Arrived 10:30P, Lock code didn't work. Heat was on 88F. Linens hung on everything to dry, wet laundry in washer & dryer. PM promised refund of cleaning fee in writing. We finished laundry, made beds. Kitchen was sticky & greasy. We mopped the floor and wiped counters & fridge, rag came up black. Oven was filthy & broken & our meal was ruined. This home was listed with private pool. There was no private pool. Only a broken hot tub. We couldn't find another house at the last minute, so we tried to make the best of things. No key fob to community pool/clubhouse. Sent PM list of issues & pics. He told us said "there is little he could do to find it from there." We searched, he sent cleaner to look, it was nowhere to be found and one was never provided. German cockroaches and ants were everywhere, foosball table was broken, there were no board games, dvd player broken, no access to comm pool or clubhouse. AC auto set to 44F randomly freezing us out. They never issued our refund or addressed the other concerns. We tried to no avail to settle this with PM who claimed owner was nonresponsive. VRBO has called several times on our behalf. We've been using VRBO for over 10 yrs this is by far the worst, most disgusting, infested, misrepresented home we've experienced.