This stay was a nightmare. The rental was through a 3rd party management group that was not on premises. You have to drive approx 10-15 minutes away to get the keys for the unit. Then once on the property you still have to check in to received parking passes and passes while on property ( ALL check-in processes should be done in ONE LOCATION). Especially with someone that has a disability, as myself!!!
When I arrived alone, I unloaded my car and headed up to the unit. Once I arrived at the front door, the keys did not work!!!! I was alone, freezing cold and now I am stuck with a luggage cart full and not way to call front desk. I have to call Vacasa customer service, who have to call the property management to see if they can bring replacement card keys. It took 10 minutes for someone to TEXT NOT CALL me back, then stated they had to physically go to the office, rekey the cards, then come to the property which would be 45minis to an hour and a half.
I stated that I was outside alone, in the freezing cold and could they call the front desk to see if they could rekey for them. I was told that the front desk could not handle this issue and that I had to wait for someone to come.
I took my luggage back to my car and the front desk manager asked if I needed help and what was wrong because I was in tears by this time. He called to the front desk, told his asst to give me new keys to the unit.
THANKFUL for the front desk! I NEVER heard back from VACASA again until time to check-out