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West End Hotel

3.0 star property

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Photo gallery for West End Hotel

Lobby sitting area
Reception
Lobby sitting area
Double Room | Iron/ironing board, free WiFi, bed sheets
Lobby sitting area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast available
  • Housekeeping
  • Parking included
  • Free WiFi

Explore the area

Map
Thurlow Road, Nairn, Scotland, IV12 4EZ
  • Nairn Beach
    ‪6 min walk‬
  • Nairn Golf Club
    ‪11 min walk‬
  • Cawdor Castle
    ‪9 min drive‬
  • Inverness (INV)
    ‪17 min drive‬

Room options

View all photos for Twin Room

Twin Room | Iron/ironing board, free WiFi, bed sheets

Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Standard King Room

Standard King Room | Iron/ironing board, free WiFi, bed sheets

Standard King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room

Iron/ironing board, free WiFi, bed sheets

Family Room

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Studio

Studio | Iron/ironing board, free WiFi, bed sheets

Studio

  • Sleeps 2
  • 1 King Bed

View all photos for Double Room

Double Room | Iron/ironing board, free WiFi, bed sheets

Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room

Single Room | Iron/ironing board, free WiFi, bed sheets

Single Room

  • Sleeps 1
  • 1 Single Bed

View all photos for Family Room

Family Room | Iron/ironing board, free WiFi, bed sheets

Family Room

  • Sleeps 3
  • 2 Double Beds

Similar properties

Front of property

Muthu Newton Hotel (Near Inverness Airport)

  • Parking included
  • Free WiFi
  • Restaurant
  • Breakfast available
4.2 out of 5, Very good, (866)
The price is CHF 86
for 1 room
includes taxes & fees
31 Mar - 1 Apr
Muthu Newton Hotel (Near Inverness Airport)

About this property

West End Hotel

Hotel with free parking, a quick walk to Nairn Beach
Along with a bar/lounge, this smoke-free hotel has a snack bar/deli and a coffee shop/cafe. Free WiFi in public areas, free self parking and a free manager's reception are also provided. Other amenities include coffee/tea in a common area, express check-in and express check-out.
West End Hotel offers 26 accommodations with an iron/ironing board and free toiletries. Plasma televisions are featured in guestrooms.

Bathrooms include baths or showers. This Nairn hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Our customers tell us they can't get enough of West End Hotel's great location. During your stay, you're just a quick walk from Nairn Beach. You'll find features such as free WiFi in public areas, free self-parking and a free manager's reception.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Amenities include a lift, a terrace and coffee/tea in a common area
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Within a 10-minute walk of Nairn Beach and Moray Firth
  • Airport shuttle service available for a fee
There's a coffee shop/cafe on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces.

West End Hotel also features a terrace, a garden, and a picnic area. Free self parking is available.

This 3-star Nairn hotel is smoke free.

The hotel hosts a free manager's reception daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Full breakfast available for a fee 7:00 AM to 8:30 AM on weekdays and 8:00 AM to 9:30 AM on weekends; GBP 15 for adults and GBP 8 for children
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Family friendly

  • Snack bar/deli

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • Plasma TV

Food and drink

  • Electric kettle
  • Tea bags/instant coffee

More

  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; your host will greet you
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Access code, host will greet you

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 15.00 for adults and from GBP 8.00 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 4:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning on arriving outside normal check-in hours must contact the property in advance for check-in instructions and an access code. The host will greet guests on arrival.

National rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

Property is also known as

West End Hotel Hotel
West End Hotel Nairn
West End Hotel Hotel Nairn

West End Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 104 out of 208 reviews
Rating 8 - Good. 64 out of 208 reviews
Rating 6 - Okay. 26 out of 208 reviews
Rating 4 - Poor. 7 out of 208 reviews
Rating 2 - Terrible. 7 out of 208 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we've stayed before an will do again...lovely hotel an Fantastic friendly helpful staff ...The surrouding area is lovely Thanks for looking after us
Stayed 1 night in Nov 2024

8/10 Good

Fiona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The West End is quiet, clean, comfortable and was perfect for my short stay in Nairn. It's close to the West Beach and within easy walking distance of the town centre and the station. The staff, Andrew & Louise, were lovely - nothing was too much trouble and they were kind and friendly throughout my stay. I can wholeheartedly recommend.
Stayed 2 nights in Nov 2024

