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Holiday Inn Express - New York City Chelsea by IHG

3.0 star property

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Photo gallery for Holiday Inn Express - New York City Chelsea by IHG

Exterior
Standard Room, 2 Double Beds (High Floor) | Pillow-top beds, in-room safe, laptop workspace, blackout curtains
Property amenity
Exterior
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Gym
  • Parking available
  • Pet-friendly
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
232 W 29th St, New York, NY, 10001
  • Madison Square Garden
    ‪4 min walk‬
  • Empire State Building
    ‪13 min walk‬
  • Times Square
    ‪13 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪57 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Jetted Tub (High Floor)

Pillow-top beds, in-room safe, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Jetted Tub (High Floor)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Jetted Tub

Pillow-top beds, in-room safe, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Pillow-top beds, in-room safe, laptop workspace, blackout curtains

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (High Floor)

Room amenity

Standard Room, 1 King Bed (High Floor)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Mobility Accessible (Accessible Tub)

Room amenity

Room, 2 Double Beds, Mobility Accessible (Accessible Tub)

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

Room amenity

Standard Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds (High Floor)

Room amenity

Standard Room, 2 Double Beds (High Floor)

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

Pillow-top beds, in-room safe, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Accessible Tub)

Pillow-top beds, in-room safe, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Mobility Accessible (Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Pillow-top beds, in-room safe, laptop workspace, blackout curtains

Standard Room

  • Sleeps 2
  • 1 Single Bed

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About this property

Holiday Inn Express - New York City Chelsea by IHG

Hotel with free breakfast, a short walk to Madison Square Garden
This smoke-free hotel features a fitness centre, a snack bar/deli and self parking. Free continental breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a business centre and free use of bicycles are on-site.
Holiday Inn Express - New York City Chelsea by IHG offers 228 accommodations with a safe and coffee/tea makers. Beds feature pillowtop mattresses. 49-inch flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre and complimentary bicycles.
Our customers tell us that they can't get enough of the free breakfast at Holiday Inn Express - New York City Chelsea by IHG. During your stay, you're just a quick walk from Madison Square Garden. Features include free WiFi in public areas, plus a gym and a snack bar/deli.
  • Free continental breakfast served daily
  • Free WiFi
  • Self-parking available for a fee
  • Amenities include a front desk safe, a business centre and multilingual staff
  • On-site recreation includes a gym and complimentary bicycles
  • Guests have great things to say about the clean guestrooms and the location
  • Just a 4-minute walk from Madison Square Garden and 10 minutes on foot from 5th Avenue
  • Dogs welcome for a fee
Holiday Inn Express - New York City Chelsea by IHG offers its guests a fitness centre and complimentary bicycles. There's a snack bar/deli on site. Free breakfast is available daily. Public spaces have free WiFi.

There's an onsite business centre. A terrace, multilingual staff, and coffee/tea in common area are also featured at Holiday Inn Express - New York City Chelsea by IHG. Parking is available for a fee. A complete renovation of Holiday Inn Express - New York City Chelsea by IHG was completed in March 2024.

This 3-star New York hotel is smoke free.

Guests are served a free continental breakfast daily from 6:30 AM to 10:00 AM.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 55 per night)

Food and drink

  • Free continental breakfast available daily 6:30 AM to 10:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Free bicycle rentals
  • Gym
  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift (92 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (92 centimetre high)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs are allowed
  • Weight limit: 70 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per day.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per accommodation, per stay
  • Destination fee: USD 28.69 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 55.00 per night
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Madison Garden
Holiday Inn Express Madison Square
Holiday Inn Express Madison Square Garden
Holiday Inn Express Madison Square Garden Hotel
Holiday Inn Express Madison Square Garden Hotel New York
Holiday Inn Express Madison Square Garden New York
Madison Square Garden Holiday Inn Express
Madison Square Holiday Inn Express
Holiday Inn Express New York City Chelsea Hotel
Holiday Inn Express New York City Chelsea
Holiday Inn Express

Holiday Inn Express - New York City Chelsea by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 676 out of 1447 reviews
Rating 8 - Good. 440 out of 1447 reviews
Rating 6 - Okay. 180 out of 1447 reviews
Rating 4 - Poor. 70 out of 1447 reviews
Rating 2 - Terrible. 81 out of 1447 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Stayed 1 night in Dec 2024

10/10 Excellent

Rebecca

Liked: Cleanliness
Stayed 1 night in Dec 2024

2/10 Terrible

Athena Grace

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I am not one to usually write reviews but my stay at your accommodation warrants one. Apart from the location being near sites and train stations, nothing good comes out of your experience in this hotel. Firstly, that damn elevator needs to be fixed. You got over 15 people waiting in line for one Mesozoic lift that might make you stuck if you’re unlucky. Breakfast was a nightmare. Seats aren’t enough and your meals could induce a heart attack in two minutes with the poorest array of viands for consumption. They shouldn’t be consumed. No veggies or anything fresh aside from bruised apples and oranges. Poor staff and maintenance response. It was freezing cold inside our room with a faulty thermostat and an even more faulty GE heater. Rang staff and the front desk a few times and they will either lie to you by saying that maintenance will come in an hour OR they plainly don’t respond your call. So you have no choice but to use said crappy elevator to throw a fit downstairs to get their attention. Moreover, what’s up with the hidden fees? A destination fee of $28.69 is outstandingly expensive for such a crappy service with absolutely NO amenities. It’s also absurd how your staff promotes “FREE” water per day of stay without having to mention the mandatory fee that you’d have to pay to drink the damn thing. They don’t even mention it when checking in OR checking out and just deducts it to your $150 deposit upon check in. Absolutely ridiculous. Not to mention there’s
Stayed 3 nights in Dec 2024

