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Westgate Lakes Resort & Spa Universal Studios Area

4.0 star property

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Photo gallery for Westgate Lakes Resort & Spa Universal Studios Area

Aerial view
7 outdoor pools, pool cabanas (surcharge), pool umbrellas
Couples treatment room(s), sauna, hot tub, steam room, body treatments
Dock
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Room service

Explore the area

Map
9500 Turkey Lake Rd, Orlando, FL, 32819
  • SeaWorld® Orlando
    ‪4 min drive‬
  • Pointe Orlando
    ‪5 min drive‬
  • Orange County Convention Center
    ‪6 min drive‬
  • Orlando, FL (MCO-Orlando Intl.)
    ‪21 min drive‬

Room options

View all photos for Deluxe Villa, 1 Bedroom

Flat-screen TV, DVD player

Deluxe Villa, 1 Bedroom

  • 72 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room (Resort Select)

Premium bedding, pillow-top beds, in-room safe, desk

Room (Resort Select)

  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio (Villa)

Premium bedding, pillow-top beds, in-room safe, desk

Studio (Villa)

  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Villa, 2 Bedrooms

Flat-screen TV, DVD player

Villa, 2 Bedrooms

  • 111 sq m
  • Sleeps 8
  • 2 Double Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for Villa, 3 Bedrooms

Flat-screen TV, DVD player

Villa, 3 Bedrooms

  • 157 sq m
  • Sleeps 12
  • 2 King Beds, 2 Double Beds and 2 Double Sofa Beds

View all photos for Room, 1 Bedroom

In-room dining

Room, 1 Bedroom

  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior

Holiday Inn Resort Orlando Suites - Waterpark by IHG

  • Pool
  • Hot tub
  • Pet-friendly
  • Waterslide
3.6 out of 5, Good, (2527)
The price is CHF 234
for 1 room
includes taxes & fees
18 Apr - 19 Apr
Holiday Inn Resort Orlando Suites - Waterpark by IHG

About this property

Westgate Lakes Resort & Spa Universal Studios Area

Family-friendly hotel with 7 outdoor pools and 7 hot tubs
Along with a marina, this smoke-free hotel has 7 outdoor pools and a full-service spa. Free valet parking and a free theme park shuttle are also provided. Additionally, a water park (surcharge), a restaurant and 2 poolside bars are on-site. Housekeeping is available on request.
Westgate Lakes Resort & Spa Universal Studios Area offers 1990 accommodations with DVD players and a safe. This accommodation offers separate sitting areas. Pillowtop beds feature premium bedding. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include complimentary toiletries and hairdryers.

Flat-screen televisions come with premium cable channels. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

2 outdoor tennis courts, a marina, complimentary bicycles and a water park (surcharge) with a lazy river and waterslides are featured at the hotel. 7 outdoor swimming pools and 7 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 12 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Our customers tell us that they can't get enough of the sightseeing around Westgate Lakes Resort & Spa Universal Studios Area. During your stay, you're just a quick walk from Dr. P. Phillips Hospital. Enjoy features like free valet parking and a free theme park shuttle, plus 7 outdoor pools.
  • Free valet parking and self-parking
  • Enjoy a bite to eat at Drafts Sports Bar & Grill, a family restaurant that serves American cuisine
  • Splash around at the water park with a lazy river or swim in the 7 outdoor pools
  • Treat yourself to deep-tissue massages, body scrubs or facials at the spa
  • Services include a children's club, a lifeguard on-site and dry cleaning/laundry
  • On-site recreation includes 2 outdoor tennis courts, a gym and a steam room
  • Guests really like the accommodation for the comfy beds and cleanliness
  • Just a 4-minute drive from The Orlando Eye at ICON Park and a few minutes from CoCo Key Water Resort
  • Free theme park shuttle service
  • Dogs welcome for a fee (restrictions apply)
As a guest of Westgate Lakes Resort & Spa Universal Studios Area, you'll find a full-service spa, a water park (surcharge), and a marina. 7 outdoor swimming pools and 7 hot tubs are also on site. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 25005 square feet (2323 square metres) and includes conference space. A children's pool, a fitness centre, and a sauna are also featured at the family-friendly Westgate Lakes Resort & Spa Universal Studios Area. Free self parking and valet parking are available.

