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Holiday Inn Express New York - Manhattan West Side by IHG

2.5 star property

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Photo gallery for Holiday Inn Express New York - Manhattan West Side by IHG

Exterior
Exterior
Point of interest
1 bedroom, pillow-top beds, in-room safe, desk
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Gym
  • Room service
  • Breakfast included
  • Laundry
  • Housekeeping
  • Air conditioning

Explore the area

Map
538 West 48th Street, New York, NY, 10036
  • Manhattan Cruise Terminal
    ‪6 min walk‬
  • Broadway
    ‪11 min walk‬
  • Times Square
    ‪13 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪14 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds (Extra Floor Space)

1 bedroom, pillow-top beds, in-room safe, desk

Standard Room, 2 Double Beds (Extra Floor Space)

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed

1 bedroom, pillow-top beds, in-room safe, desk

Standard Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed | 1 bedroom, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds, City View

1 bedroom, pillow-top beds, in-room safe, desk

Standard Room, 2 Double Beds, City View

  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

1 bedroom, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

1 bedroom, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, City View

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

1 bedroom, pillow-top beds, in-room safe, desk

Standard Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed (Extra Floor Space)

1 bedroom, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed (Extra Floor Space)

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

1 bedroom, pillow-top beds, in-room safe, desk

Standard Room

  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications, Roll-In Shower)

1 bedroom, pillow-top beds, in-room safe, desk

Standard Room, 1 Queen Bed, Accessible (Communications, Roll-In Shower)

  • Sleeps 2
  • 1 Queen Bed

Similar properties

Reception

Hampton Inn Manhattan/Times Square South

  • Breakfast included
  • Pet-friendly
  • Free WiFi
  • Restaurant
3.7 out of 5, Good, (1629)
The price is CHF 291
for 1 room
includes taxes & fees
21 Jun - 22 Jun
Hampton Inn Manhattan/Times Square South

About this property

Holiday Inn Express New York - Manhattan West Side by IHG

Hotel with free breakfast, a short walk to Manhattan Cruise Terminal
Along with a 24-hour fitness centre, this smoke-free hotel has a 24-hour business centre and a business centre. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, concierge services, dry cleaning and a 24-hour front desk are on-site.
Holiday Inn Express New York - Manhattan West Side by IHG offers 177 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with premium cable channels and pay-per-view films. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
The free breakfast at Holiday Inn Express New York - Manhattan West Side by IHG gets high marks from our customers. During your stay, you're just a quick walk from Manhattan Cruise Terminal. You'll find features such as free WiFi in public areas, plus a 24-hour gym and a 24-hour business centre.
  • Free buffet breakfast served daily
  • Free WiFi
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests have good things to say about the accommodation for the cleanliness and comfy beds
  • Within a 10-minute walk of Manhattan Cruise Terminal and Intrepid Sea, Air and Space Museum
WiFi is free in public spaces. You'll find a 24-hour business centre on site. Free breakfast is available daily. A 24-hour fitness centre, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Holiday Inn Express New York - Manhattan West Side by IHG.

This New York hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 9:00 AM.
Room service (during limited hours) is available.

Languages

English, French, German, Italian, Polish, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 55 per day)

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business centre

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 11 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 55 per day (4265 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Manhattan Side
Holiday Inn Express Manhattan Side Hotel
Holiday Inn Express Manhattan Side Hotel New York West
Holiday Inn Express New York Manhattan West
Holiday Inn Express New York Manhattan West Side
New York Manhattan West Side
Holiday Inn Express New York Manhattan West Side Hotel
Holiday Inn Express New York Manhattan West Side
Holiday Inn Express New York Manhattan West Side by IHG
Holiday Inn Express New York Manhattan West Side an IHG Hotel
Holiday Inn Express New York - Manhattan West Side by IHG Hotel

Holiday Inn Express New York - Manhattan West Side by IHG Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 789 out of 1910 reviews
Rating 8 - Good. 548 out of 1910 reviews
Rating 6 - Okay. 314 out of 1910 reviews
Rating 4 - Poor. 138 out of 1910 reviews
Rating 2 - Terrible. 121 out of 1910 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Luis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location!
Stayed 1 night in Mar 2025

8/10 Good

Manjot

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

aaron

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheaper end hotel in Hell's kitchen. Room was clean and was cleaned daily by house keeping. A short walk from the C train, but lots of food and grocery near by. The free breakfast here was excellent! It was slammed packed each AM, so it was tough to get food. But when you did it was beyond expectations
Stayed 4 nights in Mar 2025

