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Element New York Times Square West

3.0 star property

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Photo gallery for Element New York Times Square West

Rooftop terrace
1 bedroom, pillow-top beds, in-room safe, desk
Traditional Room, 1 King Bed, Non Smoking | 1 bedroom, pillow-top beds, in-room safe, desk
Interior
1 bedroom, pillow-top beds, in-room safe, desk

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Kitchen
  • Laundry
  • 24/7 front desk

Explore the area

Map
311 West 39th Street, New York, NY, 10018
  • Times Square
    ‪6 min walk‬
  • Broadway
    ‪7 min walk‬
  • Madison Square Garden
    ‪7 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪57 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

1 bedroom, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking, City View

  • City view
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, Non Smoking

Traditional Room, 1 King Bed, Non Smoking | 1 bedroom, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed, Non Smoking

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking

1 bedroom, pillow-top beds, in-room safe, desk

Junior Suite, 1 Bedroom, Non Smoking

  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking, City View

1 bedroom, pillow-top beds, in-room safe, desk

Studio, 1 King Bed, Non Smoking, City View

  • City view
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking

Studio, 1 King Bed, Non Smoking | 1 bedroom, pillow-top beds, in-room safe, desk

Studio, 1 King Bed, Non Smoking

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds, Non Smoking

Full-sized fridge, microwave, stovetop, dishwasher

Traditional Room, 2 Double Beds, Non Smoking

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

1 bedroom, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, City View

Suite, 1 Bedroom, Non Smoking, City View | Lobby

Suite, 1 Bedroom, Non Smoking, City View

  • City view
  • 49.6 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Bar (on property)

Hyatt Place New York City/Times Square

  • Breakfast included
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.2 out of 5, Very good, (2527)
The price is CHF 351
for 1 room
includes taxes & fees
24 Apr - 25 Apr
Hyatt Place New York City/Times Square

About this property

Element New York Times Square West

Pet-friendly hotel connected to the convention centre in New York with free breakfast
Along with a 24-hour fitness centre, this smoke-free hotel has a rooftop terrace and a 24-hour business centre. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a business centre and free use of bicycles are on-site. Weekly housekeeping is available.
Element New York Times Square West offers 411 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature pillowtop mattresses. Accommodation at this 3-star hotel has kitchenettes with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. 32-inch LCD televisions come with premium cable channels. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a weekly basis.

Recreational amenities at the hotel include a 24-hour fitness centre and complimentary bicycles.

Guests aged under 16 years old are not allowed in the fitness facility.

The free breakfast at Element New York Times Square West gets good marks from our customers. During your stay, you'll be connected to the convention centre and just a quick walk from Times Square. Features include free WiFi in public areas, plus a 24-hour gym and a 24-hour business centre.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a 24-hour gym and complimentary bicycles
  • Guests really like the accommodation for the cleanliness and comfy beds
  • Within a 10-minute walk of Times Square and Broadway
  • Cats and dogs welcome for a fee
Element New York Times Square West offers its guests a 24-hour fitness centre and complimentary bicycles. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business centre and 2 meeting rooms are available. Free breakfast is served daily. The business-friendly Element New York Times Square West also features a rooftop terrace, coffee/tea in common area, and laundry facilities.

This 3-star New York hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available from 7:00 AM to midnight (USD 76 per day)

Food and drink

  • Free buffet breakfast available 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • TV in common areas

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave
  • Paper towels
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per day (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Off site parking fee: USD 76 per day (0.2 mi away; open 7:00 AM to midnight)
  • Pet fee: USD 50 per pet, per day (maximum USD150 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Element Aparthotel New York Times Square West
Element New York Times Square West
Element New York Times Square West Hotel New York City
Element New York Times Square West Aparthotel
Element Times Square West Aparthotel
Element Times Square West

Element New York Times Square West Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1095 out of 2384 reviews
Rating 8 - Good. 742 out of 2384 reviews
Rating 6 - Okay. 317 out of 2384 reviews
Rating 4 - Poor. 118 out of 2384 reviews
Rating 2 - Terrible. 112 out of 2384 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food and pantry
Stayed 4 nights in Dec 2024

10/10 Excellent

Ysabella

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here for 3 nights after the new years and it exceeded my expectations! Front desk was understanding and Vince was super helpful with checking in our bags and being a familiar friendly face throughout our stay. Breakfast never disappointed, loved all the options! Our room provided more than enough like cutlery, a large fridge, and our room was cleaned and restocked with towels everyday. These guys go above and beyond, nonetheless, it is in a convenient location (only a 12 mins walk to times square). Highly highly recommend!
Stayed 3 nights in Jan 2025

