Our family of 4 ( with 2 young kids) flew from Los Angeles California to visit relatives who have been vacationing in Martha's Vineyard for years. We eagerly anticipated our cute little cottage vacation home 3 night stay but found the following disaster:
Front screen door destroyed
Kitchen stove not functional
Kitchen cabinets falling off hinges
The only bathroom has broken sink handle and toilet that clogs and must use plunger after every use.
One bedroom has door falling off hinges and unable to open or close .
Master bedroom has rickety bedframe that shakes and squeaks so much that every time you roll over in bed you wake yourselves up.
Backyard deck is dirty, disgusting and unusable.
So many cobwebs, insects, spiders, cockroach traps throughout the house that our 10 yr old daughter was scared enough that she couldn't sleep the first night and had to spend other nights at relatives vacation home.
Despite multiple emails and phone calls to the manager and being told that it would be taken care of and someone would come by to inspect, only the stove and sink handle were fixed. 3 days have passed and all other problems still haven't been addressed. Needless to say our vacation plans have been severely altered, we are too embarrassed to have any family members come over and we ourselves want to be in this place as little as possible. We travelled a long way and spent a lot of money for a short vacation that has now revolved around trying to deal with this nightmare home rental. This is certainly the most disappointing, frustrating and most misrepresented vacation rental we have ever had and has not been what we had anticipated for a Martha's Vineyard vacation. If this is what is to be expected from VRBO then this will certainly be the last time we ever use this service.