To begin with a positive comment, the recently renovated house was pretty and had some nice artwork. There were still some punchlist things that needed to be repaired, but they were not a problem with one glaring exception. On the Sunday after we arrived, the burglar alarm kept going off very loudly and notifying us that an intruder had broken into the house. It did this every time we opened a door. When we called the rental company, we were surprised to find that they were closed and not answering the phone. A repairman eventually came out and accused us of tampering with the alarm (as if), smoking in the house (not true, but even so, why would smoking set off an intruder alarm?). He allegedly disabled the alarm, but it went off soon after. This time, however, it deactivated the house elevator and trapped my 9 year old granddaughter in the elevator. This time I called 911 as well as the rental company. We got the sheriff and firemen. My granddaughter was traumatized, but extricated. Again, we were told that we were somehow at fault for this. The repairman finally believed it wasn’t our fault when the alarm went off again while he was still in the driveway. I get it that a recently renovated house can have problems, but we were greatly upset by the fact that we never got one word of apology from the rental company. I should not have been surprised, because our checkin experience was very unpleasant. We had asked if there was any possibility of an early checkin, given that we were driving down during a tropical storm. We were told that they would try. Fair enough. When we arrived at three pm ( a hour before checkin time) and called the company, we were told angrily that we were never promised an early check in and how dare we assume we had one. We were treated very rudely and the company made a point of being sure we could not get in until exactly four. I will NEVER rent from this company again. Oh, we paid a deposit to use the elevator, but it was disabled after the Sunday incident and we never got to use it again. Sheesh.