4/10 Poor

Ramisha

Travelled with family
Disliked: Property conditions & facilities
We were told the elevators would be very slow as one was out of service, ended up moving floors so we could take the stairs as the waits were over 15 minutes each time and full of people when it stopped on our floor. Water was shut off for half a day and was super dirty for a while when turned back on. Rooms weren’t the cleanest but manageable. Very small rooms though not much space to walk.
Stayed 4 nights in Jan 2025

10/10 Excellent

Iraiz

Stayed 5 nights in Dec 2024

8/10 Good

Yanina Brenda De

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
El desayuno es muy bueno, las habitaciones pequeñas pero limpias y muy completas. La atencion en la recepción es muy mala. Contesta mal, poco colaborativos y rechazaron sin razon la entrega de un paquete a mi nombre . Uno de los ascensores estuvo roto los 8 dias que estuvimos alojados
Stayed 8 nights in Dec 2024

10/10 Excellent

Maria A

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 1 night in Jan 2025

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Julie DZ

Stayed 3 nights in Dec 2024

6/10 Okay

Georgia

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
My biggest complaint with this hotel are the elevators. They will have u standing there for 20 mins and even when one does come it’s full. My other complaint was our new hand towels had make up on it and our bed sheets had dried blood on them. Also there’s a weird smell in the bathroom from the pipes. Overall staff were friendly and co-operative.
Stayed 4 nights in Jan 2025

2/10 Terrible

Larry

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
This was the WORST hotel experience ever. They have one elevator serving 40 floors. Occasionally the second elevator was working. But mostly not. I spent a large part of my vacation waiting for the elevator. It was always full and often took more than 30 minutes to use it. I was late for a Broadway show. I had an uber cancel two times and it cost me $5 each time. They should not sell reservations if they don’t have the ability to deliver a normal service. It was a miserable experience
Stayed 4 nights in Jan 2025

2/10 Terrible

Sandra

Travelled with family
Disliked: Amenities, property conditions & facilities
Do yourself a favour and do not stay at this hotel. It’s quite a far walk to times square and the area is shady. However, the very worst part is the elevators. I’ve read reviews now that I’ve been there in regards to the elevators. They usually only have one or two working for this type of property of the lineups to use the elevator are insane. And the weight is at least up to 30 minutes. It was horrible. And when I asked the front desk, if they were repairing them, they said it could take up to a few months??? As they were already down for a few months. The worst part is it cost us so much money to stay at this hotel what we would’ve been paying for a five star hotel. I guess it was the time of year. Not to mention Expedia did not help us at all when we called in regards to our room situation. I would never ever book with Expedia again horrible customer service. Always book with Hotels.com. They are the best.
Stayed 2 nights in Dec 2024

8/10 Good

Carol

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jan 2025

8/10 Good

BRIAN, WILMINGTON

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great room and location with a friendly staff The elevators are a nightmare.
Stayed 1 night in Dec 2024

8/10 Good

Aniello

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Room was ok one of the elevators was down. Took very long time to go up or come down. Otherwise room was good.
Stayed 2 nights in Jan 2025

8/10 Good

Jose A Guzman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location in the Times Square area. Very good breakfast!
Stayed 7 nights in Nov 2024

8/10 Good

rebekah

Travelled with family
Liked: Cleanliness, staff & service
The stay was enjoyable. The breakfast was great and nice to grab before we hit the streets every day. Staff friendly, room was average and I gave it a four because of the elevator and construction situation. Be ready to wait at least 20 minutes at times if you’re leaving early in the mornings.
Stayed 3 nights in Dec 2024

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great location minutes away from theaters. Great price for the size of the room, and includes a refrigerator.
Stayed 4 nights in Oct 2024

8/10 Good

Jonathan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar conveniente por la ubicación, tienes cerca el subway, restaurantes , tiendas , el desayuno del hotel es muy bueno , las habitaciónes convenientes , el agua de la ducha no es muy caliente , los ascensores son muy pocos y a veces hay que hacer filas o largas esperas para poder usarlos.
Stayed 2 nights in Dec 2024

8/10 Good

Daniel

Stayed 1 night in Dec 2024

10/10 Excellent

Apr

Liked: Cleanliness
Stayed 1 night in Dec 2024

8/10 Good

Yasufumi

Stayed 2 nights in Dec 2024

8/10 Good

Lori

Liked: Staff & service, property conditions & facilities
Room was great. Clean. Quiet. Only issue was elevators. One of three was down and took some time to catch one.
Stayed 2 nights in Dec 2024

10/10 Excellent

Kennedy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and hotel!
Stayed 4 nights in Dec 2024

6/10 Okay

B

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Could possibly take 30-45 to catch an elevator and took forever to get towels after they took ours.
Stayed 3 nights in Dec 2024

8/10 Good

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
My family and I thoroughly enjoyed our stay- the only issue was the crowd waiting for the elevators daily. Outside of that, it was a 10/10 experience. I also enjoyed the complimentary breakfast !!
Stayed 4 nights in Dec 2024