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Hotel Hayden

4.0 star property

Choose dates to view prices

Photo gallery for Hotel Hayden

Lobby sitting area
Egyptian cotton sheets, premium bedding, in-room safe, desk
Lobby
View from room
Exterior

Reviews

7.4 out of 10
Good

Popular amenities

  • Parking available
  • Pet-friendly
  • Housekeeping
  • Laundry
  • Gym
  • Free WiFi

Explore the area

Map
127 West 28th Street, New York, NY, 10001
  • Madison Square Garden
    ‪5 min walk‬
  • Empire State Building
    ‪8 min walk‬
  • Times Square
    ‪14 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪25 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Chelsea)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed (Chelsea)

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Chelsea)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed, Accessible (Chelsea)

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 2 Double Beds, Accessible

  • Sleeps 4
  • 2 Double Beds

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Exterior

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About this property

Hotel Hayden

Hotel with a 24-hour fitness centre, a short walk to Madison Square Garden
A 24-hour fitness centre, a 24-hour business centre and self parking are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a business centre, a meeting room and concierge services are on-site.
Hotel Hayden offers 122 air-conditioned accommodations with a safe and coffee/tea makers. Beds feature Egyptian cotton sheets and premium bedding. 43-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a shower, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Hotel Hayden's great location gets high marks from our customers. During your stay, you're just a quick walk from Madison Square Garden. Enjoy features like free WiFi in public areas, plus a 24-hour gym and a 24-hour business centre.
  • Free WiFi
  • Self-parking available for a fee
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the location
  • Within a 10-minute walk of Madison Square Garden and 5th Avenue
  • Cats and dogs welcome for a fee
WiFi is free in public spaces. A 24-hour business centre and a meeting room are available. A 24-hour fitness centre, a terrace, and tour/ticket assistance are also featured at the business-friendly Hotel Hayden. Parking is available for a fee.

This 4-star New York hotel is smoke free.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 50 per night)
  • Wheelchair-accessible parking available

Things to do

  • 24-hour gym

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 20 floors
  • Banquet hall
  • Built in 2008
  • Smoke-free property

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per accommodation, per stay, plus a deposit of USD 75.00 per day
  • Only dogs and cats are allowed
  • Weight limit: 25 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 42.46 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business centre/computer access
  • Fitness centre access
  • In-room coffee
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 50 per night
  • Pet deposit: USD 75.00 per day
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Hayden New York
Hayden New York
Hotel Hayden Hotel
Hotel Hayden New York
Hotel Hayden Hotel New York

Hotel Hayden Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 329 out of 1009 reviews
Rating 8 - Good. 286 out of 1009 reviews
Rating 6 - Okay. 194 out of 1009 reviews
Rating 4 - Poor. 107 out of 1009 reviews
Rating 2 - Terrible. 93 out of 1009 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

LYNNETTE, San pablo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quick easy check in great location close to everything
Stayed 1 night in Feb 2025

10/10 Excellent

Daryl

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
As before, a wonderful staff makes this feel more upscale than its competitors.
Stayed 1 night in Feb 2025

10/10 Excellent

Daryl

Travelled with partner
Liked: Staff & service, property conditions & facilities
An unusually helpful and friendly staff outweigh the emerging neighborhood
Stayed 1 night in Feb 2025

6/10 Okay

Victoria

Stayed 1 night in Feb 2025

4/10 Poor

Evaristo

Disliked: Cleanliness, staff & service, property conditions & facilities
Do not join two double beds and claim its a proper queen size bed. It was bad in our back, you could hear the spring crackle at every move. And worse, it dips in the middle and on the sides. Did not get a good night sleep.
Stayed 1 night in Feb 2025

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great find in NYC !

Great location in the Flower District, and within a 4 minute walk to 2 subway lines, about 10 minutes to Empire State building, and 20 minutes to Times Square. The room was very comfortable and spacious (which is not typical for NYC!). The staff was very helpful and quick with requests (replacement of hair dryer, unlocking the safe). Continental breakfast is provided with fresh pastries, fruit, yogurt, coffee and tea. A gluten-free option would have been nice, but otherwise everything was fresh. I would come back to stay here for price to quality ratio. A great find!
Stayed 3 nights in Jan 2025

10/10 Excellent

Renzo

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is very centric, also, the rooms are a decent size and very clean, simple and accommodating.
Stayed 1 night in Jan 2025

6/10 Okay

Alexis

Stayed 2 nights in Jan 2025

10/10 Excellent

Arthur

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean friendly staff, great location
Stayed 3 nights in Jan 2025

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Jan 2025

4/10 Poor

Christian

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Heating in my room did not work, it was freezing cold in my room. Front desk gave me the runaround until finally moving me to a different room. Lots of street noise in the rooms to the street, or noise from the elevator in the back. Pick your poison. Mattresses are covered in a thick plastic wrap ( you wonder why this is necessary???), covered by only a thin bedsheet. Doesn’t feel good, you can hear the plastic crackle whenever you move.
Stayed 2 nights in Jan 2025

10/10 Excellent

Daryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was super comfortable
Stayed 1 night in Jan 2025

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Jan 2025

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

8/10 Good

Hassan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location with great services. Love that they hold your bags before check in and even after check out. The downside was 47$ nightly service fee on top of the booking
Stayed 2 nights in Jan 2025

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Shakira

Business traveller, Travelled with family
Liked: Cleanliness, staff & service
We enjoyed our stay at Hotel Hayden. It’s right in the heart of Chelsea near everything. Great bars and food near by. Staff was courteous and welcoming. My only complaint if I had to note one was our heat in the room was acting weird blowing out cool air other than that I would definitely stay again.
Stayed 2 nights in Jan 2025

6/10 Okay

Noah

Stayed 1 night in Jan 2025

10/10 Excellent

Mariann

Liked: Cleanliness, property conditions & facilities
Very nice. Will return
Stayed 1 night in Dec 2024

10/10 Excellent

Vicky

Stayed 1 night in Sep 2024

10/10 Excellent

Errol

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

Brian, Levittown

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A little paint could go a long way
Stayed 1 night in Dec 2024

6/10 Okay

Gary

Stayed 2 nights in Dec 2024

8/10 Good

Candice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Overall a good stay but could use some updates

Overall clean, but could use some updates. Mattress uneven.
Stayed 1 night in Dec 2024

4/10 Poor

Orlando

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Bad experience

terrible service, extremely uncomfortable beds, uncomfortable pillows too, too soft, has no odor extractor in the bathroom, heating makes noise in the room. extremely expensive for poor service.
Stayed 3 nights in Dec 2024