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Holiday Inn Sunderland – City Centre by IHG

4.0 star property

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Photo gallery for Holiday Inn Sunderland – City Centre by IHG

Exterior
Exterior
Exterior
Point of interest
Point of interest

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Gym
  • 24/7 front desk
  • Air conditioning
  • Housekeeping

Explore the area

Map
Keel Square, Sunderland, England, SR1 3DS
  • Newcastle (NCL-Newcastle Intl.)
    ‪44 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed

City view

Standard Room, 1 Queen Bed

  • 22 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Single Beds

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 2 Single Beds

  • 23 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room

City view

Standard Room

  • City view
  • Sleeps 2
  • 1 Single Bed

View all photos for Premium Room, 1 King Bed

City view

Premium Room, 1 King Bed

  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible

In-room safe, desk, blackout curtains, soundproofing

Room, 1 Queen Bed, Accessible

  • 28 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Hilton Garden Inn Sunderland

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, (1068)
The price is CHF 174
for 1 room
includes taxes & fees
11 Apr - 12 Apr
Hilton Garden Inn Sunderland

About this property

Holiday Inn Sunderland – City Centre by IHG

Eco-certified hotel with fitness centre and 24-hour business centre
A restaurant, a fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a snack bar/deli, a 24-hour business centre and a coffee shop/cafe are on-site. Change of towels is available on request
Holiday Inn Sunderland – City Centre by IHG offers 120 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. 50-inch LED televisions come with satellite channels and pay-per-view films. Bathrooms include a shower.

This Sunderland hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and change of towels can be requested.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Sunderland – City Centre by IHG. During your stay, you're just a quick walk from Sunderland Empire. Free WiFi in public areas, a restaurant and a gym are available.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe, a 24-hour business centre and a lift
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 5-minute walk from Sunderland Empire and 6 minutes on foot from University of Sunderland
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business centre on site.

WiFi is free in public spaces. The eco-certified Holiday Inn Sunderland – City Centre by IHG also features a fitness centre, a front desk safe, and a lift.

This 4-star Sunderland hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10:30 AM.
Holiday Inn Sunderland – City Centre by IHG has a restaurant on site.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Greek, Hindi, Italian, Polish, Romanian, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: GBP 15 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Change of towels on request
  • Housekeeping (daily)

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • High-pile carpet in room
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch LED TV with satellite channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 50.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 15 per person
  • Rollaway bed fee: GBP 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

Property is also known as

Sunderland – City By Ihg
Holiday Inn Sunderland an IHG Hotel
Holiday Inn Sunderland – City Centre by IHG Hotel
Holiday Inn Sunderland – City Centre an IHG Hotel
Holiday Inn Sunderland – City Centre by IHG Sunderland
Holiday Inn Sunderland – City Centre by IHG Hotel Sunderland

Holiday Inn Sunderland – City Centre by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 159 out of 225 reviews
Rating 8 - Good. 44 out of 225 reviews
Rating 6 - Okay. 12 out of 225 reviews
Rating 4 - Poor. 3 out of 225 reviews
Rating 2 - Terrible. 7 out of 225 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

BERNARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Excellent value for money hotel. Great location.
Stayed 1 night in Dec 2024

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant night stay
Stayed 2 nights in Dec 2024

8/10 Good

naveed

Liked: Cleanliness
Clean Central A little simple
Stayed 1 night in Dec 2024

2/10 Terrible

Harwinder

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is expensive but not much facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Joanne

Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100/100 👍
It was an amazing experience with holiday inn, it was homily and cool for me
Stayed 5 nights in Nov 2024

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Isla

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location, nice modern hotel. Stayed a couple of times and will study again. Friendly helpful staff.
Stayed 2 nights in Nov 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel very good location. Breakfast was lovely!
Stayed 1 night in Nov 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay for Sunderland Empire visit…
Stayed overnight while visiting the Sunderland Empire. Ideal location. No parking but parked at St Marys across the road about 100 yards walk. Both room and breakfast were of a good standard …
Stayed 1 night in Nov 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So good we will be back
Exceptionally clean and well appointed rooms. Very helpful staff and the breakfast was very good
Stayed 1 night in Nov 2024

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just try it you will not be disappointed
Loved it lots of bars restaurants and Shops so many people underestimate just how good Sunderland is and five minutes drive away are the most wonderful beaches. Yes will definitely come back to this wonderful Hotel:
Stayed 3 nights in Nov 2024

10/10 Excellent

Andrew

Stayed 1 night in Oct 2024

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great location in the centre of Sunderland, perfect for a night away. Close to a couple of new bars and restaurants.
Stayed 1 night in Oct 2024

6/10 Okay

Fiona

Travelled with family
Liked: Staff & service, property conditions & facilities
Very slow check in reception couldn’t get the card machine to work Restarted closed at 9pm not everything available to order food was cold Staff were very friendly
Stayed 1 night in Oct 2024

10/10 Excellent

Theres

Liked: Cleanliness, property conditions & facilities, room comfort
The young man at check was so friendly and checked us in quickly and efficiently .
Stayed 1 night in Oct 2024

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Rosina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sunderland
Very clean and staff great not near any pubs really and no parking that was a big downer had to pay 54 pound for 2 nights parking
Stayed 2 nights in Sep 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb location to town center and theatres and 5 mins from Sunderland fc. Excellent staff and rooms were clean Would recommend
Stayed 1 night in Sep 2024

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Nice and clean. Easy walking distance for train station and theatre.
Stayed 1 night in Sep 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Hotel was very clean from reception throughout to the room itself. Bed was very comfortable, possibly the best i have ever slept in. Had a lovely peaceful sleep. Staff went above and beyond to make the stay the best. Breakfast was hot and plenty to chose from. Right in the town centre so close to all amenities.
Stayed 1 night in Sep 2024

10/10 Excellent

Scott

Liked: Property conditions & facilities
Stayed 8 nights in Sep 2024

8/10 Good

faye

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay poor breakfast
Beautiful hotel, spacious room with huge shower. Lovely friendly staff. Lost a star for a poor breakfast unfortunately. Orange juice was definitely off - tasted sour. The of the cold juice canisters looked very dirty inside I think maybe the orange juice is topped up with fresh and the older juice still in is going off and sour as it was a cloudy colour too. I asked for some fried eggs with the yolk well done and they were inedible - all crispy mush. The bacon and sausages were not very well done and things just weren’t replenished quickly enough so that you could have everything together hot. The hotel and staff are fabulous though
Stayed 1 night in Sep 2024