Check in was really easy. We were granted permission to check in a couple hours early but didn't end up needing to because we arrived later than expected. The home is really nice and modern, very nice furnishings, great pool, that although cold the kids enjoyed! There were a lot of cosmetic marks on the walls and stains on the carpet that we documented to show were there prior to our arrival. The trundle bed was unusable as it was boarded up. Per the host the previous renters left the home in a mess and they scrambled to ready it for us, she offered to have someone remove the boards so that we could use the bed, and assured us it was safe, we ended up making due without it. The internet was out the whole first night and most of the next day, but she was on top of getting it functional. We arrived the day before thanksgiving and she had it working by thanksgiving afternoon by having emergency technicians out to fix it! The community pool was a blast, we spent an entire day there! OverLl it was a great stay in a great place and the host communicated with us all along the way. Thanks again!