6/10 – Okay
Adam
28. Nov. 2024
Verbesserungswürdig: Personal & Service
Great location and relatively average rooms
The standard of cleaning was average in my opinion, particular attention needs to be made in areas that get a lot of damp e.g. shower seals, toilet seats, etc.
Bed was quite firm, personally I prefer them a little softer. I'm not sure exactly why but we both woke up each morning with incredibly dry throats, I'd usually assume it was air-con but the room had radiators.
The bathroom was more modern than the rest of the room, water pressure was good, noticeable rust/oxidations on fittings e.g. toilet seat though.
The main room is a little dated looking, carpet has that old pattern that hides stains and the furniture while fitting with the building has clearly seen a lot of use.
I also asked the hotel via the hotels.com app if they happened to have any conditioner as my wife forgot hers, and also about the pool and if we could use it, I did not however receive a response for the entire stay, I don't consider this good customer service at all.
Nice chap when we arrived Tuesday afternoon, very helpful and gave good directions to our room.
Overall I would not give this hotel 4*, maybe 3*+ at a push, but I just didn't think the quality of room reflected 4* value.
Adam
Aufenthalt von 2 Nächten im November 2024
