2/10 Terrible
Megan
Travelled with partner
13 Mar 2025
Very disappointed with the service received at this hotel. I had chosen this place to stay after reading many reviews across all hotels in the city centre. Upon arriving the greeting was quite cold, we were then asked to pay for the room, despite already pre paying on Expedia. The receptionist then gave us our key and read our full room number out loud (after working in hotels myself pretty sure this is against safe guarding). We then went up to the room to discover the room was still dirty from the night before with bottles all over the place. Went back down to reception, and received a new key card for an 'upgraded room' after an apology. It put me on edge the rest of the stay that the reception team aren't aware of which rooms are clean so felt housekeeping could come in at any time. I booked this as a special anniversary trip and left disappointed, would not recommend.
Megan
Stayed 1 night in Mar 2025