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Four Points by Sheraton St. Catharines Niagara Suites

3.0 star property

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Photo gallery for Four Points by Sheraton St. Catharines Niagara Suites

Exterior
Lobby sitting area
Bar (on property)
Lobby
Indoor pool

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool

Explore the area

Map
3530 Schmon Parkway, Thorold, ON, L2V4Y6

Room options

View all photos for Suite, 1 King Bed with Sofa bed

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed with Sofa bed

  • 70 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 Bedroom

Premium bedding, pillow-top beds, in-room safe, desk

Executive Suite, 1 Bedroom

  • 70 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Non Smoking

  • 51 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking | Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom, Non Smoking

  • 51 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed with Sofa bed

  • 88 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking

Room, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed with Sofa bed, Non Smoking

  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

Premium bedding, pillow-top beds, in-room safe, desk

Junior Suite, 1 King Bed with Sofa bed

  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Four Points by Sheraton St. Catharines Niagara Suites

Hotel in Thorold with 24-hour fitness centre and 24-hour business centre
This smoke-free hotel features an indoor pool, a restaurant and a 24-hour fitness centre. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a 24-hour business centre and conference space. Housekeeping is available on request.
Four Points by Sheraton St. Catharines Niagara Suites offers 129 accommodations with a safe and complimentary bottles of water. Pillowtop beds feature premium bedding. A pillow menu is available. 42-inch LED televisions come with cable channels. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Four Points by Sheraton St. Catharines Niagara Suites. During your stay, you're just a quick walk from Brock University. Enjoy features like free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 13 minutes by car from Clifton Hill and 14 minutes from Fallsview Indoor Waterpark
  • Cats and dogs welcome for a fee (restrictions apply)
Four Points by Sheraton St. Catharines Niagara Suites offers its guests an indoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A 24-hour business centre and 10 meeting rooms are available. Event space at this hotel measures 3350 square feet (311 square metres) and includes conference space. Multilingual staff, gift shops/newsstands, and a garden are also featured at the business-friendly Four Points by Sheraton St. Catharines Niagara Suites. Self parking is free.

This Thorold hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 11:00 AM and at the weekend from 6:30 AM to 11:00 AM.
In Piazza Restaurant – On-site bistro. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, French, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; CAD 10 to 25 for adults and CAD 8 to 13 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • In Piazza Restaurant

Things to do

  • 24-hour gym
  • Indoor pool
  • Private wine tours
  • Snow sports gear
  • Water sports equipment
  • Wine tours

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Wedding services

Business services

  • 10 meeting rooms
  • 24-hour business centre
  • 3,350 square feet of conference space

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Braille/raised signage
  • Grab bar near toilet (61 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (99 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways (94 centimetre wide)
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Microwave
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 19

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: CAD 75
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 25 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CAD 10 to 25 for adults and CAD 8 to 13 for children
  • Pet fee: CAD 25 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: CAD 75 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6:30 AM to 10:00 PM
  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Four Points Sheraton Niagara Suites Hotel St. Catharines
Four Points Sheraton St. Catharines
Four Points Sheraton St. Catharines Niagara
Four Points Sheraton St. Catharines Niagara Suites
Four Points St. Catharines Niagara Suites
Sheraton Four Points St. Catharines
Sheraton St. Catharines
Sheraton St. Catharines Niagara Suites
St. Catharines Four Points Sheraton
4 Points By Sheraton St. Catharines Niagara Suites
Four Points By Sheraton St. Catharines Niagara Hotel Thorold
Four Points Thorold
Sheraton Thorold
Thorold Four Points
Thorold Sheraton
Four Points Sheraton St. Catharines Niagara Suites Hotel
Four Points Sheraton Niagara Suites Hotel
Four Points Sheraton Niagara Suites
Four Points by Sheraton St. Catharines Niagara Suites Hotel
Four Points by Sheraton St. Catharines Niagara Suites Thorold

