4/10 – Schlecht
kristie p.
14. Aug. 2024
Verbesserungswürdig: Sauberkeit
Cute house but VACASA is horrible
We always stay in Newport yearly. Never used vacasa until this year. The house is cute, smaller for my liking but very cute. Street is nice and close to the beach. The house was dirty, the AC units had black (looked like mold) in all the vents. We had issues with no electricity in the back part of the house . My husband found the fuse box and fixed it. Vacasa was supposed to have someone come and fix the garage door because it didn’t work. We never did get it fixed so therefore we didn’t have 3 parking spots.
They sent a Stanley steamer to come clean the AC. I waited two days for him and when he arrived he said he only cleans AC ducts! I could go on about the horrible customer service. I would NOT book through Vacasa. They don’t care about their customers. The manager Courtney was supposed to help and get back to us but she blew us off and will not return our calls. Once they have your money they will not provide good customer service. It’s a shame because this house is cute.
kristie p.
Aufenthalt von 7 Nächten im Juli 2024