This 4-star Orlando hotel is smoke free.

Drafts Sports Bar & Grill – This family restaurant specialises in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Sids Bistro – This delicatessen serves breakfast, lunch and light fare. Open daily.
Cordovano Joe's Pizza – This restaurant specialises in pizza and serves lunch and dinner. Open daily.
The Marketplace & Deli – This delicatessen specialises in American cuisine and serves breakfast, lunch, dinner and light fare. Open daily.
Buccaneer Galley – This bar specialises in American cuisine and only serves light fare. Open daily.
Room service (during limited hours) is available.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transport

  • Free theme park shuttle
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 2 poolside bars
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Buccaneer Galley
  • Cordovano Joe's Pizza
  • Drafts Sports Bar & Grill
  • Sids Bistro
  • The Marketplace & Deli

Things to do

  • 2 outdoor tennis courts
  • 7 hot tubs
  • 7 outdoor pools
  • Arcade/game room
  • Basketball
  • Bowling alley
  • Canoeing
  • Children's club
  • Children's pool
  • Fishing
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Gym
  • Hiking/biking trails
  • Kayaking
  • Lazy river
  • Mini golf
  • Pilates classes
  • Playground
  • Sauna
  • Steam room
  • TV in common areas
  • Volleyball
  • Water park
  • Waterslide
  • Yoga classes

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Bowling alley
  • Children's club (surcharge)
  • Children's pool
  • DVD player
  • Fenced pool
  • Free cot
  • Free theme park shuttle
  • Grocery/convenience store
  • Highchair
  • In-room microwave
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Mini golf
  • Playground
  • Pool gate
  • Pool toys
  • Snack bar/deli
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 25,005 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Marina
  • On a lake
  • Outdoor furniture
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Limited room service
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 60 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per stay
  • Resort fee: USD 29.23 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business centre/computer access
  • Fitness centre access
  • In-room coffee
  • In-room safe
  • Internet access
  • Phone calls
  • Pool access
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Guests traveling with a service animal must contact the property prior to arrival.
This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.
Parcel deliveries, handling, and storage are subject to a fee. Photo ID will be required to claim package(s) and must match the name on the package(s). Payment will be due at time of package claim. Any and all packages that are not claimed within 30 days from the date of delivery or placement into storage at the resort will be returned to sender, or may become the property of the resort. The property is not responsible for lost and/or stolen packages.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Westgate Lakes Resort Universal Studios Area
Westgate Lakes Resort Universal Studios Area Condo
Westgate Lakes Resort Universal Studios Area Condo Orlando
Westgate Lakes Resort Universal Studios Area Orlando
Westgate Lakes Hotel Orlando
Westgate Lakes Universal Studios Area Orlando
Westgate Lakes Universal Studios Area
Westgate Lakes Orlando
Westgate Lakes Resort Spa Universal Studios Area
Westgate s Universal Stuos Ar
Westgate Lakes Resort Spa Universal Studios Area
Westgate Lakes Resort & Spa Universal Studios Area Hotel
Westgate Lakes Resort & Spa Universal Studios Area Orlando
Westgate Lakes Resort & Spa Universal Studios Area Hotel Orlando

Westgate Lakes Resort & Spa Universal Studios Area Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 2338 out of 4662 reviews
Rating 8 - Good. 989 out of 4662 reviews
Rating 6 - Okay. 630 out of 4662 reviews
Rating 4 - Poor. 330 out of 4662 reviews
Rating 2 - Terrible. 375 out of 4662 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Sonia Gladys

Stayed 5 nights in Dec 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Poor customer service
First time staying at this hotel with my family from the moment we checked in we requested a crib for our baby, and we were told that they would make sure to get us one hours and hours pass after checking in and being told that the crib was on it way after six hours and keeping a one-year-old up until midnight waiting on a crib a maid saw my husband in the hallway and told us that there was no crib ever coming because there was none available , so I felt like we were just lead on by the managers the entire time when they knew that they didn’t even have any cribs available so I then had to put my one year-old to sleep in a bed which is a major safety hazard mind you speaking to the managers they never once apologized, and they didn’t even really seem apologetic towards the situation and not to mention the AC in the room we were in not sure if it wasn’t working or it’s just not good , but the room was extremely hot even with the fan on my 5 year old was even complaining of being hot while trying to sleep . We definitely will not be returning to this hotel again.
Stayed 2 nights in Jan 2025

