4/10 – Schlecht
Kim
Mit der Familie gereist
23. Feb. 2025
Verbesserungswürdig: Personal & Service
Not so Grand afterall
Not very accommodating or helpful. Had spa appts in afternoon and then planned to use the pool after the spa, even mentioned we would be having lunch at the hotel restaurant prior-so spending alot of money at the hotel facility before check in time. Earliest possible check in time is 1pm IF you want to pay extra. We left our bags at bellstand, had lunch then walked to the pool and could not get in without a room key. We had to go back to the desk and ask for a temporary key to get in. Why they would not have told us this and offered a temporary key to access the pool is beyond me. Alot of run around for no reason. When we walked into one of the 2 rooms we booked the dressor drawer was wide open. We soon learned it was because the drawer would not stay closed. Definite hazard when walking to the bathroom at night. The dressor was also very scratched up like an animal had done it and holes in chair. Not the Grand Tower I expected for a celebration weekend. I must say THE SPA AND RESTAURANT STAFF were wonderful! Maybe priority members are treated differently.
Kim
Aufenthalt von 1 Nacht im Februar 2025