10/10 Excellent

sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Edgar, Carolina

Liked: Cleanliness, staff & service
One of the elevator was damage. Only one for guerra and staff
Stayed 4 nights in Dec 2024

6/10 Okay

sandra

Travelled with family
Disliked: Cleanliness
Stayed 6 nights in Dec 2024

10/10 Excellent

Chelsea

Stayed 4 nights in Aug 2024

10/10 Excellent

Troy, Arab

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

6/10 Okay

Nicolas, Somerville

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Rooms are good. But breakfast lobby is way too small for the croud, and this becomes hell. Only one of the elevators was working, so it took up to 10 min to get to our room due to the jam. Bathroom was not vacuumed properly with many women hair on the tiles. Front desk not friendly.
Stayed 4 nights in Dec 2024

6/10 Okay

Marisa

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
You get what you pay for
The room was NY-small, which was fine for the price, but having only one working elevator for a 15-floor building was difficult. Also, a lot of the housekeeping stuff happens on the first floor, right next to the elevator. The pancake machine was working, but the dining are was a zoo since it was very small relative to the number of guests.
Stayed 1 night in Dec 2024

10/10 Excellent

Debra

Liked: Cleanliness
Stayed 2 nights in Dec 2024

10/10 Excellent

Chelsea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly, room service was excellent! Our room did not have a refrigerator, a staff member assisted with having one brought to our room in a timely manner. The location was great for walking distance to the subway. The area was clean, and felt safe.
Stayed 4 nights in Dec 2024

6/10 Okay

James

Travelled with partner
Liked: Cleanliness
Overall, our stay was decent, but we did encounter a few issues. One night, we struggled to sleep due to other guests partying in the hallways. They were smoking marijuana in a neighboring room, which caused our room to smell of smoke. These disturbances occurred between 3-5 AM, which we found completely unacceptable. We eventually reported the issue to the front desk, and security intervened, bringing the situation under control. Thankfully, we didn’t experience any further disruptions for the rest of our stay. Additionally, one of the two elevators broke down, leading to long wait times to travel between floors. Despite these inconveniences, our stay was overall satisfactory.
Stayed 4 nights in Dec 2024

8/10 Good

Susan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to msg good front desk people …nice and basic I would stay again
Stayed 2 nights in Dec 2024

8/10 Good

Moira

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Only one elevator functional at busiest time of year. Would have been nice if it was at least being worked on.
Stayed 3 nights in Dec 2024

8/10 Good

christina

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Excellent choice
Great location; hotel was safe, staff efficient; except when we asked for extra pillows and towels. The front desk said they would order them. No one ever showed up.
Stayed 3 nights in Dec 2024

10/10 Excellent

Yarelis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente la estadía, buen precio, rico desayuno, accesible a metro, lugares de comer, Times Square. Muy recomendado.
Stayed 3 nights in Dec 2024

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great location to explore the city. We had one room for a family of two adults and two children which worked well, as we only used it as a base to sleep. Bathroom was a good size. The room was well cleaned.
Stayed 3 nights in Dec 2024

4/10 Poor

Michael, Toms River

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
My initial impression was of the friendly, competent service of the staff at check-in. This was immediately forgotten by discovering that only one of the two, small elevators, was working! We were on the 7th floor. We had to wait for several cars to come and go before we were able to get to the lobby, the next morning, barely in time for the free breakfast, which was being cleaned up by the time we got there. The room was clean annd attractive, but there wa.s no comfortably seating
Stayed 1 night in Dec 2024

2/10 Terrible

David, Charlottesville

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: it is at an excellent location in NYC only blocks from train station. Price was good given that location. Cons: (these are actual events). The heat in the room was not working properly. No matter what setting, it was blowing out cool air and temp in room never exceeded 70F. Complained to staff multiple times; best response was maybe someone will look at it but don't know when. No one ever came in our one night stay. This is mid Dec in NYC. Additionally, there is only one operational elevator for this 15 stories hotel. That elevator is limited to 8 people. I was in the 7 th floor which means that I was never able to the elevator down.
Stayed 1 night in Dec 2024

2/10 Terrible

malloree

Stayed 2 nights in Dec 2024

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the middle of everything
Stayed 1 night in Dec 2024

8/10 Good

Denise

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for walking to MSG which was where the venue for the event we attended.
Stayed 1 night in Dec 2024

2/10 Terrible

Jacob

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024