4/10 Poor
Jessie
Business traveller
31 Aug 2024
Disliked: Room comfort
Very loud active construction site
Firstly, the customer service staff were very understanding and did their best to help.
1) Unable to share key via app. After multiple resets and redownloading the app multiple times we received a code for back up keys. This was fine, but time consuming.
2) The extent of construction on this building should not be undersold. They are removing the entire facade of the building and replacing it (or so it looks). There is full scaffolding surrounding it and cranes where they are dismantling the outside of the building and replacing. The noise level made the apartment we were in uninhabitable. The hammering to remove the outside and nail guns with replacing it combined with the ground crew shouting up to the crane workers was so loud they could have been inside the apartment. We were finally able to move apartments.
3) Unfortunately, after the move we were located in a room with air conditioning that did not work. The team were able to come and replace the batteries and restart the thermostat.
We were compensated with a Uber gift card from Locale which was a nice gesture, but a fraction of the cost of the apartment for 5 nights.
Jessie
Stayed 5 nights in Aug 2024