4/10 Poor
Amy
Travelled with partner
2 Mar 2025
Disliked: Cleanliness, staff & service, amenities
It was an ok property, but there was definite false advertising. It lists "Free daily manager's reception" and there is not. When I screenshot that and texted it to my contact there asking for more details, she completely ignored it and offered to add on a "romance package" for $75. Also says "soundproofed rooms" and that is Not true. We stayed in the English Room in the main house. Another thing of note is that the rooms do not have their own thermostats. There is one thermostat in the hallway that controls the temperature for all 3 rooms on that floor. Not a good set-up for guests. The cleanliness was below par in my opinion. Behind the toilet was quite dusty, the shower door track had hair in it, the vent fan was dirty/grimey, and the wooden window blinds were also dusty. When they ran out of water, creamer, & decaf coffee pods in the hallway I texted Traci, my same contact person, and kindly informed her. She replied "I will get that fixed right away." After an hour I asked when it might be restocked or if I should contact someone else. To which she replied the water jug would be replaced in the morning, but we could use the sink water and she would send someone to restock the creamer & coffee.
Just generally disappointing from what the listing says and what we received. These were things I used to decide to book this specific place, but it's actually false advertising. Please change these details in the listing.
Amy
Stayed 2 nights in Feb 2025