Let me start by saying that this property is very spacious for a one bedroom. The bathroom space and room amenities are great for a short vacation. It has a nice size refrigerator and the king size bed was comfortable and large.
Now for the not so good….
My husband and I drove down for a short anniversary weekend. We live on Florida so it’s just a short 6 hr drive for us. We come several times a year and we usually stay on property at Universal Studios. We thought we would try something different this time since we were only going to the park for Halloween Horror Nights this time. BIG MISTAKE! From the time we arrived it was a nightmare. The check-in process was a circus! It took us almost TWO HOURS to get checked in. I stood in line for over 30 mins, received my keys, drove to our unit (keep in mind this resort is huge and you can’t just walk to your room) gathered our luggage and went to our unit on the 6th floor only yo find that our keys would not work. I called the front desk and they said we would have to come back to the check in area to have ours cards “re-programmed”. We lugged our luggage back downstairs, reloaded the car and drive all the way back to the check-in. After standing in line AGAIN to get the keys fixed, we repeated the process only to find that the keys STILL did not work. I had to call someone and explain what was happening. I refused to go back to checkin and insisted that they send someone to help me. Security finally arrived and fixed the actual lock on the door. When we finally got inside- the unit was dirty and there were still wet towels on the floor from the previous tenants. The floors were dirty and there was a sheet laying on top of the comforter like someone had just pulled the bed sheets up after they got up. All of this and by the time we got into our room and got ready to leave, we were already late for the event we came to attend. Bummer! We took an Uber because we had planned to have a few drinks. Although this property is fairly close to Disney, it is NOT close to Universal Studios. It took us over 40 mins to get there and the Uber driver told us that most drivers don't like to travel that far out because of time. Checkout is at 10am. We had packed our things the night before with the intentions of sleeping as late as possible and just hopping in the car. The cleaning crew came into our room at 8:45. After telling them we were not ready they still came back twice pushing us to leave saying “no english”