Four Points by Sheraton St. Catharines Niagara Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 562 out of 1021 reviews
Rating 8 - Good. 255 out of 1021 reviews
Rating 6 - Okay. 107 out of 1021 reviews
Rating 4 - Poor. 41 out of 1021 reviews
Rating 2 - Terrible. 56 out of 1021 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Max

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 1 night in Dec 2024

10/10 Excellent

Gabriella, Shreveport

great accommodations...food and drink
Stayed 4 nights in Dec 2024

6/10 Okay

Necati

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
A little more attention to detail
Check-in was good. Room looked clean when we got in. Bed was not the best in terms of cleanliness. Found a sock from previous guest left in the bed as well as stains on the bed sheets.. But other then that it was a decent place
Stayed 1 night in Dec 2024

8/10 Good

philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Nicholas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice and cleanly. The staff are also very pleasant. The area is a little dull but it should not take away anything from the quality of the hotel.
Stayed 1 night in Dec 2024

10/10 Excellent

D M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Laura

Stayed 1 night in Nov 2024

10/10 Excellent

Patrick

Stayed 1 night in Nov 2024

10/10 Excellent

Ann, Halifax

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a perfect location and hotel to travel to Brock University. So convenient. Staff in dining room were very friendly
Stayed 2 nights in Nov 2024

2/10 Terrible

Brian

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Worst night ever in a hotel. Facility/building is fine, but management needs to have control of the hotel. There was a big teen convention of sone sort happening. They were all over the common areas of the lobby and denyral staircase and appeared to be doing group activities in common areas rather than dedicated conference rooms. Noise levels were consistently high and reverberated through the entire hotel due to the open lobby and hallways leading to central area. The ruckus was still going at 12:30AM when i went out to the hallway to confront one group of teens. They were clueless on the amount of noise and clearly there was no adult supervision. We had to have security shut down the gatherings which eventually resulted in some quiet after 1am. Management should have acted 3 hours earlier, but did nothing on their own Many junior athletic teams use this hotel because of proximity to sports complexes, but our team will have a rough tournament with no sleep. Whoever was on duty as manager on the night of friday november 29, 2024 should be fired or needs immediate remediation.
Stayed 1 night in Nov 2024

6/10 Okay

Jennifer

Liked: Cleanliness
Stayed 1 night in Nov 2024

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room
Great room quiet and good location
Stayed 1 night in Nov 2024

10/10 Excellent

Ron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay. Loved the room. Very clean hotel. Excellent restaurant
Stayed 2 nights in Nov 2024

10/10 Excellent

Peg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Steve

Stayed 1 night in Oct 2024

6/10 Okay

David

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I have stayed here about 4 years ago and liked the property. However this time I found my room to be in a bit of disrepair, chipped floors, chipped paint on corners and doors. Lamps not plugged in. While I was still comfortable in the room it just felt like the hotel is getting due for a reno. The thing that I really didn’t like was waiting for my 100$ deposit to be returned because a hotel employee had to go inspect the room. I have never had this happen at any hotel I have visited. I certainly didn’t feel like a valued customer.
Stayed 1 night in Oct 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, lots of parking and comfortable beds.
Stayed 1 night in Nov 2024

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property. Would stay again without question.
Stayed 1 night in Nov 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here all the time and it’s always great service and nice rooms!
Stayed 1 night in Nov 2024

10/10 Excellent

Ttacy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
we had a family suite with 5 adults for a convocation the following day. we had to ask for extra towels and blankets. suites should already come with extra knowing there are 5 adults. would be nice if a continental breakfast was included as well. overall a very clean hotel.
Stayed 1 night in Oct 2024

10/10 Excellent

jeremy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2024

6/10 Okay

Angela

Stayed 2 nights in Oct 2024

10/10 Excellent

Geraline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Restaurant was a bit pricey but clean.
Stayed 6 nights in Oct 2024