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice simple room good shower top vfm
Stayed 1 night in Nov 2024

6/10 Okay

Jason

Cost
Stayed 1 night in Nov 2024

10/10 Excellent

paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Check in was fast and easy Louise later served at the Bar as well an couldn't be more friendly and Helpful we will definitely stay again
Stayed 1 night in Nov 2024

8/10 Good

Lona

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
West end Hotel
I have stayed here on several occasions and, as always, it has lovely staff and was clean and comfortable. However two issues made it a less happy experience than i would have liked. Firstly there was an unpleasant smell in the bathroom. Not what you're thinking but oddly, it smelt like cat pee! The other issue was that my TV and remote were not talking to each other so I had no TV access. A member of staff did try to sort it but eventually gave up with the comment "it does this sometimes". I spent an unhappy two hours Googling and eventually sorted it myself. However, given that i specifically mentioned that I wanted to watch F1 qualifying, that I hadn't unpacked at the time when the staff member was in my room, that this was a known issue and that the hotel appeared to not be at full occupancy, why on earth was I not offered an alternative room?
Stayed 1 night in Oct 2024

8/10 Good

William

Stayed 7 nights in Oct 2024

10/10 Excellent

Erica Shea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My single room was clean and perfectly equipped. The bed was comfortable and the coffee/tea provided in the room was nice.
Stayed 1 night in Oct 2024

8/10 Good

Edward, Air Ronge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff in a very nice clean place just min from a huge beach with lots of walking paths along the shore ...
Stayed 1 night in Oct 2024

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wet room the water was soaking carpet .
Stayed 1 night in Sep 2024

8/10 Good

Matthew

Liked: Cleanliness
Disliked: Property conditions & facilities
I came in late at night after hours and at the top of the stairs there was a cleaning closet left open with the light on and cleaning supplies laying out all over the floor. Everyone was clearly already gone and asleep and it was just left like this. Very odd. When I woke up in the morning, these cleaning supplies were still strewn out all over. Because of my late arrival nobody explained the hours of breakfast were only until 9am and since I had arrived so late I slept in to recover. I was really bummed to come down a little after 9 and discover that there was no longer breakfast. I could see there being a strict policy for a time cutoff if you were a large hotel but this was a tiny bed and breakfast. I explained that there was a lack of communication and they didn’t really care. There was no attempt to make it right. Pretty disappointing.
Stayed 1 night in Sep 2024

8/10 Good

brian

Travelled with group
Liked: Cleanliness, staff & service
Great stay for a reasonable price.
Stayed 1 night in Sep 2024

10/10 Excellent

Mark

Stayed 1 night in Jul 2024

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

2/10 Terrible

Stefan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID
The worst hotel and customer service you can ever get. Booked 6 months in advance and they cancelled 2 days before. Very ignorant and when asked, are there any other local hotels, NO, even although we found another one, which belonged to the same people. Horrible!
Stayed 2 nights in Aug 2024

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

6/10 Okay

Kathleen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a cute hotel that was clearly understaffed. The room was moderately clean but had not been dusted. They had a mini fridge on a nightstand in a window that made it a bit challenging to close the curtains. One person to manage reception, the bar, and act as food server - poor thing was doing her best but stretched. Dinner was good albeit slow for there only being 3 tables occupied.
Stayed 1 night in Aug 2024

8/10 Good

Denise

Stayed 1 night in Aug 2024

6/10 Okay

Joe

Stayed 1 night in Aug 2024

8/10 Good

Sidnei

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay !
Very good hotel
Stayed 1 night in Aug 2024

8/10 Good

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was a little tired, but overall good
Stayed 2 nights in Aug 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
COMFORTABLE BUT A FEW ISSUES
The only issue is the vibe in the bar and breakfast room. There is none The TV was on in the bar (very low volume), but theres just something lacking There's no background music It feels like you need to finish up and leave - Maybe that's why it was quiet Dinner took a while, but was good when it arrived. Cooked from fresh I had the continental breakfast for £10 and compared to others, it's not a pretty sight. Not appetising at all I asked the young waitress to at least put some music on, as it was deathly quiet in the room, but she gave a blatant no as it was too early for music!! 7.30am
Stayed 1 night in Jul 2024

6/10 Okay

Sumner

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value
Stayed 1 night in Jul 2024

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024