The property was fine, but Vacasa property management dropped the ball. I let them know we would have a late arrival, and they assured me that the mandatory welcome packet with parking tags would be available via lock box outside their office which was a 15 minute drive away from our room. They never gave us the code to open the lock box, so it was 10 pm, and I was standing in a parking lot calling them, and no one answered. We drove to the property anyway, and they wouldn't let us through the gate without the parking tags. We were sent to another hotel this late at night to talk to a front desk person who could hopefully help. He happened to work at both hotels part time and called in a favor to his friend who wrote a parking tag for us so we could get on the property. We drove back to the Vacasa office in the morning because there is a $200 fine if you don't return this packet at checkout, and again, the office was locked and no one ever picked up the phone. Finally, someone showed up to the office and asked why we were there. After the explanation, she apologized and said quite a few guests were never given their codes to get the parking tags. So this is a recurring problem that they don't care to solve. You can't get through the security gates without the parking tags, and the parking tags are the ONLY thing in the "welcome packet." They should leave the tags with the security gate staff who are there 24/7.