6/10 Okay

Jody-Ann

Okay
Stayed 5 nights in Dec 2024

10/10 Excellent

Carlton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

4/10 Poor

Thomas

Travelled with partner
Disliked: Staff & service
Lots of problems that were addressed
Stayed 2 nights in Jan 2025

8/10 Good

Travis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint is that I had poor internet service in my room, and the WiFi was even worse.
Stayed 7 nights in Dec 2024

8/10 Good

Rhonda

Stayed 2 nights in Jan 2025

4/10 Poor

Marion

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited maintenance, trash removal and housekeeping service.
Stayed 4 nights in Dec 2024

10/10 Excellent

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

8/10 Good

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every building is well placed
Stayed 4 nights in Dec 2024

2/10 Terrible

Sherise

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I made the reservation and needed to modify it with 2 queen beds instead so of a king. They wouldn’t change it unless I payed an addition $400($200 per night). We get to the room and the keys don’t work so had to go back. it’s extremely hot in the room because the thermostat is broke. This is like an apartment complex so parking was horrible. If there is no parking you have to park at the parking garage which is at the front of the complex and take a trolly. Our first night there they only had 1 guy to transport. It’s the holidays so the complex was extremely packed. Customer service was sub par. They woke us up 4 times to come fix the heat and kept saying they couldn’t get in the room because we had “Do not disturb “ on the door. They were at the wrong room and I expressed that twice. Our experience could have been better. I take ownership in booking the wrong size room for 5 adults however I believe changing from 1 bed to 2 as an upgrade rather charging me for another booking would have been the right thing to do. I go to Disney 2 or 3 times of year especially around Christmas. I stayed at the Rosen Centre last year and it was wonderful.
Stayed 2 nights in Dec 2024

8/10 Good

Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Evaristo

Stayed 3 nights in Dec 2024

10/10 Excellent

Neelaganga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Dec 2024

10/10 Excellent

Alexandra

Stayed 2 nights in Dec 2024

6/10 Okay

Arona Serigne

Liked: Staff & service, property conditions & facilities
We were told the resort would have had fireworks. But they did not have any
Stayed 2 nights in Dec 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2024

6/10 Okay

Rayleen

Travelled with family
Liked: Cleanliness, staff & service, amenities
Overall the property was very nice. Convenient food choices, pool area clean, walking path, and other entertainment available.The less than 5 stars was for the noise (5 nights)from the condo above us - started between 11pm&12am, and often lasted until after 1am. Along with that there were a few guests that allowed their dog to defecate on the stairwell one morning and it took hours before it was cleaned up. Yes, I reported it.
Stayed 7 nights in Dec 2024

2/10 Terrible

Eliza

Disliked: Staff & service
Really noisy. Food wasn't very good. Kids screaming constantly. Timeshare scam. Some employees were very nice, though, and my view of the lake was beautiful.
Stayed 4 nights in Dec 2024

8/10 Good

Seidy

Stayed 6 nights in Nov 2024

6/10 Okay

Lovern

Travelled with family
Disliked: Staff & service, property conditions & facilities
The property had only 1 tennis court and 1 basketball court. They said you can only book an hour and it starts as soon as you pick up the equipment, even if it's already in use. The push people to do the timeshare tour and if you refuse, they do not honour what they said they would give and harass you for an extra hour to say why it is stupid ont to sign up, after saying it would only take 90 mins
Stayed 7 nights in Dec 2024

8/10 Good

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
Great visit. The sales staff for the resort timeshare and ownership are very pushy and kinda become a turnoff for the place
Stayed 5 nights in Dec 2024

10/10 Excellent

Cheral

Travelled with partner
Liked: Cleanliness, amenities
Loved our room
Stayed 2 nights in Dec 2024

10/10 Excellent

chadwick

Stayed 2 nights in Dec 2024

2/10 Terrible

Taylor

Disliked: Property conditions & facilities
Stayed 6 nights in Dec 2024