10/10 Excellent

Stephen, Orlando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is wonderful. Staff very friendly and helpful. Breakfast was not kept up and things ran out quickly. They did their best to stock the items. I would definitely stay here again. Great location. Close to brodway and restaurants
Stayed 2 nights in Mar 2025

2/10 Terrible

Melanie

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am not one to complain but The room is super small but that’s ok ( what I didn’t like is that they don’t clean well before new people comes in 1. There was a cup with orange juice still in the fridge 2. There is so many stains on the carpet 3.its not soundproof as mention in their website we could hear ppl convo and coughing laughing and hear the next door open their drapes at 6am 4. Breakfast is not the best and they don’t have enough seating compared to the amount of rooms they have …. Ppl were eating breakfast standing we had to wait like 20 mins with our plates to sit down 5. The bathroom was dirty they didn’t clean the shower there was black mold all around the door 6. The conditioner bottle was shampoo inside the two shampoos no conditioner . 7. My experience at this hotel was not bad 8. Parking is in another lot 3 streets down 65$ US ( if u leave during the day u have to pay 65$ again to park ur car in the same day ) Hope this helps others make a decision whether to book at this hotel or not.
Stayed 3 nights in Mar 2025

10/10 Excellent

Brian

Stayed 1 night in Feb 2025

10/10 Excellent

Brent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Very accommodating staff.
Stayed 7 nights in Feb 2025

2/10 Terrible

Santosh

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had booked one day in advance than my arrival date so that I don’t end up waiting for the room the day i landed into NY. However when I reached the property the room reservation was given away as the hotel had some issues with my payment. In fact I had requested the previous day over phone if I could make the payment at the hotel and they obliged however it wasn’t the case. So I had to look around for another hotel with baggage and my family on foot. Terrible experience
Stayed 4 nights in Feb 2025

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service clean rooms
Stayed 3 nights in Mar 2025

10/10 Excellent

Nicole, Gurabo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen servicio
Stayed 2 nights in Feb 2025

8/10 Good

Amanullah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was very busy
Stayed 7 nights in Feb 2025

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Had to shower in 3 inches of water and told them it was not draining. Breakfast is very much more of a miss than hit. No cinnamon rolls all 7 nights we stayed there and two mornings we arrived 30 min before breakfast was to end and it was bare-bones on what was left. Not the service I have come to expect from Holiday Inn Express and it why we stayed there. Clean over all in the room.
Stayed 7 nights in Feb 2025

10/10 Excellent

ETCHRI, Tacoma

Liked: Amenities, property conditions & facilities
All went well
Stayed 2 nights in Feb 2025

10/10 Excellent

Aisha

Stayed 2 nights in Feb 2025

4/10 Poor

Mark, Houston

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Breakfsst was impossibly crowded. Very long lines. No tables available. Had to go out for breakfast. Parking not available. Door did not work. Cards did not work. Response took over an hour. Reception not helpful Had to wait in hall twice while waiting for repairs to door.
Stayed 3 nights in Feb 2025

10/10 Excellent

Wanda

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient hard to get parking though
Stayed 1 night in Feb 2025

10/10 Excellent

Csaba

Stayed 3 nights in Feb 2025

10/10 Excellent

Patria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 4 nights in Feb 2025

4/10 Poor

ALDO

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

We didn’t like.

My family and I always stay at Holliday Inn hotels. I agree that this was the worst of all the ones we stayed at. Small room, smaller beds, small elevators and hallways too. In short, we didn't like the hotel.
Stayed 4 nights in Feb 2025

10/10 Excellent

Suradip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a good experience.
Stayed 1 night in Feb 2025

10/10 Excellent

Ahmad Jawid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Marina, west palm beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2025

6/10 Okay

Jens

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice, the room was good (but I am glad I had it to myself as it would have been on the smaller side). Location is good as it's only 10 minutes or so walk to 7th Avenue. It was a relatively cheap and available option, but I need to say that I found it hard to sleep as the A/C unit was in the room and went on and off the whole night, not to mention noises from the hall way going on until midnight. Breakfast area and reception extremely crowded, and a lot of school children lining up for breakfast. The gym has four aerobic machines and a little space for your own workout with a few weights so not a lot of space. It's ok for the price, and friendly and clean, but just be aware it feels a little more like a hostel in the common areas than a hotel, and remember your ear plugs.
Stayed 4 nights in Feb 2025

10/10 Excellent

John

Stayed 2 nights in Feb 2025

10/10 Excellent

Juan

Stayed 4 nights in Feb 2025