral Gables

Travelled with partner
Liked: Staff & service
The hotel recently changed hands, the new management still needs to work some kinks regarding cleanliness, maintenance and efficiency
Stayed 2 nights in Oct 2024

10/10 Excellent

Sandra

Travelled with partner
Everyone was excellent , awesome experience.
Stayed 2 nights in Oct 2024

8/10 Good

Karla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención por parte del equipo en las diferentes áreas. Habitaciones muy limpias y con suficiente espacio. Perfecta ubicación, el único tema en contra en estas fechas es que están haciendo algunos trabajos no sé si de remodelación o reparaciones, el ruido es constante durante el día aunque cabe mencionar que una vez estando dentro de tu habitación ya no se escuchaba nada.
Stayed 2 nights in Oct 2024

2/10 Terrible

Sean, Calgary

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I'm not even sure where to start. Walls between rooms are paper thin, elevators small and extremely slow, property overall stuck in the 1970's. Our room was dated, furniture in need of full replacement, tiny TV and unfortunately we were bitten by bugs all night in bed. Im assuming bed bugs. The pictures online are very deceiving. We heard noise all night from the room next door to the noisy elevators and people in the hall. Both the sink and shower had a constant drip we could not turn off. The room smelled badly. We didnt even stay the second night of our two night stay. Didn’t even ask for a refund, just booked another hotel in centro and got out of there. Ive stayed in several hotels in Morelia and this was by far the worst.
Stayed 2 nights in Oct 2024

6/10 Okay

E

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Muy mal servicio en recepcion
Stayed 2 nights in Oct 2024

10/10 Excellent

Guadalupe

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and safe location. Clean and great amenities
Stayed 1 night in Oct 2024

10/10 Excellent

jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

herson

Stayed 1 night in Aug 2024

10/10 Excellent

Javier

Stayed 7 nights in Jun 2024

10/10 Excellent

Gustavo

Stayed 2 nights in Aug 2024

10/10 Excellent

Rudy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel and the second time we've stayed here. The staff is very helpful and polite. Only issue we had was the service elevator was broken so the elevators were limited to customers due to staff using the regular elevators. Would highly recommend staying here for your next visit to Morelia. We'll be back soon
Stayed 2 nights in Aug 2024

4/10 Poor

gerardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ive been going to this hotel for many years, t their prices increased from $80 a night to over $180 a night. Everything the same don't understand the price increase don't think I'll stay here again at those prices to sad
Stayed 1 night in Aug 2024

10/10 Excellent

Hector

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2024

10/10 Excellent

Jesus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice friendly staff, the Bell-hop (Paco) was excellent and very attentive, full of information.
Stayed 2 nights in Jul 2024

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room smells good not like others, it’s surrounded by lots of trees 🌲 it makes you feel out in the forest, it has a pool 🏊 surrounded by big green grass yards it is so relaxing….
Stayed 1 night in Jul 2024